We are seeking a Customer Service Executive who is passionate about engaging with people and has a strong skills in content creation and social media management.

KEY RESPONSIBILITIES:

1. Handle customer inquiries and provide timely, professional support.

2. Manage and response to client feedback across multiple channels.

3. Create engaging content for social media platforms.

4. Develop and implement strategies to grow and manage online presence.

5. Monitor social media trends and provide insights to improve customer engagement.

6. Collaborate with the team to ensure brand consistency.

REQUIRED QUALIFICATION

1. Proven experience in customer service.

2. Hands-on experience with content creation.

3. Strong knowledge of social media platforms (Facebook, Instagram, Linkedln, X/Twitter, TikTok etc.).

4. Excellent communication and interpersonal skills.

5. Creative mindset and problem-solving skills.

6. Minimum of 3-6 years' relevant experience in Customer Service role.

7. Minimum HND Marketing or its related fields.

HOW TO APPLY

Interested candidates should send their CV and cover letter to eunice.akornor@ghanaunionassurance.com with the subject line.

Customer Service Executive - Your name Deadline: 20th September, 2025.

 Be the point of contact clients trust and rely on.

We're looking for someone who can manage client interactions, address inquiries, and ensure positive experiences.

1.  Strong communication & listening skills
2.  Excellent customer service mindset
3.  Problem-solving & issue resolution
4.  Positive, proactive team player

 APPLY HERE

RESPONSIBILITIES

1. Respond to calls, messages & emails about orders and deliveries.
2. Keep customers informed about their package status and any updates.
3. Handle complaints and delays quickly, professionally, and with care.
4. Assist with orders - help place, modify, or explain delivery options.
5. Coordinate with dispatch & warehouse teams to ensure smooth deliveries.
6. Use digital tools to log issues and follow up with customers until resolved
7. must be tech-savvy and comfortable working with basic systems.

Salary: Ghc1,200

Send CV & Application Letters to: info@jamcourier.com

020 984 9715 / 055 023 0377

Key Purpose

1. To foster customer loyalty, increase customer satisfaction, and drive business growth through positive customer interactions and relationships.

2. To be responsible for tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Key Responsibilities

Sales and Marketing:

· Develop and implement customer experience strategies and initiatives to drive customer acquisition and retention.

· Analyze market trends and customer needs to inform product offerings and pricing strategies.

. Collaborating with cross-functional teams, such as marketing, sales to align customer experience efforts with business goals and objectives.

. Foster a customer-focused sales culture.

Customer Service and Engagement:

. Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.

· Analyzing and mapping out the customer journey to identify pain points and drive improvements.

· Gathering customer feedback through surveys, reviews, in-person meetings, and other channels, and using data-driven insights to drive improvements.

· Monitoring key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates to measure the effectiveness of customer experience initiatives, and reporting on CX performance.

· Identifying customer needs and taking proactive steps to maintain positive experiences.

. Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the business.

· Responding to customer queries in a timely and effective manner, via phone, email, social media and providing guidance.

Performance Monitoring:

· Documenting processes and logging technical issues, as well as customer compliments and complaints.

· Prepare regular reports for management.

· Communicating customer needs and feedback to relevant departments.

· Monitoring customer metrics and reporting on customer experience performance.

· Tracking key indicators to measure the effectiveness of CX initiatives.

. Keeping informed of industry trends and new CRM technologies

Brand Advocacy:

· Fostering positive customer perceptions of the brand.

. Representing the company as a customer advocate and champion.

Key Competencies

· Communication: Excellent written and verbal communication skills.

· Problem-solving: Ability to analyze issues, identify solutions, and implement improvements.

· Empathy and Active Listening: Understanding customer needs and perspectives.

· Data Analysis: Ability to interpret data and identify trends.

· Collaboration: Strong interpersonal skills and ability to work effectively with cross-functional teams.

· Project Management: Ability to manage projects, set goals, and track progress.

. Adaptability: You can proactively respond to evolving customer needs, industry trends, and shifting business dynamics

Qualifications

· A minimum of a Bachelor's degree in business administration, marketing, business management, communications, or a related field.

· Proven experience in sales, marketing, customer service and retail.

· Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning

. Minium of 2-5 years' experience in customer service, customer experience management, or a related field.

. Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software.

· Proficiency in Microsoft Office Suite.

How To Apply 

Interested applicants should forward their applications & CVs to openings.gh@gmail.com

Closing Date: Friday, 29th August, 2025 | Only short-listed applicants will be contacted.

Fido empowers millions across Africa to take control of their finances with ease. As a leader in cutting-edge financial technology, Fido clears the way for building credit, securing instant loans, making smart investments, and obtaining tailored insurance. No banker’s hours, no hidden fees—just endless opportunities. 

From city centers to rural communities, Fido is breaking barriers and creating financial freedom, providing access to innovative tools and services that foster growth and empowerment. By leveraging advanced technology, Fido is shaping a future of opportunity and financial inclusion across the continent. 

Join the team and be a part of leading this transformative change, driving impact where it matters most.

What will you do?

1. Manage large numbers of inbound and outbound calls in a timely manner
2. Respond appropriately to customers' emails.
3. Validate customer data and  documents and other KYC requirements for decision making  
4. Follow communication “scripts” when handling different topics.
5. Identify customers’ needs, clarify information, investigate and provide relevant solutions.
6. Seize opportunities to upsell the company's product when they arise.
7. Build sustainable relationships and engage customers by going the extra mile.
8. Keep records of all conversations in our call center database in a comprehensible way
9. Meet personal/team qualitative and quantitative targets.
10. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
11. Guide customers through troubleshooting and using products or services.
12. Collaborate with other Team members to improve customer service.
13. Diligently perform other official tasks assigned to you.

