Job Title: Tracking Officer

Location: Accra, Ghana

Job Summary: The tracking officer is responsible for monitoring and managing the movement of company vehicles using GPS tracking systems. The role ensures efficient fleet utilization, compliance with safety standards, and timely reporting to support operational effectiveness.

Key Responsibilities:

Monitor Vehicle Movements:

 Track and oversee all company vehicles in real-time using GPS tracking software.

Data Analysis & Reporting:

 Generate daily, weekly, and monthly reports on vehicle locations, routes, fuel consumption, and driver behavior.

 Compliance & Safety:

  Ensure vehicles adhere to company policies, speed limits, and designated routes. Report any violations or irregularities.

Incident Management:

 Respond promptly to alerts such as breakdowns, accidents, or unauthorized stops.

System Maintenance:

 Maintain and update tracking systems, troubleshoot technical issues, and liaise with service providers for repairs or upgrades.

Skills & Qualifications:

1. Diploma or Degree in Logistics, Transport Management, IT, or related field.
2. Proficiency in GPS tracking systems and fleet management software.
3. Strong analytical and reporting skills.
4. Excellent communication and problem-solving abilities.
5. Ability to work under pressure and handle emergencies effectively.

🚨 Application Deadline: 11th Dec 2025

💻  How to Apply: Send your CV and a cover letter to lydia.anaman@stellar-africa.com with the subject line “Tracking Officer – [Your First Name]”.

Reports To: Call Centre Supervisor

Location: GLICO Head office, Accra

Purpose of the Job

The Call Centre Officer will serve as the first point of contact for clients, providing exceptional customer service by addressing inquiries, resolving complaints, and offering accurate information about GLICO Group's products and services. This role ensures a seamless customer experience while promoting brand loyalty and satisfaction.

Main Responsibilities

1. Customer Interaction:

. Respond to incoming calls, emails, and chat inquiries from clients in a professional and courteous manner.

. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

. Follow-Up:

1. Call back respondents who may not have been available during the initial contact or encountered interruptions (e.g. phone battery died) to ensure complete enquiry process and ensure customer satistaction.

2. Return all missed calls immediately and ensure that there are no missed calls by the end of the day

2. Product and Service Knowledge:

1. Maintain in-depth knowledge in insurance policies, healthcare plans, pensions, and financial services.

2. Provide accurate and timely information to customers based on their specific needs and inquiries.

3. Problem Resolution:

. Troubleshoot and resolve issues or escalate complex cases to the appropriate department for timely resolution.

. Track, monitor, and follow up on escalated cases to ensure closure and client satisfaction.

4. Sales Support:

. Identify cross-selling and upselling opportunities during customer interactions.

. Refer potential sales leads to the appropriate sales or marketing teams.

. Issue certificates for Travel Insurance policies in accordance with established guidelines and procedures.

. Ensure customer retention by monitoring especially for motor insurance renewals and providing timely reminders to policyholders.

5. System Management:

. Log all customer interactions, inquiries, and complaints in the company's customer relationship management (CRM) system.

. Ensure accurate and detailed documentation of each interaction.

. Follow-Up:

. Call back respondents who may not have been available during the initial contact or encountered interruptions to ensure complete enquiry process and customer satisfaction.

6. Performance Metrics:

. Meet individual performance goals, including call handling time, response time, resolution rates, and customer satisfaction scores.

7. Team Collaboration:

. Work collaboratively with team members and other departments to enhance the overall customer experience.

. Participate in regular training sessions to stay updated on company policies and services.

. Provide Ad hoc duties or support services as may be required by the supervisor or Head of Department.

Skills and Competencies:

. Excellent verbal and written communication skills.

. Strong interpersonal and problem-solving abilities.

. Proficiency in using CRM systems and Microsoft Office Suite.

. Ability to work under pressure and handle multiple tasks simultaneously.

. Customer-focused with a positive and professional attitude.

Performance Indicators:

. Customer satistaction score.

. First-call resolution rate.

. Average response and handling time.

. Accuracy in documentation and reporting.

Interested candidates should

send applications to: hr@glicogroup.com by Monday, 1 Dec, 2025.

If you have strong hospitality experience, HND or degree in Hospitality, Marketing or a related field and excellent guest-service skills, we’d love to hear from you.

Key Duties:

• Marketing the property to increase bookings

• Managing guest check-ins & check-outs

• Coordinating housekeeping and maintenance

• Overall management 

 Experience:

Minimum 2 years of management in hospitality (Airbnb/Hotel/Guesthouse experience is an advantage)

📞 Apply: +233 244 613 908

📧 Email CV: info@beaconccoop.com

Melcom Group is seeking a proactive, highly organized, and confidential Personal Assistant (PA) to support our Director with day-to-day administrative, strategic, and operational tasks.

