Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where you come in

As a Customer Support Representative, you will be part of a team that helps resolve customer, rider, and vendor issues across multiple channels. You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries. You will act as a main point of contact for our customers, ensuring their experience with our app is positive and seamless.

This is a phone-intensive customer support role. You will be expected to make and receive a high volume of calls with customers, riders, and vendors, particularly when an issue requires immediate attention, clarification, or coordination. You should be comfortable communicating confidently over the phone, managing difficult conversations, and taking ownership of an issue through to resolution.

You will also handle customer interactions through chat, email, and social media, switching between channels depending on what is most effective for resolving the issue.

This position will require the successful candidate to work hours outside normal work hours, including evenings, weekends, and holidays, to cover varying shifts and/or changing schedules.

In this role you'll be required to:

Make and receive a high volume of calls with customers, riders, and vendors to investigate issues, provide updates, and drive timely resolutions.

Help Chowdeck customers and riders resolve issues via mobile calls, chat, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.

Take ownership of phone-based issues, asking the right questions, communicating clearly, and following up with relevant teams until the issue is resolved.

Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and adherence to company policies and procedures.

Stay up to date with the app's features, policies, and processes to provide accurate information to customers.

Maintain high-quality standards across all customer interactions, including calls, chats, and emails, ensuring accurate and thorough communication.

Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.

Provide internal updates and insights from engagements with customers, riders, and vendors to help improve Chowdeck’s overall services.

Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.

Support the Operations team to meet the needs of our rider and restaurant partners.

Identify recurring customer issues and flag opportunities to improve our processes, products, and overall customer experience.

You're perfect for the role if you:

Are honest.

Are a very fast learner.

Are an excellent communicator who is confident and articulate on the phone, as well as in writing.

Are fluent in English and able to break down complex ideas into comprehensible bits.

Are comfortable making and receiving frequent calls throughout the workday, including calls with frustrated customers, riders, or vendors.

Are able to listen actively, ask the right questions, and communicate solutions clearly over the phone.

Are very intuitive and willing to gain knowledge from new experiences.

Love to solve complex issues when the answers are not readily available.

Are motivated by the opportunity to improve the lives of our customers and provide a seamless delivery experience.

Are extremely patient and calm under pressure, particularly during difficult phone conversations.

Can communicate clearly and empathetically, both verbally and in writing.

Have a deep and unrelenting focus on customer satisfaction and experience.

Are comfortable working across multiple support channels, including phone, chat, email, and social media.

Are flexible to work in shifts, including evenings, weekends, and holidays.

Beyond the paycheck, Chowdeck provides:

Housing assistance

Lunch allowance

Comprehensive medical coverage

MacBook Pro for your work

Opportunities for rapid career progression

A team of smart, kind colleagues invested in your growth

APPLY HERE

Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where you come in

We’re looking for an experienced Customer Support Specialist to join our team. In this role, you’ll be the go-to person for complex customer issues, ensuring smooth resolution of escalations while mentoring junior support reps and driving improvements in our support processes.

A significant part of this role involves handling customer, vendor, and rider interactions over the phone. You should be comfortable making and receiving a high volume of calls, speaking confidently with different stakeholders, asking the right questions to understand an issue, and taking ownership of situations until they are resolved.

You’ll combine deep product knowledge with excellent problem-solving and verbal communication skills to deliver delightful and empathetic service to customers, vendors, and riders. Beyond handling escalations, you’ll also play a key role in identifying recurring issues, collaborating with other teams to fix root causes, and raising the bar for what great support looks like at Chowdeck.

This isn’t your typical support job. It’s fast-paced, demanding, and will often mean working late evenings, weekends, or holidays to keep our customers and partners happy. You’ll need to be comfortable switching between chats, calls, emails, and other support channels while managing multiple urgent issues at once.

But if you’re resilient, empathetic, confident on the phone, and eager to grow, this is a chance to build a career in customer experience and operations at scale. You’ll gain exposure to how tech-driven companies run, work closely with seasoned operators, and develop the skills that can propel you into future leadership roles.

This role is perfect for someone who has mastered frontline support and is ready to step up into a more influential position while still staying close to customers.

