We are hiring a customer-focused Call Center Representative for our Kumasi warehouse. You will manage inbound and outbound calls from our Kumasi branches, specifically handling concerns related to inventory received and requests made.

Key Responsibilities

1. Answer calls from Kumasi branches promptly, providing information on inventory receipts, request fulfillment, stock availability, and delivery status.
2. Process complaints about inventory discrepancies, returns, and unfulfilled requests.
3. Escalate complex inventory issues to warehouse supervisors or relevant departments for resolution.
4. Generate daily reports on call volume, complaint resolution rates, and Kumasi branch inventory queries.

Qualifications

1. Bachelor's Degree or HND in Business Administration, Management studies or related field.
2. 1-2 years of call center or customer service experience.
3. Excellent verbal communication in English and Twi; proficiency in MS Office.
4. Strong problem-solving skills, patience, and ability to handle high call volumes.

Location: Tanoso, Ashanti Region

SUBMIT APPLICATION HERE

Deadline for Submission: May 1, 2026

1. Lead and supervise branch teams to achieve operational and revenue targets.
2. Oversee daily courier operations including pickups, sorting, dispatch, and deliveries.
3. Resolve customer complaints promptly to ensure excellent service.
4. Manage fleet, equipment, and operational resources efficiently.
5. Drive revenue growth and implement strategies for client acquisition and retention.
6. Monitor branch finances, handle cash, and ensure timely reporting.
7. Ensure compliance with company policies and operational standards.
8. Submit regular operational and financial reports to Head Office.

Penia Engineering is looking for an Experienced Driver to join our team in Kwadaso, Kumasi.

Role: Company Driver

Location: Kwadaso, Kumasi

Closing Date: April 8th, 2026

If you are an experienced driver and have the right skills, we want to hear from you!

If you are an experienced driver and have the right skills, we want to hear from you!

👉 How to Apply:

Submit your CV and qualifications to hr@peniaengineering.com

or Call : 05457 44420

before the deadline.

Only shortlisted applicants will be contacted.

We’re looking for passionate and dedicated individuals to join our team across multiple departments.

JOIN OUR TEAM OF PROFESSIONALS AT OAK PLAZA SUITES, ASOKWA-KUMASI

FRONT OFFICE

1. Front Desk Supervisors
2. Night Auditor
3. Bell Attendants / Porters

FOOD & BEVERAGE (F&B)

1. Food and Beverage Manager
2. Restaurant and Bar Manager
3. Restaurant and Bar Supervisors
4. Hosts / Hostesses
5. Cashier
6. Servers / Waiters
7. Bartenders
8. Barista

BANQUETING & EVENTS

1. Banquet Supervisors
2. Banquet Servers
3. Audio Visual Technician

KITCHEN

1. Executive Chef
2. Sous Chef
3. Chef de Partie
4. Commis Chefs
5. Pastry Chef / Baker
6. Kitchen Stewards

FINANCE

1. Finance Manager

HUMAN RESOURCES

1. HR Officer / Payroll

If you’re ready to grow your career in a professional hospitality environment, we’d love to hear from you.

📩 Send your CV to:

oaksuitesom@oakplazahotel.com

📍 Kumasi, Ghana

Department: Service Delivery

Reports To: Service Delivery Team Lead/Operations Manager

Employment Type: Full-time (Obuasi - Ashanti Region )

 Role Overview

Docutech Ltd. is seeking a Managed Print Services (MPS)–focused IT Support Specialist to join our team. This position is ideal for a technically skilled and service-oriented professional who can deliver exceptional customer support, optimize print environments, and ensure the smooth operation of multifunction printers, copiers, and related IT systems. You will play a key role in implementing and supporting MPS solutions for clients, helping them reduce costs, improve workflow, and maintain reliable print infrastructure.

Key Responsibilities

Technical Support & MPS Implementation

1. Install, configure, and maintain a wide range of office equipment, including Xerox and HP printers, photocopiers, and multifunction devices.
2. Provide on-site and remote support for Managed Print Services environments, including device monitoring, print management software, and user access controls.
3. Troubleshoot hardware, software, and network connectivity issues to ensure optimal uptime and efficiency.

Customer Service & Account Management

1. Serve as the primary technical contact for assigned MPS client accounts, ensuring timely responses to service calls and proactive follow-ups.
2. Build strong relationships with customers through regular preventive maintenance and performance reviews.
3. Educate clients on best practices for print management, device usage, and cost optimization.

Monitoring & Reporting

1. Use service management tools such as 4me, 3Manager, or equivalent to:
2. Monitor device performance, supplies, and service tickets.
3. Track key metrics like page volumes, consumable usage, and uptime.
4. Prepare and submit accurate daily activity, service visit, and performance reports to supervisors.

Product & Market Knowledge

1. Maintain up-to-date expertise on Docutech products, MPS solutions, and internal service procedures.

Continuous Improvement

1. Identify opportunities to enhance client print environments, reduce costs, and improve efficiency.
2. Support team initiatives to improve overall service delivery and operational processes.
3. Perform additional duties assigned by management.

Requirements

Education & Experience

1. Bachelor's degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.
2. At least 2 years of experience in IT support or technical servicing, with direct exposure to Managed Print Services or enterprise print solutions highly desirable.
3. Proven hands-on experience with the installation and servicing of printers, copiers, and multifunction devices.
4. Strong troubleshooting and problem-solving skills for hardware, software, and network-related issues.
5. Ability to install and configure print management software and integrate devices into client networks securely.
6. Excellent customer service orientation and professional communication skills.
7. Strong organizational skills with the ability to work independently and under pressure.

Other Requirements

Commitment to continuous learning and staying current on MPS technologies.

Valid Driving license and driving ability required. 

How to Apply

Send your CV and cover letter to recruitment@docutechgh.com with the subject line:

 “IT Support Specialist – Managed Print Service”

Location: Bonwire, Ashanti

Key Responsibilities

1. Develop and implement HR strategies and align with the company's operational goals.
2. Plan and manage recruitment for employees and oversee onboarding programs.
3. Promote positive employee relations and ensure compliance with national labour laws.
4. Develop and manage performance appraisal systems and workforce efficiency.
5. Identify skill gaps, develop leadership and supervisory development programs.

Qualifications & Requirements

1. Bachelor's degree in HR management, Business Administration, or related field.
2. Master's degree or professional HR certification is an advantage.
3. Minimum of 4 HR experience, preferably in a manufacturing or industrial environment.
4. Strong knowledge of labour laws and industrial relations.
5. Experience handling large workforce populations.
6. Strong leadership, negotiation, and conflict resolution skills.

How To Apply

Interested applicants should send their CV to

hr@agrocrown.com

Closing Date: March 15, 2026

Only shortlisted applicants will be contacted