Job Responsibilities:

• Lead and implement customer service strategies aligned with the Company's growth objectives.
• Oversee customer engagement across all channels, ensuring prompt and professional response to enquiries and complaints.
• Monitor service quality, turnaround times, and customer satisfaction metrics.
• Collaborate with Underwriting, Claims, Marketing, IT, and Branch teams to ensure seamless service delivery.
• Ensure compliance with regulatory standards and internal policies on customer management.
• Analyse feedback and service data to drive innovation and service improvement.
• Lead, coach, and develop the Customer Service team to maintain high performance standards.

📍 Tse Addo, Accra

📡 Industry: Telecommunications

We are looking for a proactive Customer Success Associate to ensure our customers have a seamless and positive experience with our products and services. This role is ideal for a detail-oriented and empathetic individual who is passionate about customer satisfaction, retention, and long-term relationship building.

Key Responsibilities:

1. Onboard new customers and guide them through product adoption
2. Serve as the primary point of contact for customer inquiries and support
3. Build and maintain strong, long-term client relationships
4. Monitor customer usage and proactively address potential issues
5. Resolve customer complaints efficiently and escalate where necessary
6. Track customer feedback and collaborate with internal teams to improve service delivery
7. Support retention efforts and identify opportunities for upselling or cross-selling

Requirements:

1. Minimum 2–3 years’ experience in customer success, customer service, or account management
2. Strong communication and interpersonal skills
3. Problem-solving mindset with high attention to detail
4. Ability to manage multiple clients and priorities effectively
5. Proficiency in CRM tools and Microsoft Office
6. Experience in telecommunications or tech is an advantage
7. Degree or diploma in Business, Communications, or a related field is a plus

📧 Send your CV to: careers@dlp.africa

🗓 Deadline: Friday, May 22nd, 2026

Only shortlisted candidates will be contacted.

📍 Location: Tse Addo (Hybrid Role)

📧 careers@dlp.africa

We are expanding our Customer Experience team and we are looking for a confident, professional, and customer-focused Call Centre Agent who can start immediately.

This role involves handling both inbound and outbound calls across multiple client projects. A key responsibility includes professional payment follow-ups and collections with insurance agents, alongside supporting other customer service and engagement campaigns.

If you are proactive, confident in handling payment conversations, and ready to hit the ground running, this opportunity is for you.

Key Responsibilities

1.Handle inbound and outbound calls across assigned projects

2.Conduct professional payment follow-ups with insurance agents

3.Respond to customer inquiries via phone and email

4.Provide accurate product and service information

5.Resolve complaints and escalate complex issues when necessary

6.Maintain detailed and accurate call records

7.Follow up to ensure complete resolution and customer satisfaction

8.Meet performance and quality KPIs

9.Support additional campaigns and engagement initiatives as assigned

Requirements

1.Strong customer service and customer support skills

2.Previous call centre experience is an advantage

3.Undergraduate, Diploma, HND, or equivalent qualification

4.Confidence and professionalism in payment and collections conversations

5.Excellent interpersonal and communication skills

6.Ability to manage payment discussions tactfully and persuasively

7.Proficiency in CRM systems and computer tools

8.Strong emotional intelligence and problem-solving skills

9.Ability to multitask and work under pressure

10.Must reside in Tse Addo or nearby areas

11.Must have a working laptop and reliable MiFi/WiFi (mandatory)

12.Must be available to start immediately

📩 How to Apply

Send your CV to: careers@dlp.africa

Subject Line: Call Centre Agent Application - [Full Name]

⏳ Applications will be reviewed on a rolling basis. Immediate availability is highly preferred.

If you are ready to grow in a dynamic customer operations environment and can start right away, we would love to hear from you.

We are hiring a customer-focused Call Center Representative for our Kumasi warehouse. You will manage inbound and outbound calls from our Kumasi branches, specifically handling concerns related to inventory received and requests made.

Key Responsibilities

1. Answer calls from Kumasi branches promptly, providing information on inventory receipts, request fulfillment, stock availability, and delivery status.
2. Process complaints about inventory discrepancies, returns, and unfulfilled requests.
3. Escalate complex inventory issues to warehouse supervisors or relevant departments for resolution.
4. Generate daily reports on call volume, complaint resolution rates, and Kumasi branch inventory queries.

Qualifications

1. Bachelor's Degree or HND in Business Administration, Management studies or related field.
2. 1-2 years of call center or customer service experience.
3. Excellent verbal communication in English and Twi; proficiency in MS Office.
4. Strong problem-solving skills, patience, and ability to handle high call volumes.