Your mission, should you choose to accept it

1. Act as the first point of escalation for junior customer support reps when they encounter complex or sensitive issues.
2. Handle a high volume of inbound and outbound calls with customers, vendors, and riders, communicating clearly and professionally while working toward quick and effective resolutions.
3. Resolve customer issues via phone calls, chat, email, and social media, maintaining a friendly, professional, and empathetic tone across every channel.
4. Take ownership of phone-based escalations by investigating issues, coordinating with relevant teams, and following through until resolution.
5. Handle priority customer cases, including high-value vendors, escalated rider/vendor disputes, and time-sensitive delivery issues.
6. Develop expertise across our systems and processes, becoming a subject-matter expert others rely on.
7. Coach, mentor, and support other support agents, including reviewing chats, emails, calls, and giving feedback.
8. Track and analyze customer pain points, flagging patterns and collaborating with product, operations, and vendor teams to design solutions.
9. Ensure CSAT scores remain high by setting the tone for excellent communication and empathy.
10. Contribute to and maintain Chowdeck’s knowledge base and support documentation, keeping resources current and useful.
11. Manage process documentation, onboarding, and regular training to make support more effective.
12. Support Vendor/Rider Operations in meeting vendor/rider partner needs through excellent communication and issue resolution.
13. Escalate complex order issues to the appropriate teams when necessary, ensuring no issue is left unresolved.
14. Contribute to creating a culture of empathy, speed, and ownership in the support team.
15. Take on side projects to improve customer experience, such as testing new support tools or piloting workflow changes.

You’re perfect for the role if you:

1. Have 3–5 years of proven experience in customer support, preferably in e-commerce, logistics, fintech, mobility, or other high-volume customer-facing environments.
2. Are comfortable handling a high volume of phone calls, including both inbound and outbound calls.
3. Communicate clearly, confidently, and empathetically over the phone, especially when dealing with frustrated or difficult customers.
4. Have prior experience with customer support tools and their workflows (e.g., Intercom, Zendesk, or similar).
5. Have a strong track record of handling escalations and difficult customer situations with empathy and professionalism.
6. Are comfortable switching between calls, chats, emails, and other support channels throughout the day.
7. Are a natural coach who enjoys helping others grow and succeed.
8. Are analytical and can spot patterns in customer complaints to suggest operational improvements.
9. Are resilient and able to perform under pressure when dealing with urgent issues.
10. Are detail-oriented but also able to step back and see the bigger picture.
11. Take ownership of customer issues and are willing to make the calls and follow-ups required to get problems resolved.
12. Thrive in a fast-paced, high-growth startup environment where every day brings new challenges.

We’ll be extra impressed if you have:

1. A background in tech startups or similar fast-growing companies where processes evolve quickly.
2. Experience working in food delivery, logistics, or other on-demand service industries.
3. Experience in a high-volume phone-based customer support or contact centre environment.
4. Experience handling complex customer issues primarily through phone conversations.
5. Experience contributing to or maintaining a knowledge base or support documentation.
6. A track record of mentoring or coaching junior support agents.

Beyond the paycheck, Chowdeck employees get:

1. Full medical coverage
2. MacBook Pro for your work
3. Career development opportunities, including mentorship and potential progression into leadership roles
4. Smart, kind colleagues invested in your growth
5. Lunch allowance
6. Housing Assistance

APPLY HERE

Location: Accra, Ghana

Working Hours: Monday – Friday | 1:30 PM – 10:00 PM

Immediate Start Required

About the Role

We are seeking motivated and energetic individuals to join our growing team as Call Center Representatives. This is an excellent opportunity for candidates with strong communication skills who are eager to build a rewarding career in customer service, sales, and marketing.

Requirements

1. Fluent in English with excellent verbal communication skills.
2. Bachelor's Degree, HND, Diploma, or WASSCE Certificate.
3. Age between 25 and 39 years.
4. Ability to work effectively in a fast-paced environment.
5. Ready to start work immediately.

What We Offer

1. Comprehensive Sales and Marketing Training.
2. Professional Growth and Career Development Opportunities.
3. Supportive and Dynamic Work Environment.
4. Competitive Compensation Package.

How to Apply

Send your CV to:

jobs@abpo.org

Join Us Now!

We're looking for motivated individuals who are ready to take on new challenges, develop their skills, and grow with us.

CUSTOMER EXPERIENCE EXECUTIVE

SALES INCLUDED

Join a premier men's wear company that caters to high-end clients who value quality, sophistication, and exceptional service.

WHY JOIN US?

1. Be part of a prestigious brand that sets the standard in men's fashion.
2. Work with high-end clients and deliver exceptional, personalized experiences.
3. Grow your career in a dynamic, style-driven environment.

