Reports To: Call Centre Supervisor

Location: GLICO Head office, Accra

Purpose of the Job

The Call Centre Officer will serve as the first point of contact for clients, providing exceptional customer service by addressing inquiries, resolving complaints, and offering accurate information about GLICO Group's products and services. This role ensures a seamless customer experience while promoting brand loyalty and satisfaction.

Main Responsibilities

1. Customer Interaction:

. Respond to incoming calls, emails, and chat inquiries from clients in a professional and courteous manner.

. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

. Follow-Up:

1. Call back respondents who may not have been available during the initial contact or encountered interruptions (e.g. phone battery died) to ensure complete enquiry process and ensure customer satistaction.

2. Return all missed calls immediately and ensure that there are no missed calls by the end of the day

2. Product and Service Knowledge:

1. Maintain in-depth knowledge in insurance policies, healthcare plans, pensions, and financial services.

2. Provide accurate and timely information to customers based on their specific needs and inquiries.

3. Problem Resolution:

. Troubleshoot and resolve issues or escalate complex cases to the appropriate department for timely resolution.

. Track, monitor, and follow up on escalated cases to ensure closure and client satisfaction.

4. Sales Support:

. Identify cross-selling and upselling opportunities during customer interactions.

. Refer potential sales leads to the appropriate sales or marketing teams.

. Issue certificates for Travel Insurance policies in accordance with established guidelines and procedures.

. Ensure customer retention by monitoring especially for motor insurance renewals and providing timely reminders to policyholders.

5. System Management:

. Log all customer interactions, inquiries, and complaints in the company's customer relationship management (CRM) system.

. Ensure accurate and detailed documentation of each interaction.

. Follow-Up:

. Call back respondents who may not have been available during the initial contact or encountered interruptions to ensure complete enquiry process and customer satisfaction.

6. Performance Metrics:

. Meet individual performance goals, including call handling time, response time, resolution rates, and customer satisfaction scores.

7. Team Collaboration:

. Work collaboratively with team members and other departments to enhance the overall customer experience.

. Participate in regular training sessions to stay updated on company policies and services.

. Provide Ad hoc duties or support services as may be required by the supervisor or Head of Department.

Skills and Competencies:

. Excellent verbal and written communication skills.

. Strong interpersonal and problem-solving abilities.

. Proficiency in using CRM systems and Microsoft Office Suite.

. Ability to work under pressure and handle multiple tasks simultaneously.

. Customer-focused with a positive and professional attitude.

Performance Indicators:

. Customer satistaction score.

. First-call resolution rate.

. Average response and handling time.

. Accuracy in documentation and reporting.

Interested candidates should

send applications to: hr@glicogroup.com by Monday, 1 Dec, 2025.

1. 1-3 years of experience in customer service, call centre, or client support role.
2. Excellent verbal and written communication skills.
3. Strong problem-solving, interpersonal, and organisational abilities.
4. Ability to multitask and work under pressure in a fast-paced environment.
5. Familiarity with CRM systems and the Microsoft Office Suite.
6. A customer-first mindset with a positive and professional attitude.

Benefits

1. Competitive salary and performance bonuses
2. Training and career growth opportunities
3. Supportive and dynamic work environment
4. Employee welfare and recognition programs

How To Apply

Submit your CV to makazabre@tapnhop.com

Location: Achimota 

We are seeking a proactive and customer-focused individual to join our organization in the renewable energy/clean cooking sector as a Customer Service Representative. If you have a passion for providing excellent service and resolving issues efficiently, we invite you to help us enhance customer satisfaction and loyalty.

About the Role

As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your goal is to ensure every customer interaction is positive, professional, and results in a resolution that exceeds expectations.

Key Responsibilities:

1. Respond promptly to customer inquiries across multiple channels (phone, email, chat, in-person).
2. Manage and resolve complaints effectively, maintaining a calm and professional demeanor.
3. Provide detailed and accurate information about products and services.
4. Maintain accurate records of all customer interactions and transactions using CRM systems.
5. Collaborate with sales, operations, and technical teams to ensure seamless customer experiences.
6. Meet or exceed key performance targets (e.g., response time, satisfaction rating).
7. Share feedback on client engagements to continuously improve service delivery.