Location: Tanoso, Ashanti Region

SUBMIT APPLICATION HERE

Deadline for Submission: May 1, 2026

JOB SUMMARY

Under the supervision of the Branch Manager, the Customer Support Representative is responsible for meeting the parts sales objectives set by the company in Accra and surrounding areas.

RESPONSIBILITIES

1. Assist customers in achieving lower operating costs by recommending appropriate service product options.
2. Build relationships with key decision makers and promote all available products offered by SMT(Volvo).
3. Primary liaison between customer and SMT(Volvo), in all areas related to product support.
4. Coordinate and communicate with the customer, service department, and parts department to ensure exceptional level of service.
5. Generate and develop new business to meet business goals.
6. Provide customer training on unit operation and maintenance needs.
7. Promote, develop and sell maintenance contracts.
8. Provide parts and service quotes to customers.
9. Coordinate service repairs and parts deliveries.
10. Create and maintain profiles on all major parts and service competitors.
11. Report on lost parts and service sales.
12. Meet targets for sales, profits, units and close deals.
13. Keep updated machine population in assigned territory.
14. Maintain customer accounts using Customer Relationship Management (CRM).
15. Answer customer calls during and after normal business hours, including evenings and weekends, as needed.
16. Follow up to ensure customer satisfaction.
17. Perform all other related duties as assigned.

REQUIREMENTS

1. Higher Education in Engineering.
2. Minimum 3-4 years' experience in parts sales, and customer support, preferably within the automotive sector.
3. MS Office expertise

LOCATION: Accra, Ghana

How To Apply

Kindly send your CV to: recruitment.ghana@smt.network

.

Location: Kokomlemle - Head Office

Responsibilities

1. Lead, coach, and supervise a team of customer service representatives, ensuring that all team members perform to meet service standards.
2. Plan and allocate daily workloads, set performance targets, and conduct regular team meetings and training sessions.
3. Ensure customers receive timely, professional, and accurate responses to all inquiries and concerns.
4. Oversee the management of key customer accounts, ensuring clients receive personalized service and consistent follow-up.
5. Collaborate with Operations and IT teams to ensure realtime updates on parcel movement, delivery exceptions, and route issues.
6. Monitor the end-to-end customer experience from pickup to delivery, identifying points where communication or service can be improved
7. Track and analyze service performance metrics including call response times, resolution times, and customer satisfaction ratings.
8. Prepare weekly and monthly reports detailing performance trends, recurring issues, and improvement initiatives.

Qualifications and Experience

1. Bachelor's Degree in Business Administration, Marketing, Communications, or Logistics Management.
2. Minimum of 5 years' experience in customer service, with at least 2-3 years' experience in a leadership role (preferably in logistics, transport, or courier services).
3. Age: 35+

Skills & Competencies

1. Excellent communication and interpersonal skills.
2. Strong problem-solving and decision-making abilities.
3. High level of professionalism, empathy, and customer orientation.
4. Ability to work under pressure and manage multiple priorities.
5. Strong leadership, coaching, and team management skills.
6. Analytical and report-writing skills.

Apply via:

careers@skynetexpressgh.com

Send your Cover Letter & CV

Note: Applicants should indicate Customer Service Coordinator in the subject of their e-mail.

-Female (Preferred)

Deadline: May 30, 2026.

1. Possess knowledge in ticketing functions - reservations, issuing, modification, refunds, etc.
2. Knowledge of the KIU PSS.
3. Excellent selling skills
4. Detail - oriented, highly organized, proactive, and self - motivated; able to work and meet deadlines under minimal supervision.
5. Ability to deal with customers and overcome objections.
6. Good interpersonal and communication skills.
7. A good listener and able to project a calm, steady demeanor in all interactions.

Qualifications & Experience 

1. 1st degree from a recognized University.
2. Fluency in French (Spoken and written) - MANDATORY
3. Numerical competence.
4. Excellent verbal and written communication.
5. Computer literate.
6. Legal right to work in Ghana.
7. Experience in the Airline Industry is an advantage.

Key Tasks

1. Answers phones from customers professionally and respond to customer inquiries and complaints.
2. Ensure all tickets are issued correctly and according to AWA regulations.
3. Handle all customer - related issues to the satisfaction of all potential passengers and existing passengers.
4. Ensure customer turn - around time does not exceed 240 seconds.
5. Record details of comments, inquiries, complaints, and actions taken.
6. Provide prompt response to all email enquiries and customer complaints.
7. Provide a front - line point of presence for passenger enquiries.
8. Interact with customers on our social media handles.
9. Reconcile payments with ticket sales.
10. Perform outbound calls to inform customers of flight disruptions.
11. Perform other duties assigned.