WHAT YOU WILL DO

1. Deliver outstanding customer experiences to our esteemed clients.
2. Build strong relationships and understand client needs.
3. Drive sales and meet/exceed sales targets.
4. Promote our bespoke products.
5. Ensure client satisfaction from enquiry to after-sales service.
6. Handle basic administrative tasks to support daily operations.

YOU WILL BRING

1. Excellent communication and interpersonal skills.
2. Passion for customer service and sales.
3. Proven ability to meet sales targets.
4. Basic admin skills and attention to detail.
5. Proficiency in MS Office and digital tools.
6. Professional appearance and a positive attitude.

IF YOU ARE PASSIONATE ABOUT PEOPLE, STYLE, AND SALES – WE WANT TO HEAR FROM YOU!

SEND YOUR CV AND COVER LETTER TO:

info.divineelegance@gmail.com

Application Deadline: 28 August 2025

Dress Excellence. Deliver Experience.

Job Title: Customer Service Supervisor

JOB PURPOSE

We are looking for a Customer Service Supervisor to lead our front-line guest service team. This is a hands-on leadership role. You will be responsible for making sure that every guest receives warm, professional, and efficient service from the moment they arrive until they leave. You will supervise front office staff, handle complex guest issues, and work closely with other departments to maintain high service standards.

KEY RESPONSIBILITIES

1. Supervising the daily activities of the front office and guest service team.
2. Ensuring that all guests are welcomed warmly and their needs are attended to promptly 
3. Handling escalated guest complaints and resolving issues in a calm and professional manner.
4. Monitoring team performance and providing on-the-spot coaching and feedback.
5. Preparing work schedules and ensuring adequate coverage during peak periods.
6. Conducting regular team briefings to communicate updates and service expectations.
7. Ensuring that all guest records and transactions are accurate and properly documented.
8. Coordinating with housekeeping, food and beverage, and other departments to ensure seamless service delivery.
9. Monitoring guest feedback and using it to improve service delivery.
10. Ensuring that all safety and security procedures are followed.
11. Supporting the front office team during busy periods and stepping in when needed.
12. Reporting on team performance, guest satisfaction trends, and operational issues to management.

Qualifications & Experience

1. A degree in Hospitality Management, Tourism, Business Administration, or a related field is an advantage.
2. At least 4 to 6 years of experience in a front office, reception, or guest service role, preferably in a hotel or similar environment with at least 1 to 2 years in a supervisory position
3. Strong verbal and written communication skills in English and at least one other language (bilingualism is a strict requirement for this role).
4. Proficiency in basic computer applications, including Microsoft Office and email.
5. Familiarity with property management systems or booking software is a plus.
6. A professional appearance and a friendly, approachable demeanor.
7. Ability to work flexible hours, including weekends and public holidays if required.
8. A customer-focused mindset and a genuine interest in helping people.

Key Competencies

1. Strong leadership and people management skills
2. Excellent interpersonal and communication skills.
3. Ability to remain calm and professional under pressure.
4. Good organizational and time management abilities.
5. Problem-solving skills and the ability to think on your feet.
6. Team player with a positive and cooperative attitude.
7. Reliability and punctuality.
8. Flexibility to adapt to changing situations and guest needs.
9. Professional appearance and conduct at all times.

How to Apply

Please send your CV and a cover letter to hr@rockcityhotelgh.com with the subject line: " Customer Service Supervisor -[Your Full Name]"

Email Subject should be: Application for Customer Service Supervisor Application.

Application Deadline: 14th August, 2026

Customer Service Representative

Are you passionate about helping people and providing exceptional customer experiences? We are looking for a proactive, friendly, and customer-focused Customer Service Representative to join our growing team.

Key Responsibilities

1. Respond promptly to customer inquiries via phone, WhatsApp, email, and social media.
2. Resolve customer complaints professionally and escalate complex issues when necessary.
3. Assist customers with account-related issues, deposits, withdrawals, and general platform navigation.
4. Maintain accurate records of customer interactions and resolutions.
5. Follow up on unresolved issues to ensure customer satisfaction.
6. Provide customers with accurate information about company products, services, and promotions.
7. Work closely with other departments to resolve customer concerns efficiently.
8. Meet customer service performance targets and maintain high service standards.

