COMPANY OVERVIEW:
DELIN CONSULT LTD is a multidisciplinary engineering and management consulting firm headquartered in Accra, Ghana. The firm provides a wide range of professional services including infrastructure design, project management, technical advisory, institutional strengthening, and strategic consulting for both public and private sector clients across Ghana and the West African sub-region.
As the first point of contact for the company, the Front Desk Officer plays a vital role in representing DELIN CONSULT LTD's professional image and ensuring seamless communication and coordination within the office environment.
Job Purpose:
The Front Desk Officer is responsible for managing the reception area and acting as the initial point of contact for visitors, clients, vendors, and internal staff. The role involves handling front office operations including telephone management, visitor coordination, administrative support, and ensuring a professional and welcoming environment for all stakeholders.
KEY RESPONSIBILITIES:
Reception & Client Interaction
- Serve as the first point of contact for all visitors and clients, providing courteous and professional reception.
- Manage the front desk and reception area to ensure it is neat, organized, and presentable at all times.
- Greet and log visitors, confirm appointments, and direct them appropriately.
- Handle incoming telephone calls, emails, and general inquiries, ensuring timely and accurate responses or redirection to the appropriate departments.
- Maintain a visitor register and ensure security procedures for guest check-ins are strictly followed.
Administrative Support
- Manage incoming and outgoing correspondence (letters, parcels, documents), and distribute to relevant personnel.
- Support administrative functions including filing, photocopying, scanning, and record keeping.
- Assist in scheduling internal meetings, preparing meeting rooms, and arranging refreshments where required.
- Support procurement and logistics tasks such as receiving office supplies and tracking inventory levels of front desk materials.
Office Coordination
- Monitor front office supplies and equipment and initiate reorders as necessary.
- Coordinate courier services and ensure timely dispatch and delivery of documents and packages.
- Provide assistance with document collation, binding, or packaging for reports, proposals, or client submissions.
- Ensure prompt reporting of maintenance issues or disruptions affecting the reception area or office environment.
Communication & Professional Image
- Maintain a courteous and professional tone in all communications with external parties and staff.
- Uphold confidentiality and discretion in handling client, partner, or project-related information.
- Promote the company's brand image by ensuring a high standard of client service and office decorum.
- Support event logistics, training sessions, and project executive held at the company's premises as required.
QUALIFICATIONS & EXPERIENCE:
- HND or Bachelor's Degree in Business Administration, Secretarial Studies, Office Management, or related discipline.
- A minimum of 2 - 4 years proven experience in a front desk, receptionist, or customer-facing administrative role, preferably in a corporate or consulting environment.
- Familiarity with professional office protocols, especially in engineering, construction, or consulting firms, will be an added advantage.
- Affable personality and courteous.
Required Skills & Competencies:
- Excellent interpersonal and communication skills (verbal and written).
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Ability to handle confidential information with integrity and discretion.
- Professional appearance and conduct.
- A calm and proactive attitude, with strong attention to detail and time management.
- Knowledge of basic administrative and clerical procedures.
Working Conditions:
- Full-time, on-site role based at DELIN CONSULT LTD's Head Office in Accra.
- Office hours: Monday to Friday, 8:00 a.m. - 5:00 p.m., with occasional extended hours during high-level meetings or project deadlines.
HOW TO APPLY: Email CVs and Application Letter to careers.delin@gmail.com. Deadline is 31st July 2025.