Job Title: General Manager (GM)
Reports To: Board of Directors / Owners
Location: Accra
Direct Reports: Management Team Members (including Heads of Technical, Business Development, Operations, etc.)
ABOUT THE COMPANY
The Company is a well-established plumbing firm founded about 30 years ago. We specialize in both commercial and domestic plumbing projects, committed to quality workmanship and excellent client relationships. We are at a pivotal moment following a change in leadership and organizational structures and seek an experienced leader to drive growth, operational excellence, and legacy continuation.
JOB PURPOSE
To provide coordination and leadership across the entire organization while safeguarding resources to achieve a high-performance culture that drives growth, sustainability, and operational excellence. The GM will lead the company’s strategic direction, oversee technical and business development operations, manage people effectively, and maintain strong stakeholder relationships. This role demands a hands-on leader capable of steering the organization through growth and transformation, ensuring sustainable profitability and a motivated workforce.
KEY RESPONSIBILITIES
Governance and Leadership
- Manage the day-to-day affairs of the company, ensuring operational efficiency and strategic alignment.
- Make major decisions in consultation with the Directors and provide leadership in formulating and implementing a 3-year strategic plan.
- Facilitate the preparation of operational manuals for all key business areas.
- Assess potential risks to the company and ensure they are regularly monitored and mitigated.
- Prepare and submit monthly and quarterly reports on all aspects of company operations to the Directors.
Technical Oversight
- Provide leadership to ensure the efficient and smooth running of all technical operations, including both commercial and domestic plumbing projects.
- Review and approve architectural and mechanical/plumbing drawings, shop and as-built drawings.
- Supervise project execution, ensuring compliance with technical standards, safety regulations, timelines, and budgets.
- Liaise with architects, engineers, consultants, and contractors to facilitate smooth project delivery.
- Monitor procurement processes to ensure quality materials are acquired cost-effectively.
Business Development
- Identify and pursue new business opportunities to grow the company’s client base and service offerings.
- Lead business development activities including client engagement, bidding, and contract negotiation.
- Maintain and deepen relationships with clients, suppliers, government agencies, and other key stakeholders.
- Represent the company in external communications and industry forums.
Financial Management
- Oversee the development and adherence to the annual budget.
- Review financial policies and procedures to maintain sound accounting practices and adequate financial systems.
- Ensure the company’s financial sustainability through budgeting, cost control, revenue growth, and efficient financial resource management.
People Management
- Lead human resource functions including staff and leadership development, performance management, motivation, and retention strategies.
- Foster a high-performance culture and positive staff morale through effective communication, coaching, and engagement.
- Build and maintain an effective leadership and management team with clear succession plans.
Customer and Stakeholder Management
- Maintain healthy and strategic relationships with key stakeholders to advance the company’s interests.
- Act as the company’s primary liaison with government agencies and regulatory bodies.
- Lead efforts to bid for and secure contracts critical to business growth.
Operational Management
- Lead and develop heads of departments and all staff, fostering a performance-driven and accountable culture.
- Set clear performance objectives, KPIs, and conduct regular performance reviews.
- Ensure effective resource planning and management to meet project deadlines and budgets.
- Ensure compliance with company policies, legal requirements, and industry best practices.
Other Duties
- Perform any other duties as assigned by the Directors.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree in Civil Engineering, Mechanical Engineering, or a related technical field. A Master’s Degree in Water Supply is a strong advantage.
- Extensive experience (minimum 10 years) in the plumbing or construction-related industry with a mix of technical, operational, and leadership roles.
- Proven track record in business development, financial management, and people leadership ideally in a plumbing or construction-related company.
- Strong understanding of architectural and mechanical/plumbing drawings and project management.
- Professional membership in relevant bodies (e.g., Ghana Institution of Engineering) preferred.
- Strong knowledge of plumbing systems (commercial and domestic), project management, and operational best practices.
CORE COMPETENCIES
- Strong strategic thinking, and decision-making skills.
- Strong leadership and people management skills with ability to build and lead high-performing teams.
- Excellent business acumen with experience in budgeting, financial management, and strategic planning.
- Exceptional communication, negotiation, and stakeholder management skills.
- Problem-solving and critical thinking with the ability to work under pressure and manage multiple priorities.
- High integrity, professionalism, and the ability to inspire trust and respect.
- Proactive, self-motivated, and results-oriented mindset.
Interested applicants should apply by submitting their CV to 2mbrecruit@gmail.com