Requirements

1. HND or Bachelor's degree in any relevant field.
2. Minimum of one (1) year of customer service experience (experience in the betting or fintech industry is an advantage).
3. Excellent verbal and written communication skills.
4. Strong problem-solving and interpersonal skills.
5. Good computer skills and familiarity with Microsoft Office.
6. Ability to work under pressure and handle multiple customer requests.
7. Positive attitude, patience, and attention to detail.
8. Willingness to work shifts, weekends, and public holidays when required.

What We Offer

1. Competitive salary.
2. Opportunities for career growth and development.
3. Supportive and collaborative work environment.
4. Training and continuous learning opportunities.

How to Apply

Interested candidates should send their CV to hr-gh@ilotbet.com with the subject line:

Customer Service Representative Application

Application Deadline: [11th August 2026]

OFANKOR, ACCRA

WE ARE HIRING

Client Experience & Office Associate

Full-time · In-person · Ofankor Office

Keep the office running and make every customer feel looked after — the calm, organised first face of the brand.

What You'll Do

1. Run the day-to-day of the office — admin, records, orders.
2. Be the go-to for customers, from first enquiry to delivery.

1. Coordinate with production & suppliers, and help run events.

What You'll Bring

1. 2+ years in office administration and customer service.
2. Comfortable with Google Workspace, CRMs & AI tools.
3. Warm, organised, detail-driven — a genuine people person.

How to Apply

Send your CV to:

habarata1@gmail.com

Application Deadline: July 24

Apply Now →

Job Qualifications:

1. Bachelor's degree in Business Ad
   ministration, Marketing, Customer Service, or related field.
2. Minimum of 2 years' experience in customer service, sales support/tele sales, or related role.

Key Responsibilities:

1. Provide accurate information & sell company products and services to customers.
2. Respond promptly and professionally to customer enquiries through approved communication channels.
3. Resolve customer complaints and escalate technical issues to relevant departments when necessary.

Key Performance Indicators

1. Customer satisfaction ratings.
2. Response time to customer enquiries and complaints.
3. Resolution rate of customer issues.
4. Accuracy of customer records and documentation

How To Apply

Application Instructions: Interested candidates are invited to submit their application and resume to:

recruitment@dbsghana.com

Deadline: 14th July 2026

A restaurant is seeking a Cashier/Customer Service Officer to join its team.

Key Responsibilities

1. Welcome customers with a friendly and professional attitude.
2. Process cash, Mobile Money, and card payments accurately.
3. Take customer orders and ensure they are recorded correctly.
4. Maintain accurate daily sales records.
5. Respond to customer inquiries in person, by phone, and via WhatsApp.
6. Keep the cashier area clean and organized.
7. Assist with opening and closing duties.
8. Work closely with the kitchen team to ensure timely order preparation and excellent customer service.

Requirements

1. Minimum of a Senior High School Certificate (WASSCE).
2. Previous experience as a cashier or in customer service is an advantage.
3. Honest, reliable, and trustworthy.
4. Good communication and interpersonal skills.
5. Basic computer or POS system knowledge is an advantage.
6. Able to work under pressure in a fast-paced environment.
7. Punctual, well-groomed, and customer-focused.

Preferred Residential Areas

Applicants residing in Haatso, Madina, North Legon, Westlands, Christian Village, Agbogba, Achimota, or nearby communities will be given preference.

Working Hours

10:00 AM – 9:00 PM

Six (6) working days per week

Salary

GHS 1,000 – GHS 1,500 per month, depending on qualifications, experience, and performance.

How to Apply

Interested applicants should send the following to kofiamoakokohkofi@gmail.com:

A copy of their CV

Application Deadline

7th July 2026

Only shortlisted applicants will be contacted for an interview.

Are you a skilled Customer Service Representative with experience in BPO or a call center? We're looking for dynamic individuals to join our team!

Requirements: 

✅ Previous work experience in BPO or Call Center environment 

✅ Excellent communication skills, both written and verbal 

✅ Ability to handle customer queries with patience and professionalism

If you meet these qualifications and are passionate about delivering outstanding customer support, we want to hear from you!

📩 How to apply: Send your CV to recruitinginghana@buwelo.com

Join us and be part of an exciting and supportive work environment! 💼

NB: Only shortlisted applicants would be contacted

Are you passionate about delivering exceptional customer service in healthcare? Join the team at St. Michael’s Specialist Hospital as a Customer Care Executive.

We’re looking for a professional with strong communication, problem-solving, and interpersonal skills to help create an outstanding patient experience.