We are seeking a proactive and Client focused Client Experience Officer to manage client interactions, enhance service delivery, and ensure a consistently positive experience across all touchpoints.

The ideal candidate will be passionate about Client satisfaction, communication, Client retention and relationship

Key Responsibilities:

1. Serve as the primary point of contact for clients, addressing inquiries, requests, and complaints
2. promptly and professionally.
3. Manage and maintain strong relationships with existing clients to ensure satisfaction and retention.
4. Monitor client feedback and work closely with internal teams to improve service delivery.
5. Ensure client issues are escalated and resolved within agreed timelines.
6. Maintain accurate client records and prepare reports on client satisfaction and service performance.
7. Uphold company service standards and contribute to continuous improvement initiatives.

Qualifications & Experience:

1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
2. Minimum of 1-3 years' experiençe in customer service, client relations, or a similar role.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and problem-solving skills ..
5. Ability to work under pressure and manage multiple client requests.
6. Proficiency in MS Office and CRM systems is an advantage.
7. Excellent problem-solving and communication skills.
8.  Ability to work independently and collaboratively in a fast-paced environment.

HOW TO APPLY

Interested candidates should send their CV and cover letter to careers@fidesgroupgh.com with the subject line "Application Client Experience Officer"

This is a full-time on-site role. 

The Customer Relations Officer is responsible for managing member relationships, providing support on healthcare access, and ensuring a seamless experience between members, healthcare providers, and the insurance company. The role focuses on resolving member inquiries, facilitating hospital access, addressing claims-related questions, and maintaining high member satisfaction.

Qualifications

1. Bachelor’s degree in Communication, Business Administration, Health Administration, Customer Service, or a related field.
2. 1–3 years of experience in health insurance, healthcare administration, customer service, or call centre operations.
3. Knowledge of health insurance processes, claims handling, and provider coordination is an advantage.
4. Ability to handle sensitive health-related information with confidentiality and professionalism.
5. Strong Interpersonal Skills to foster meaningful relationships and collaboration
6. Proven ability to drive Customer Satisfaction and maintain high service standards
7. Analytical Skills to evaluate client feedback and improve service delivery

Key Skills & Competencies

1. Customer relationship management
2. Healthcare service coordination
3. Complaint resolution and problem-solving
4. Communication and empathy
5. Attention to detail and documentation
6. Time management and multitasking
7. Ability to work under pressure in a service-oriented environment

Key Responsibilities

1. Serve as the primary contact for members regarding healthcare access, benefits, and service inquiries.
2. Assist members with processes such as OTP generation, hospital access verification, and provider guidance.
3. Respond to member complaints and concerns promptly and ensure timely resolution.
4. Coordinate with healthcare providers (hospitals, clinics, pharmacies) to facilitate smooth service delivery.
5. Support members with information on benefits, coverage limits, and authorization requirements.
6. Assist with claims-related inquiries, including claim status updates and documentation requirements.
7. Escalate complex cases to relevant departments such as claims, underwriting, or provider relations.
8. Maintain accurate records of all member interactions and service requests.
9. Follow up with members after issue resolution to ensure satisfaction.
10. Support the onboarding of new members by guiding them through service access processes.
11. Participate in member education initiatives and awareness campaigns on how to access healthcare services.

HOW TO APPLY

Submit CV and cover letter to: 📧 [ info@apexhealthghana.com ]

As we continue to grow, we’re looking for talented professionals in Ghana to join our team across several roles. If you’re passionate about digital work, collaboration, and building impactful solutions, we’d love to hear from you

POSITION

Customer & Tech Support

QUALIFICATIONS

1. Experience in customer service or IT support
2. Familiar with Zendesk, Freshdesk, HubSpot
3. Strong communication & problem-solving skills
4. Basic technical troubleshooting knowledge

KEY REPONSIBILITIES

1. Respond to customer queries via chat, phone, or email
2. Log & track support tickets; escalate when needed
3. Resolve common tech issues professionally
4. Collect customer feedback & report insights
5. Support product/service onboarding & FAQS

APPLY NOW

Send your CV to careers@nekazi.com with the role you’re applying for clearly written in the email subject line.

