Employment Type: Full Time

Location: Circle - Accra

Responsibilities

1. Respond promptly to customer inquiries via phone, email, chat, or in person.
2. Provide accurate information about products, services, policies, and procedures.
3. Handle customer complaints and resolve issues efficiently and professionally.
4. Process orders, forms, applications, and requests.
5. Maintain detailed records of customer interactions and transactions.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Escalate complex issues to appropriate departments when necessary.
8. Meet individual and team performance targets (KPIs).
9. Contribute to improving customer service processes and procedures.

Qualifications

1. HND/Bachelor's degree in Administration, Communications, Marketing or related field.
2. 2-3 years proven experience in customer service or a related role.
3. Proven experience in customer service or a related role.
4. Strong verbal and written communication skills.
5. Proficiency in MS Office and customer service software/CRM systems.
6. Ability to multitask, prioritize, and manage time effectively.
7. Strong problem-solving skills.
8. Ability to remain calm under pressure.

To Apply:

Send your CV via email to recruitment@sbpafrica.group or

via WhatsApp to 0544128417 / 0547125675.

Ghana

Who we are

At Fido, we are building the future of finance in Africa, powered by advanced technology, data driven decision making and bold thinking.

Through AI, Cutting-edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.

Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.

What you will do

1. Manage large numbers of inbound and outbound calls in a timely manner.
2. Respond appropriately to customers' emails.
3. Validate customer data and documents and other KYC requirements for decision making.
4. Follow communication “scripts” when handling different topics.
5. Identify customers’ needs, clarify information, investigate and provide relevant solutions.
6. Seize opportunities to upsell the company's product when they arise.
7. Build sustainable relationships and engage customers by going the extra mile.
8. Keep records of all conversations in our call center database in a comprehensible way
9. Meet personal/team qualitative and quantitative targets.
10. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
11. Guide customers through troubleshooting and using products or services.
12. Collaborate with other Team members to improve customer service.
13. Diligently perform other official tasks assigned to you.

Who you are

1. Bachelor’s Degree/HND qualification.
2. Proficiency in MS Office Applications; ability to use excel in generating reports is a plus.
3. Strong written and verbal communication.
4. Great active listening skills.
5. Exceptional interpersonal and rapport building skills.
6. A patient and empathetic attitude.
7. Strong time management and organizational skills.
8. Adaptability and flexibility.
9. Ability to work in a fast-paced environment.
10. Unquestionable integrity in handling sensitive and confidential information.
11. Experience working with a helpdesk management tool (Zendesk, Freshdesk, etc.) will be an added advantage.

SUBMIT APPLICATION HERE

Ensuring exceptional service delivery by engaging policyholders across their journeys and milestones to build loyalty, drive satisfaction, and ultimately mobilise premiums.

It is also to promote an enhanced in-branch experience with efficient administration and seamless customer interactions, contributing to GLICO Life's long-term customer-first and digital transformation agenda.

 Main Responsibilities 

1.Maintain a positive, empathetic, and professional attitude toward customers at all times to build trust and loyalty. 

2.Engage customers with lapsed or outstanding payments, encourage timely settlements, and support policy reinstatements to secure coverage. 

3.Ensure prompt claims notification and final payment. 

4.Follow through with the Finance/ Claims Department and support the customer throughout the claims journey to build trust. 

5.Sell and cross-sell insurance products and policies, educating customers to boost adoption, top-up premiums, and mobilise revenue. 

6.Implement retention strategies, including Birthday connect calls, loyalty incentives, and personalised outreach to avert policy surrenders and enhance satisfaction. 

7.Generate leads to contribute to wallet share, attain revenue targets and expand the customer base. 

8.Follow up on non-deducted premiums and underpayments, reinitiating deduction efforts to secure premium inflows and reduce lapses. 

9.Maintain ownership of customer enquiries, complaints, and requests, ensuring timely resolution and escalating complex issues when necessary. 

10.Promote customer feedback and adoption of all GLICO Life campaigns and promotions. 