QUALIFICATION

1. Bachelors Degree in Business Administration / Communication
2. Minimum of 3 years of relevant experience in Customer service

JOB DESCRIPTION

1. Respond to patient enquiries and hospital services.
2. Provide information about the hospital services.
3. Resolve customer complaints promptly.
4. Maintain accurate records.
5. Provide excellent customer service experience

SKILLS

1. Excellent communication skills.
2. Problem-solving and conflict
3. resolution skills.
4. Basic computer skills.

HOW TO APPLY

Qualified applicants should send their Application Letter and CV to hr@smsh.com.gh.

Job Responsibilities:

• Lead and implement customer service strategies aligned with the Company's growth objectives.
• Oversee customer engagement across all channels, ensuring prompt and professional response to enquiries and complaints.
• Monitor service quality, turnaround times, and customer satisfaction metrics.
• Collaborate with Underwriting, Claims, Marketing, IT, and Branch teams to ensure seamless service delivery.
• Ensure compliance with regulatory standards and internal policies on customer management.
• Analyse feedback and service data to drive innovation and service improvement.
• Lead, coach, and develop the Customer Service team to maintain high performance standards.

📍 Tse Addo, Accra

📡 Industry: Telecommunications

We are looking for a proactive Customer Success Associate to ensure our customers have a seamless and positive experience with our products and services. This role is ideal for a detail-oriented and empathetic individual who is passionate about customer satisfaction, retention, and long-term relationship building.

Key Responsibilities:

1. Onboard new customers and guide them through product adoption
2. Serve as the primary point of contact for customer inquiries and support
3. Build and maintain strong, long-term client relationships
4. Monitor customer usage and proactively address potential issues
5. Resolve customer complaints efficiently and escalate where necessary
6. Track customer feedback and collaborate with internal teams to improve service delivery
7. Support retention efforts and identify opportunities for upselling or cross-selling

Requirements:

1. Minimum 2–3 years’ experience in customer success, customer service, or account management
2. Strong communication and interpersonal skills
3. Problem-solving mindset with high attention to detail
4. Ability to manage multiple clients and priorities effectively
5. Proficiency in CRM tools and Microsoft Office
6. Experience in telecommunications or tech is an advantage
7. Degree or diploma in Business, Communications, or a related field is a plus

📧 Send your CV to: careers@dlp.africa

🗓 Deadline: Friday, May 22nd, 2026

Only shortlisted candidates will be contacted.

📍 Location: Tse Addo (Hybrid Role)

📧 careers@dlp.africa

We are expanding our Customer Experience team and we are looking for a confident, professional, and customer-focused Call Centre Agent who can start immediately.

This role involves handling both inbound and outbound calls across multiple client projects. A key responsibility includes professional payment follow-ups and collections with insurance agents, alongside supporting other customer service and engagement campaigns.

If you are proactive, confident in handling payment conversations, and ready to hit the ground running, this opportunity is for you.

Key Responsibilities

1.Handle inbound and outbound calls across assigned projects

2.Conduct professional payment follow-ups with insurance agents

3.Respond to customer inquiries via phone and email

4.Provide accurate product and service information

5.Resolve complaints and escalate complex issues when necessary

6.Maintain detailed and accurate call records

7.Follow up to ensure complete resolution and customer satisfaction

8.Meet performance and quality KPIs

9.Support additional campaigns and engagement initiatives as assigned

Requirements

1.Strong customer service and customer support skills

2.Previous call centre experience is an advantage

3.Undergraduate, Diploma, HND, or equivalent qualification

4.Confidence and professionalism in payment and collections conversations

5.Excellent interpersonal and communication skills

6.Ability to manage payment discussions tactfully and persuasively

7.Proficiency in CRM systems and computer tools

8.Strong emotional intelligence and problem-solving skills

9.Ability to multitask and work under pressure

10.Must reside in Tse Addo or nearby areas

11.Must have a working laptop and reliable MiFi/WiFi (mandatory)

12.Must be available to start immediately

📩 How to Apply

Send your CV to: careers@dlp.africa

Subject Line: Call Centre Agent Application - [Full Name]

⏳ Applications will be reviewed on a rolling basis. Immediate availability is highly preferred.

If you are ready to grow in a dynamic customer operations environment and can start right away, we would love to hear from you.

We are hiring a customer-focused Call Center Representative for our Kumasi warehouse. You will manage inbound and outbound calls from our Kumasi branches, specifically handling concerns related to inventory received and requests made.