Qualification and Requirements:

1. Bachelor’s Degree/HND qualification
2. Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
3. Strong written and verbal communication 
4. Great active listening skills
5. Exceptional interpersonal and rapport building skills
6. A patient and empathetic attitude
7. Strong time management and organizational skills
8. Adaptability and flexibility
9. Ability to work in a fast-paced environment
10. Unquestionable integrity in handling sensitive and confidential information
11. Experience working with a helpdesk management tool (Zendesk, Freshdesk, etc.) will be an added advantage.
12. Comfortable working during the weekend.

Exciting Opportunity! We are seeking Customer Care Representatives with the criteria below: 

Customer Service Representatives serving as transcribers must possess a combination of listening, typing, accuracy, and customer empathy skills to ensure real-time captions for individuals with hearing loss.

Core Skills & Competencies:

1. Attention to Detail & Accuracy

• Strong focus on delivering clear, error-free captions

• Ability to distinguish between homophones, accents, and speech nuances

• High level of concentration and multitasking abilities

2. Work Ethics & Reliability

• Ability to adhere to strict confidentiality policies (as conversations may involve sensitive information)

• Strong time management skills and ability to work in a fast-paced environment

• Team player mindset while being capable of independent work

3. Transcription & Typing Skills

• Fast and accurate typing (minimum above 70 WPM)

• Strong listening skills to capture spoken conversations with precision

• Ability to transcribe in real-time while maintaining clarity and completeness

• Proficiency in spelling, grammar, and punctuation

4. Customer Service & Empathy

• Understanding of hearing loss challenges and sensitivity to customer needs

• Ability to maintain neutrality and professionalism while transcribing calls

• Strong verbal and written communication skills

• Patience and ability to handle stressful situations calmly

5. Technical Proficiency

• Familiarity with captioning software and voice-to-text tools

• Basic knowledge of computer applications and troubleshooting

• Ability to quickly adapt to new technologies and software updates

Educational Qualification: HND or higher in Communication, Education, Linguistics or a related field. 

Eligible candidates should apply to: recruitinginghana@buwelo.com

NB: Only shortlisted candidates will be contacted.

Job Title: Bilingual Customer Service Officer

Location: spintex 

Contract Type:Permanent

Required Languages:French and English (fluent)

MAIN RESPONSIBILITIES

1. Welcome, inform, and advise clients (in person, by phone, by email, or via social media).
2. Manage a client portfolio (follow-up, reminders, loyalty).
3. Respond to inquiries about our products and services.
4. Identify customer needs and offer tailored solutions.
5. Ensure high-quality after-sales service.
6. Draft daily reports on client interactions.
7. Participate in prospecting and communication campaigns.
8. Coordinate with the sales, marketing, and admin teams.

💼 REQUIRED PROFILE

* Excellent written and verbal communication in **French and English**.

* Well-presented, with strong interpersonal skills.

* Proficient in office tools and CRM software.

* Dynamic, proactive, organized, and autonomous.

* Prior experience in customer service or sales is a plus 

APPLICATION

Send your CV to: info@winnercorporation.org

📍 Location: Accra, Ghana

🕒 Full Time | Hybrid

Are you passionate about people, problem-solving, and personal growth?

Join Edves — and become one of the voices that support schools across Africa and beyond.

We are hiring Customer Service Executives to join our dynamic Team

Key Responsibilities:

1. Serve as the first point of contact for client inquiries, providing prompt and accurate information.
2. Deliver exceptional customer service via phone, email, chat, and virtual meetings.
3. Troubleshoot issues and provide quick resolutions while escalating complex matters when necessary.•
4. Educate customers on Edves products, services, and updates to maximize user experience.
5. Document customer feedback and work with internal teams to improve service delivery.
6. Maintain detailed and accurate records of customer interactions using CRM tools.
7. Monitor and track customer satisfaction metrics to ensure continuous improvement.
8. Work collaboratively across departments to meet company-wide goals.

⸻

Requirements:

1. B.Sc / HND in Business Administration, Mass Communication, or any relevant field.
2. 1–3 years of solid experience in customer service or client support roles.
3. Top-tier proficiency in written and spoken English.
4. Strong interpersonal and communication skills.
5. Tech-savvy, with the ability to quickly understand and explain digital platforms.
6. High emotional intelligence and a problem-solving mindset.

📩 To apply, 

send your CV to hr@edves.net

This role involves close coordination with our sales and logistics teams to ensure a smooth and professional experience for our clients.

Key Responsibilities:

1. Handle customer inquiries and provide product information
2. Prepare and follow up on quotations and orders
3. Coordinate deliveries and ensure timely responses
4. Maintain accurate records and support aftersales communication

Requirements:

1. Strong communication and organizational skills
2. Ability to work under pressure and manage multiple tasks
3. Previous experience in sales support or customer service preferred
4. Engineering background is an advantage

How To Apply

 Interested candidates should send their CVs to cv@nesstraghana.com with the subject line: “Customer Service – Hilti”.

Be part of a dynamic, fast-paced environment representing one of the world’s leading brands in construction solutions!