Qualifications & Skills

1. High school diploma or equivalent (Bachelor’s degree preferred).
2. Proven experience in customer service or related role.
3. Strong communication and interpersonal skills.
4. Ability to handle difficult situations calmly and professionally.
5. Good problem-solving and conflict-resolution abilities.
6. Proficiency in Microsoft Office Suite and CRM systems.
7. Multitasking and time-management skills.
8. Positive attitude and a strong work ethic.

Department: Sales & Marketing

Reports To: Customer Service Manager

Location: Tema Free Zones

Role Summary:

The Assistant Customer Service Manager supports the Customer Service Manager in ensuring efficient service delivery and customer satisfaction. The role involves supervising daily customer service operations, resolving escalated issues, and coordinating with internal departments to ensure prompt and professional handling of customer requests and complaints. The incumbent will also assist in implementing service improvement initiatives and maintaining strong relationships with key customers.

Key Responsibilities:

1. Support the Customer Service Manager in overseeing the daily operations of the Customer Service team at Tema Free Zones.
2. Supervise and guide Customer Service Officers to ensure consistent, high-quality customer interactions.
3. Handle escalated customer issues promptly and professionally, ensuring effective resolution.
4. Assist in monitoring service performance metrics and preparing periodic reports for management review.
5. Coordinate with logistics, warehouse, sales, and other departments to ensure timely delivery and issue resolution.
6. Support the implementation of customer service policies, procedures, and improvement initiatives.
7. Maintain accurate records of customer transactions, complaints, and feedback.

Qualifications and Experience:

1. Bachelor’s degree/HND in Business Administration, Marketing, Logistics, or a related field.
2. Minimum of 3–5 years of relevant customer service experience, preferably in manufacturing, logistics, or FMCG industries.
3. Strong leadership, communication, and interpersonal skills.
4. Proficiency in MS Office applications (Word, Excel, PowerPoint).
5. Experience with ERP or CRM systems is an advantage.

Kindly send your curriculum vitae to email address below. Please note that only shortlisted applicants will be contacted. Email: joseph.yartey@polytankgh.com

Closing date: 1st November, 2025

Requirements:

1. Ability to maintain confidentiality and handle sensitive information.
2. Ability to work under pressure.
3. Fluency in English.
4. Excellent Customer Service Skills.
5. Proficiency in Microsoft Office Suite.
6. Strong written and verbal communication skills.

Qualifications:

• A degree holder or its equivalent.
• 1-2 years working experience in customer service or similar role.

NB: Females Only

APPLY NOW

All suitable applicants should send their Cover Letter, CV and relevant educational certificates to hr.recruitment221@gmail.com

Requirements

1. HND or Bachelor's Degree in Marketing, Administration, etc
2. A minimum of 1- 3 years of relevant working experience.
3. Ability to multitask
4. Must be fluent
5. Proficient in the use of Microsoft Suite.

Interested persons who reside within or around Spintex, Nungua, Teshie, La or Ashaiman are encouraged to apply.

Submit your CVs to: dgcrecruitments@gmail.com

Deadline: 15th October 2025

KINDLY INDICATE THE ROLE

IN THE SUBJECT LINE OF

THE EMAIL.

1. Serve as the first point of contact at the front desk, welcoming visitors, clients, and partners with professionalism and warmth.
2. Manage all incoming calls, emails, and enquiries, routing them appropriately to respective offices.
3. Maintain positive and professional relationships with clients and stakeholders by providing timely support and information.
4. Resolve client concerns and complaints courteously and efficiently, escalating matters when necessary.
5. Keep clients informed about relevant company updates, services, or programmes that enhance their experience.
6. Coordinate with managers and internal teams to ensure smooth communication flow and service delivery.
7. Understand client needs and address them promptly to ensure satisfaction and retention.
8. Maintain accurate visitor logs, appointment schedules, and correspondence records.
9. Support with administrative and finance-related tasks as assigned by the supervisor or senior managers
10. .Prepare and update client-related reports and maintain organised records for reference.
11. Manage front desk operations to uphold a professional image and seamless client experience.
12. Schedule regular courtesy follow-ups with clients to ensure satisfaction with services provided.
13. Act as the liaison between clients and internal units to address inquiries and service requests.
14. Assist with the coordination of events, meetings, and client-facing activities as required.
15. Perform other administrative tasks as required by the Line Manager or GCEO.