Key Responsibilities

1. Answer calls from Kumasi branches promptly, providing information on inventory receipts, request fulfillment, stock availability, and delivery status.
2. Process complaints about inventory discrepancies, returns, and unfulfilled requests.
3. Escalate complex inventory issues to warehouse supervisors or relevant departments for resolution.
4. Generate daily reports on call volume, complaint resolution rates, and Kumasi branch inventory queries.

Qualifications

1. Bachelor's Degree or HND in Business Administration, Management studies or related field.
2. 1-2 years of call center or customer service experience.
3. Excellent verbal communication in English and Twi; proficiency in MS Office.
4. Strong problem-solving skills, patience, and ability to handle high call volumes.

Location: Tanoso, Ashanti Region

SUBMIT APPLICATION HERE

Deadline for Submission: May 1, 2026

JOB SUMMARY

Under the supervision of the Branch Manager, the Customer Support Representative is responsible for meeting the parts sales objectives set by the company in Accra and surrounding areas.

RESPONSIBILITIES

1. Assist customers in achieving lower operating costs by recommending appropriate service product options.
2. Build relationships with key decision makers and promote all available products offered by SMT(Volvo).
3. Primary liaison between customer and SMT(Volvo), in all areas related to product support.
4. Coordinate and communicate with the customer, service department, and parts department to ensure exceptional level of service.
5. Generate and develop new business to meet business goals.
6. Provide customer training on unit operation and maintenance needs.
7. Promote, develop and sell maintenance contracts.
8. Provide parts and service quotes to customers.
9. Coordinate service repairs and parts deliveries.
10. Create and maintain profiles on all major parts and service competitors.
11. Report on lost parts and service sales.
12. Meet targets for sales, profits, units and close deals.
13. Keep updated machine population in assigned territory.
14. Maintain customer accounts using Customer Relationship Management (CRM).
15. Answer customer calls during and after normal business hours, including evenings and weekends, as needed.
16. Follow up to ensure customer satisfaction.
17. Perform all other related duties as assigned.

REQUIREMENTS

1. Higher Education in Engineering.
2. Minimum 3-4 years' experience in parts sales, and customer support, preferably within the automotive sector.
3. MS Office expertise

LOCATION: Accra, Ghana

How To Apply

Kindly send your CV to: recruitment.ghana@smt.network

.

Location: Kokomlemle - Head Office

Responsibilities

1. Lead, coach, and supervise a team of customer service representatives, ensuring that all team members perform to meet service standards.
2. Plan and allocate daily workloads, set performance targets, and conduct regular team meetings and training sessions.
3. Ensure customers receive timely, professional, and accurate responses to all inquiries and concerns.
4. Oversee the management of key customer accounts, ensuring clients receive personalized service and consistent follow-up.
5. Collaborate with Operations and IT teams to ensure realtime updates on parcel movement, delivery exceptions, and route issues.
6. Monitor the end-to-end customer experience from pickup to delivery, identifying points where communication or service can be improved
7. Track and analyze service performance metrics including call response times, resolution times, and customer satisfaction ratings.
8. Prepare weekly and monthly reports detailing performance trends, recurring issues, and improvement initiatives.

Qualifications and Experience

1. Bachelor's Degree in Business Administration, Marketing, Communications, or Logistics Management.
2. Minimum of 5 years' experience in customer service, with at least 2-3 years' experience in a leadership role (preferably in logistics, transport, or courier services).
3. Age: 35+

Skills & Competencies

1. Excellent communication and interpersonal skills.
2. Strong problem-solving and decision-making abilities.
3. High level of professionalism, empathy, and customer orientation.
4. Ability to work under pressure and manage multiple priorities.
5. Strong leadership, coaching, and team management skills.
6. Analytical and report-writing skills.

Apply via:

careers@skynetexpressgh.com

Send your Cover Letter & CV

Note: Applicants should indicate Customer Service Coordinator in the subject of their e-mail.

-Female (Preferred)

Deadline: May 30, 2026.

1. Possess knowledge in ticketing functions - reservations, issuing, modification, refunds, etc.
2. Knowledge of the KIU PSS.
3. Excellent selling skills
4. Detail - oriented, highly organized, proactive, and self - motivated; able to work and meet deadlines under minimal supervision.
5. Ability to deal with customers and overcome objections.
6. Good interpersonal and communication skills.
7. A good listener and able to project a calm, steady demeanor in all interactions.