Knowledge/Skills/Abilities/Competencies 

1.High sense of customer focus; consistently prioritises customer needs to drive service  excellence and organisational success. 

2. Works effectively across Departments to achieve shared goals and ensure seamless service delivery. 

3.Demonstrates strong understanding of GLICO Life’s products and services, with the ability to educate and influence customers toward adoption 

4.Committed to enhancing processes, service delivery, and customer satisfaction through proactive innovation. 

5.Ensures compliance, accountability, and trust in all customer engagements. 

6.Engages diverse customers and stakeholders effectively, resolving issues with clarity and empathy. 

7.Proficient in MS Office (Excel, Access, Word, PowerPoint) and experienced in using CRM platforms to manage customer interactions and reporting. 

8.High ethical standards and integrity, ensuring compliance, accountability, and trust in all customer engagements. 

Work Conditions & Requirements 

* Access to CRM (3CX/Zoho) 

* Computers 

* Phone line 

* Access to Smart Life 

Education/Training/Experience 

* 1-2 years relevant experience in Life Insurance Business, Marketing, etc. 

* Exposure to sales and cross-selling techniques, with the ability to identify opportunities for product adoption and revenue growth. 

* Diploma in Insurance is an added advantage.

How To Apply

Interested candidates should send their CV to: hr@glicogroup.com

Deadline: Friday, 20th February 2026

Location: East Legon

The Role

This role will play an integral part in the running of our front desk and patient experience. Reporting directly to the Executive Director, this role combines leadership, operational oversight, and hands-on problem solving to ensure patients receive the highest standard of service from the moment they walk through our doors to the time they receive their reports. The ideal candidate is a mentor, motivator, and service champion who sets the tone for professionalism across the team. This position is critical in upholding DCL's reputation as Ghana's most trusted diagnostic provider while supporting our growth and innovation agenda.

Key Responsibilities

1. Front Desk Leadership: Oversee all customer service operations to ensure seamless, patient-friendly service delivery daily.
2. Customer Experience: Handle escalated patient concerns, resolve issues promptly, and ensure feedback is acted upon to continually improve service quality.
3. Data & Records Management: Ensure accurate entry of patient information in our software, including insurance claims, referral forms, and medical reports.
4. Confidential Reporting: Manage the secure, timely dispatch of patient reports in compliance with privacy standards.
5. Process Compliance: Enforce adherence to DCL policies, service standards, and ethical guidelines across the front desk team.
6. Medical Knowledge Application: Use a strong understanding of medical terminology, imaging, and laboratory services to provide accurate guidance to patients.

What We're Looking For

1. Minimum of 5-7 years' experience in customer service, with at least 3 years in a senior or managerial role.
2. Proven leadership and team development skills.
3. Strong written and verbal communication, with the ability to train, coach, and motivate staff.
4. Excellent conflict resolution, decision-making, and problem-solving abilities.
5. Proficiency in medical administration software and handling of patient records, referrals, and insurance claims.
6. Advanced administrative skills, including computer literacy, high typing speed and accuracy.
7. Familiarity with medical terminology and diagnostic procedures (laboratory and imaging).
8. Ability to work independently, show initiative, and escalate issues appropriately when required.
9. A collaborative team player who actively supports and mentors junior colleagues.

Ready to Apply?

Please submit your CV, a cover letter outlining your three most important skills that make you most suitable for the role, and references to: hr@dclgh.com

You will be the voice of Pram Express. We need a friendly communicator who understands how to build our brand reputation through every digital interaction, ensuring that every client we help feels supported, valued, and heard.

Key Responsibilities:

Brand Engagement: Respond to customer inquiries via email and social media with a tone that reflects our brand values.

Problem Solving: Resolve order and service issues promptly to turn challenges into positive experiences.

Feedback Loop: Monitor digital channels for customer feedback to help us improve our service.