If you are detail-oriented, reliable, and able to work in a fast-paced environment, we invite you to apply.

Key Responsibilities

• Manage the Director’s daily calendar, appointments, and travel arrangements.

• Prepare reports, presentations, letters, and other confidential documents.

• Attend meetings with/for the Director and prepare accurate minutes.

• Coordinate internal and external communications on behalf of the Director.

• Conduct research and provide briefings for decision-making.

• Oversee task follow-ups and ensure timely completion of assigned activities.

• Liaise with departments, partners, and external stakeholders professionally.

• Handle confidential information with the highest level of discretion.

• Support in organizing events, business engagements, and special projects.

• Perform other administrative duties assigned by the Director.

How to Apply

Interested candidates should send their CV and cover letter to:

recruitment.melc@gmail.com

Subject: Personal Assistant – Melcom

With over two decades of experience, our team at OBT offers a long-standing tradition of shipping and logistics expertise, along with strong connections to a network of leading ship owners, operators, and local logistics specialists.

Looking for your next opportunity?

The Logistics Assistant manages and oversees customs clearance for sea and air shipments, ensuring smooth import, export, and transshipment processes. Responsibilities include preparing and maintaining shipment documentation, liaising with suppliers, customs, and carriers, tracking shipments, and resolving clearance issues to prevent delays. The role requires knowledge of ICUMS, import/export regulations, and customs compliance, along with strong organizational, communication, and coordination skills to operate effectively in a fast-paced environment.

Job Requirements

1. Minimum 1–2 years’ experience in freight forwarding/logistics
2. Strong knowledge of MAWB/HAWB, air import/export specific documentation, booking processes & airline communication
3. Strong knowledge of MBL/HBL, sea import/export specific documentation, booking processes & carrier communication
4. Understanding of Incoterms 2020 and basic costing
5. Proficiency in Microsoft Office (Excel, Outlook, Word)
6. Strong organizational skills, attention to detail, ability to work in a fast-paced logistics environment are essential
7. ICUMS experience is a plus

Job Responsibilities

1. Handle day-to-day ground operations for sea freight activities
2. Coordinate and follow up on customs signatures, clearance procedures, and required port formalities
3. Supervise loading and offloading operations at the port/terminal to ensure accuracy, safety, and timely execution
4. Monitor trucking and inland transport, ensuring smooth cargo movement from port to final destination
5. Maintain continuous communication with customs, carriers, port authorities, truckers, warehouses, and clients
6. Ensure proper documentation flow and adherence to operational guidelines
7. Report operational updates, exceptions, and delays promptly
8. prepare quotations based on customer requirements and company guidelines
9. prepare booking, shipping instructions, draft BLs and other sea import/export specific documentation
10. coordinate logistics operations with carriers/Port and other stakeholders
11. prepare booking, draft AWBs and other air import/export specific documentation
12. coordinate logistics operations with airlines/Airport and other stakeholders

Job Benefits

1. Provided tools for work such as laptop and mobile and phone. 
2. Exposure to multimodal logistics operations (sea & air).
3. Working at collaborative, growing international company that values efficiency and professionalism.
4. Opportunity to make an impact in a fast-moving industry.

We are looking for a dedicated and versatile HUMAN RESOURCE OFFICER to join our team. Interested applicants must be able to effectively manage day-to-day HR operations while contributing to broader HR strategies. Candidates with experience in the INSURANCE INDUSTRY are highly encouraged to apply.

KEY RESPONSIBILITIES:

1. Support with maintaining accurate employee records and managing HR documentation.
2. Support recruitment, onboarding, and exit processes.
3. Assist with leave administration, attendance tracking, and general HR operations.
4. Ensure compliance with labor laws and company policies.
5. Contribute to the development and implementation of HR policies and procedures.
6. Support performance management, learning, and development initiatives.
7. Assist in coordinating employee engagement activities and internal communications.
8. Provide support on employee relations matters and conflict resolution.
9. Help organize training programs and ensure compliance reporting.

REQUIRED QUALIFICATION

1. Bachelor's degree in Human Resource Management, Business  Administration, or a related field.
2. Minimum of 3 years of experience in an HR generalist role.
3. Experience working within the insurance industry is an added advantage.
4. Strong knowledge of labor laws and HR best practices.
5. Excellent communication, organizational, and problem-solving skills.
6. Proficiency in Microsoft Office and HR systems.

HOW TO APPLY

Interested applicants should send their CV and cover letter to email hr@ghanaunionassurance.com with the subject line "Human Resource Officer" deadline 31th December, 2025.

NOTE: MEN ARE ENCOURAGED TO APPLY