Qualifications & Experience 

1. 1st degree from a recognized University.
2. Fluency in French (Spoken and written) - MANDATORY
3. Numerical competence.
4. Excellent verbal and written communication.
5. Computer literate.
6. Legal right to work in Ghana.
7. Experience in the Airline Industry is an advantage.

Key Tasks

1. Answers phones from customers professionally and respond to customer inquiries and complaints.
2. Ensure all tickets are issued correctly and according to AWA regulations.
3. Handle all customer - related issues to the satisfaction of all potential passengers and existing passengers.
4. Ensure customer turn - around time does not exceed 240 seconds.
5. Record details of comments, inquiries, complaints, and actions taken.
6. Provide prompt response to all email enquiries and customer complaints.
7. Provide a front - line point of presence for passenger enquiries.
8. Interact with customers on our social media handles.
9. Reconcile payments with ticket sales.
10. Perform outbound calls to inform customers of flight disruptions.
11. Perform other duties assigned.

We are seeking a proactive and Client focused Client Experience Officer to manage client interactions, enhance service delivery, and ensure a consistently positive experience across all touchpoints.

The ideal candidate will be passionate about Client satisfaction, communication, Client retention and relationship

Key Responsibilities:

1. Serve as the primary point of contact for clients, addressing inquiries, requests, and complaints
2. promptly and professionally.
3. Manage and maintain strong relationships with existing clients to ensure satisfaction and retention.
4. Monitor client feedback and work closely with internal teams to improve service delivery.
5. Ensure client issues are escalated and resolved within agreed timelines.
6. Maintain accurate client records and prepare reports on client satisfaction and service performance.
7. Uphold company service standards and contribute to continuous improvement initiatives.

Qualifications & Experience:

1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
2. Minimum of 1-3 years' experiençe in customer service, client relations, or a similar role.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and problem-solving skills ..
5. Ability to work under pressure and manage multiple client requests.
6. Proficiency in MS Office and CRM systems is an advantage.
7. Excellent problem-solving and communication skills.
8.  Ability to work independently and collaboratively in a fast-paced environment.

HOW TO APPLY

Interested candidates should send their CV and cover letter to careers@fidesgroupgh.com with the subject line "Application Client Experience Officer"

This is a full-time on-site role. 

The Customer Relations Officer is responsible for managing member relationships, providing support on healthcare access, and ensuring a seamless experience between members, healthcare providers, and the insurance company. The role focuses on resolving member inquiries, facilitating hospital access, addressing claims-related questions, and maintaining high member satisfaction.

Qualifications

1. Bachelor’s degree in Communication, Business Administration, Health Administration, Customer Service, or a related field.
2. 1–3 years of experience in health insurance, healthcare administration, customer service, or call centre operations.
3. Knowledge of health insurance processes, claims handling, and provider coordination is an advantage.
4. Ability to handle sensitive health-related information with confidentiality and professionalism.
5. Strong Interpersonal Skills to foster meaningful relationships and collaboration
6. Proven ability to drive Customer Satisfaction and maintain high service standards
7. Analytical Skills to evaluate client feedback and improve service delivery

Key Skills & Competencies

1. Customer relationship management
2. Healthcare service coordination
3. Complaint resolution and problem-solving
4. Communication and empathy
5. Attention to detail and documentation
6. Time management and multitasking
7. Ability to work under pressure in a service-oriented environment

Key Responsibilities

1. Serve as the primary contact for members regarding healthcare access, benefits, and service inquiries.
2. Assist members with processes such as OTP generation, hospital access verification, and provider guidance.
3. Respond to member complaints and concerns promptly and ensure timely resolution.
4. Coordinate with healthcare providers (hospitals, clinics, pharmacies) to facilitate smooth service delivery.
5. Support members with information on benefits, coverage limits, and authorization requirements.
6. Assist with claims-related inquiries, including claim status updates and documentation requirements.
7. Escalate complex cases to relevant departments such as claims, underwriting, or provider relations.
8. Maintain accurate records of all member interactions and service requests.
9. Follow up with members after issue resolution to ensure satisfaction.
10. Support the onboarding of new members by guiding them through service access processes.
11. Participate in member education initiatives and awareness campaigns on how to access healthcare services.

HOW TO APPLY

Submit CV and cover letter to: 📧 [ info@apexhealthghana.com ]