Should be willing to work on Saturdays

Requirements

Bchelors Degree / HND / Diploma in

• Marketting
• Business Administration
• Social Sciences And any related field

Preferred Skills

Digital Fluency: Strong proficiency with digital tools (Google Workspace/Office) and comfortable navigating social platforms.

Brand Awareness: Understanding how to maintain a professional brand image through digital content.

Communication: Excellent written and verbal English with an eye for grammar and tone.

Organization: A proactive approach to managing tasks and an obsession with accuracy.

How to Apply

Submit your CV and short cover note to: info@pramexpress.com

Applications reviewed as received.

We're excited to hear from you!

Employment Type: Full-Time

Job Summary

We are seeking dedicated and customer-oriented Customer Service Personnel to ensure an exceptional client experience before, during, and after property purchases. The role involves managing enquiries, resolving complaints, and providing consistent support to clients throughout their journey with the company.

Key Responsibilities

1. Handle client enquiries promptly and resolve issues professionally
2. Support buyers through documentation, payment, and property handover processes
3. Maintain accurate customer records, feedback logs, and service reports
4. Liaise effectively with sales, legal, and project teams to ensure seamless service delivery
5. Uphold high levels of customer satisfaction and service excellence

Requirements

1. Diploma or degree in Customer Service, Business Administration, or a related field
2. Proven experience in a customer-facing role (real estate experience is an advantage)
3. Strong interpersonal, communication, and problem-solving skills
4. Professional demeanor with a strong customer-focused mindset
5. Excellent record-keeping and organizational abilities

How to Apply

Interested candidates should kindly submit their CV to:

Feliciaaidoo233@gmail.com

Application Deadline: 31st January, 2026

Department: Customer Support / Loan Recovery

Location: New Bortianor

Job Overview

We are seeking a professional and customer-focused Customer Service Representative to support our team. The CSR will be the first point of contact for borrowers, handling inquiries, assisting with payment-related support, resolving account-related issues, and ensuring customers receive accurate information and a positive service experience. This role requires strong communication skills, empathy, tact, and the ability to assist customers in financial difficulty with patience while supporting recovery goals.

Key Responsibilities

1. Answer incoming calls and respond to customer inquiries regarding their loan accounts.
2. Assist customers with payment-related support, including payment channels, schedules, and confirmations.
3. Guide customers on repayment expectations and basic loan terms in line with company policy.
4. Provide support to customers experiencing account or system-related access issues.
5. Accurately document customer conversations and account updates in the system.
6. Address customer complaints, clarify issues, and provide appropriate solutions.
7. Escalate overdue or complex cases to the loan recovery team or supervisor.
8. Educate customers on repayment obligations and encourage timely payments while maintaining professionalism.
9. Protect customer data and maintain confidentiality at all times.
10. Maintain high standards of customer service, showing empathy, respect, and patience.

Qualifications & Requirements

1. Minimum educational requirement: HND, Degree preferred
2. Minimum 1-2 years’ experience in customer service relations, call center, fintech, or banking is an advantage
3. Strong communication, negotiation, and conflict-resolution skills
4. Ability to handle difficult conversations calmly and professionally
5. Good data entry and record-keeping skills
6. Computer proficiency (MS Office, CRM systems)
7. Patience, emotional intelligence, and professionalism
8. High integrity, confidentiality, and accountability
9. Ability to meet targets and work well under pressure

How to Apply

Interested candidates should submit their CVs to mentechpridehr@gmail.com no later than January 24, 2026.

Looking for a high-performing Customer Service professional with practical sales experience.

You must be:

- Proactive and solution-driven

- Always one step ahead of customer needs

- Comfortable engaging customers and driving sales

- Able to take initiative without supervision

Include 3–5 lines describing how you proactively solved a customer issue.

📩 Email CVs to: jerome@thesalesmanglobal.com

 ⏰ Deadline: Monday, 19th January

Only shortlisted candidates will be contacted.

SPINTEX

Qualifications:

• Diploma or Bachelor's degree in Customer Service, Business Administration or a related field
• 1-3 years experience in a similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Problem-solving skills
• Financial management skills
• Creativity & beauty trend awareness
• Intermediate computer literacy

Please send your CV with the job title you're applying for in the subject to eyaexecassist@gmail.com / info@eyanaturals.com

053 572 9209

Ideal candidates should live in or around Spintex Road. Only shorlisted applicants will be contacted

Are you passionate about delivering excellent customer service and building strong customer relationships? 360GV Group is looking for a Customer Service Executive to join our dynamic team.

Key Responsibilities

1. Respond promptly to customer inquiries via phone, WhatsApp, email, and other approved channels
2. Resolve customer complaints and escalate complex issues when necessary
3. Assist customers with product selection, pricing, and order processing
4. Prepare sales invoices and maintain accurate customer records
5. Promote available products and services to customers
6. Support stock management activities, including inventories and stock takes
7. Follow up on customer interactions to ensure customer satisfaction

Requirements

1. 1st Degree in Marketing or a related field
2. Minimum of 4 years of experience in Customer Service and/or Marketing
3. Excellent communication and interpersonal skills
4. Strong attention to detail and ability to multitask
5. Ability to work under pressure
6. Customer-focused with a positive attitude

Interested candidates should send their CVs to:

hr@360gvgroup.com

Key Responsibilities

1. Respond promptly to customer inquiries via phone, WhatsApp, email, and other approved channels
2. Resolve customer complaints and escalate complex issues when necessary
3. Assist customers with product selection, pricing, and order processing
4. Prepare sales invoices and maintain accurate customer records
5. Promote available products and services to customers
6. Support stock management activities, including inventories and stock takes
7. Follow up on customer interactions to ensure customer satisfaction

Requirements

1. 1st Degree in Marketing or a related field
2. Practical training or experience in Customer Service and/or Marketing
3. Excellent communication and interpersonal skills
4. Strong attention to detail and ability to multitask
5. Ability to work under pressure
6. Customer-focused with a positive attitude

Interested candidates should send their CVs to:

hr@360gvgroup.com

Full Time, Accra

Role Summary

This role supports NIMED Capital's operations by delivering excellent customer service, providing accurate product and account information, ensuring regulatory compliance, and maintaining strong customer relationships to enhance the overall customer experience.

Job Requirement

1. Demonstrate strong knowledge of Investment products and services to respond accurately to customer inquiries and promote relevant offerings.
2. Minimum 2-3 years' experience in customer service, banking, financial services, or asset management.
3. Provide excellent customer service by attending to customers promptly, courteously, and resolving issues efficiently to enhance overall experience.
4. Open and manage customer accounts in accordance with approved guidelines, ensuring full completion of KYC and required documentation
5. Maintain effective customer relationships by providing accurate account information, including balances and status, and ensuring maximum satisfaction.
6. Escalate complex complaints appropriately while safeguarding customer confidentiality and using information strictly for official purposes.
7. Ensure full compliance with company policies, procedures, regulatory requirements, and the code of conduct, and use all information strictly for official purposes.
8. Demonstrate professional competence in performing duties and accurately prepare and submit required reports.

How to Apply

Completion of an aptitude test is mandatory for all applicants.

https://forms.gle/zV436WCFw3QL9PX86. Qualified candidates should submit their CV and cover letter by Friday, 24th December 2025 via email to recruitment@nimedcapital.com

Reports To: Call Centre Supervisor

Location: GLICO Head office, Accra

Purpose of the Job

The Call Centre Officer will serve as the first point of contact for clients, providing exceptional customer service by addressing inquiries, resolving complaints, and offering accurate information about GLICO Group's products and services. This role ensures a seamless customer experience while promoting brand loyalty and satisfaction.

Main Responsibilities

1. Customer Interaction:

. Respond to incoming calls, emails, and chat inquiries from clients in a professional and courteous manner.

. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

. Follow-Up:

1. Call back respondents who may not have been available during the initial contact or encountered interruptions (e.g. phone battery died) to ensure complete enquiry process and ensure customer satistaction.

2. Return all missed calls immediately and ensure that there are no missed calls by the end of the day

2. Product and Service Knowledge:

1. Maintain in-depth knowledge in insurance policies, healthcare plans, pensions, and financial services.

2. Provide accurate and timely information to customers based on their specific needs and inquiries.

3. Problem Resolution:

. Troubleshoot and resolve issues or escalate complex cases to the appropriate department for timely resolution.

. Track, monitor, and follow up on escalated cases to ensure closure and client satisfaction.

4. Sales Support:

. Identify cross-selling and upselling opportunities during customer interactions.

. Refer potential sales leads to the appropriate sales or marketing teams.

. Issue certificates for Travel Insurance policies in accordance with established guidelines and procedures.

. Ensure customer retention by monitoring especially for motor insurance renewals and providing timely reminders to policyholders.

5. System Management:

. Log all customer interactions, inquiries, and complaints in the company's customer relationship management (CRM) system.

. Ensure accurate and detailed documentation of each interaction.

. Follow-Up:

. Call back respondents who may not have been available during the initial contact or encountered interruptions to ensure complete enquiry process and customer satisfaction.

6. Performance Metrics:

. Meet individual performance goals, including call handling time, response time, resolution rates, and customer satisfaction scores.

7. Team Collaboration:

. Work collaboratively with team members and other departments to enhance the overall customer experience.

. Participate in regular training sessions to stay updated on company policies and services.

. Provide Ad hoc duties or support services as may be required by the supervisor or Head of Department.

Skills and Competencies:

. Excellent verbal and written communication skills.

. Strong interpersonal and problem-solving abilities.

. Proficiency in using CRM systems and Microsoft Office Suite.

. Ability to work under pressure and handle multiple tasks simultaneously.

. Customer-focused with a positive and professional attitude.

Performance Indicators:

. Customer satistaction score.

. First-call resolution rate.

. Average response and handling time.

. Accuracy in documentation and reporting.

Interested candidates should

send applications to: hr@glicogroup.com by Monday, 1 Dec, 2025.

1. 1-3 years of experience in customer service, call centre, or client support role.
2. Excellent verbal and written communication skills.
3. Strong problem-solving, interpersonal, and organisational abilities.
4. Ability to multitask and work under pressure in a fast-paced environment.
5. Familiarity with CRM systems and the Microsoft Office Suite.
6. A customer-first mindset with a positive and professional attitude.

Benefits

1. Competitive salary and performance bonuses
2. Training and career growth opportunities
3. Supportive and dynamic work environment
4. Employee welfare and recognition programs

How To Apply

Submit your CV to makazabre@tapnhop.com

Location: Achimota 

We are seeking a proactive and customer-focused individual to join our organization in the renewable energy/clean cooking sector as a Customer Service Representative. If you have a passion for providing excellent service and resolving issues efficiently, we invite you to help us enhance customer satisfaction and loyalty.

About the Role

As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your goal is to ensure every customer interaction is positive, professional, and results in a resolution that exceeds expectations.

Key Responsibilities:

1. Respond promptly to customer inquiries across multiple channels (phone, email, chat, in-person).
2. Manage and resolve complaints effectively, maintaining a calm and professional demeanor.
3. Provide detailed and accurate information about products and services.
4. Maintain accurate records of all customer interactions and transactions using CRM systems.
5. Collaborate with sales, operations, and technical teams to ensure seamless customer experiences.
6. Meet or exceed key performance targets (e.g., response time, satisfaction rating).
7. Share feedback on client engagements to continuously improve service delivery.

Qualifications & Skills

1. High school diploma or equivalent (Bachelor’s degree preferred).
2. Proven experience in customer service or related role.
3. Strong communication and interpersonal skills.
4. Ability to handle difficult situations calmly and professionally.
5. Good problem-solving and conflict-resolution abilities.
6. Proficiency in Microsoft Office Suite and CRM systems.
7. Multitasking and time-management skills.
8. Positive attitude and a strong work ethic.

Department: Sales & Marketing

Reports To: Customer Service Manager

Location: Tema Free Zones

Role Summary:

The Assistant Customer Service Manager supports the Customer Service Manager in ensuring efficient service delivery and customer satisfaction. The role involves supervising daily customer service operations, resolving escalated issues, and coordinating with internal departments to ensure prompt and professional handling of customer requests and complaints. The incumbent will also assist in implementing service improvement initiatives and maintaining strong relationships with key customers.

Key Responsibilities:

1. Support the Customer Service Manager in overseeing the daily operations of the Customer Service team at Tema Free Zones.
2. Supervise and guide Customer Service Officers to ensure consistent, high-quality customer interactions.
3. Handle escalated customer issues promptly and professionally, ensuring effective resolution.
4. Assist in monitoring service performance metrics and preparing periodic reports for management review.
5. Coordinate with logistics, warehouse, sales, and other departments to ensure timely delivery and issue resolution.
6. Support the implementation of customer service policies, procedures, and improvement initiatives.
7. Maintain accurate records of customer transactions, complaints, and feedback.

Qualifications and Experience:

1. Bachelor’s degree/HND in Business Administration, Marketing, Logistics, or a related field.
2. Minimum of 3–5 years of relevant customer service experience, preferably in manufacturing, logistics, or FMCG industries.
3. Strong leadership, communication, and interpersonal skills.
4. Proficiency in MS Office applications (Word, Excel, PowerPoint).
5. Experience with ERP or CRM systems is an advantage.

Kindly send your curriculum vitae to email address below. Please note that only shortlisted applicants will be contacted. Email: joseph.yartey@polytankgh.com

Closing date: 1st November, 2025

Requirements:

1. Ability to maintain confidentiality and handle sensitive information.
2. Ability to work under pressure.
3. Fluency in English.
4. Excellent Customer Service Skills.
5. Proficiency in Microsoft Office Suite.
6. Strong written and verbal communication skills.

Qualifications:

• A degree holder or its equivalent.
• 1-2 years working experience in customer service or similar role.

NB: Females Only

APPLY NOW

All suitable applicants should send their Cover Letter, CV and relevant educational certificates to hr.recruitment221@gmail.com

Requirements

1. HND or Bachelor's Degree in Marketing, Administration, etc
2. A minimum of 1- 3 years of relevant working experience.
3. Ability to multitask
4. Must be fluent
5. Proficient in the use of Microsoft Suite.

Interested persons who reside within or around Spintex, Nungua, Teshie, La or Ashaiman are encouraged to apply.

Submit your CVs to: dgcrecruitments@gmail.com

Deadline: 15th October 2025

KINDLY INDICATE THE ROLE

IN THE SUBJECT LINE OF

THE EMAIL.

1. Serve as the first point of contact at the front desk, welcoming visitors, clients, and partners with professionalism and warmth.
2. Manage all incoming calls, emails, and enquiries, routing them appropriately to respective offices.
3. Maintain positive and professional relationships with clients and stakeholders by providing timely support and information.
4. Resolve client concerns and complaints courteously and efficiently, escalating matters when necessary.
5. Keep clients informed about relevant company updates, services, or programmes that enhance their experience.
6. Coordinate with managers and internal teams to ensure smooth communication flow and service delivery.
7. Understand client needs and address them promptly to ensure satisfaction and retention.
8. Maintain accurate visitor logs, appointment schedules, and correspondence records.
9. Support with administrative and finance-related tasks as assigned by the supervisor or senior managers
10. .Prepare and update client-related reports and maintain organised records for reference.
11. Manage front desk operations to uphold a professional image and seamless client experience.
12. Schedule regular courtesy follow-ups with clients to ensure satisfaction with services provided.
13. Act as the liaison between clients and internal units to address inquiries and service requests.
14. Assist with the coordination of events, meetings, and client-facing activities as required.
15. Perform other administrative tasks as required by the Line Manager or GCEO.