Customer & Tech Support (CTS1)

Applications without the correct subject format may be harder for our team to review.

Employment Type: Full Time

Location: Circle - Accra

Responsibilities

1. Respond promptly to customer inquiries via phone, email, chat, or in person.
2. Provide accurate information about products, services, policies, and procedures.
3. Handle customer complaints and resolve issues efficiently and professionally.
4. Process orders, forms, applications, and requests.
5. Maintain detailed records of customer interactions and transactions.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Escalate complex issues to appropriate departments when necessary.
8. Meet individual and team performance targets (KPIs).
9. Contribute to improving customer service processes and procedures.

Qualifications

1. HND/Bachelor's degree in Administration, Communications, Marketing or related field.
2. 2-3 years proven experience in customer service or a related role.
3. Proven experience in customer service or a related role.
4. Strong verbal and written communication skills.
5. Proficiency in MS Office and customer service software/CRM systems.
6. Ability to multitask, prioritize, and manage time effectively.
7. Strong problem-solving skills.
8. Ability to remain calm under pressure.

To Apply:

Send your CV via email to recruitment@sbpafrica.group or

via WhatsApp to 0544128417 / 0547125675.

Ghana

Who we are

At Fido, we are building the future of finance in Africa, powered by advanced technology, data driven decision making and bold thinking.

Through AI, Cutting-edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.

Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.

What you will do

1. Manage large numbers of inbound and outbound calls in a timely manner.
2. Respond appropriately to customers' emails.
3. Validate customer data and documents and other KYC requirements for decision making.
4. Follow communication “scripts” when handling different topics.
5. Identify customers’ needs, clarify information, investigate and provide relevant solutions.
6. Seize opportunities to upsell the company's product when they arise.
7. Build sustainable relationships and engage customers by going the extra mile.
8. Keep records of all conversations in our call center database in a comprehensible way
9. Meet personal/team qualitative and quantitative targets.
10. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
11. Guide customers through troubleshooting and using products or services.
12. Collaborate with other Team members to improve customer service.
13. Diligently perform other official tasks assigned to you.

Who you are

1. Bachelor’s Degree/HND qualification.
2. Proficiency in MS Office Applications; ability to use excel in generating reports is a plus.
3. Strong written and verbal communication.
4. Great active listening skills.
5. Exceptional interpersonal and rapport building skills.
6. A patient and empathetic attitude.
7. Strong time management and organizational skills.
8. Adaptability and flexibility.
9. Ability to work in a fast-paced environment.
10. Unquestionable integrity in handling sensitive and confidential information.
11. Experience working with a helpdesk management tool (Zendesk, Freshdesk, etc.) will be an added advantage.

SUBMIT APPLICATION HERE

Ensuring exceptional service delivery by engaging policyholders across their journeys and milestones to build loyalty, drive satisfaction, and ultimately mobilise premiums.

It is also to promote an enhanced in-branch experience with efficient administration and seamless customer interactions, contributing to GLICO Life's long-term customer-first and digital transformation agenda.

 Main Responsibilities 

1.Maintain a positive, empathetic, and professional attitude toward customers at all times to build trust and loyalty. 

2.Engage customers with lapsed or outstanding payments, encourage timely settlements, and support policy reinstatements to secure coverage. 

3.Ensure prompt claims notification and final payment. 

4.Follow through with the Finance/ Claims Department and support the customer throughout the claims journey to build trust. 

5.Sell and cross-sell insurance products and policies, educating customers to boost adoption, top-up premiums, and mobilise revenue. 

6.Implement retention strategies, including Birthday connect calls, loyalty incentives, and personalised outreach to avert policy surrenders and enhance satisfaction. 

7.Generate leads to contribute to wallet share, attain revenue targets and expand the customer base. 

8.Follow up on non-deducted premiums and underpayments, reinitiating deduction efforts to secure premium inflows and reduce lapses. 

9.Maintain ownership of customer enquiries, complaints, and requests, ensuring timely resolution and escalating complex issues when necessary. 

10.Promote customer feedback and adoption of all GLICO Life campaigns and promotions. 

Knowledge/Skills/Abilities/Competencies 

1.High sense of customer focus; consistently prioritises customer needs to drive service  excellence and organisational success. 

2. Works effectively across Departments to achieve shared goals and ensure seamless service delivery. 

3.Demonstrates strong understanding of GLICO Life’s products and services, with the ability to educate and influence customers toward adoption 

4.Committed to enhancing processes, service delivery, and customer satisfaction through proactive innovation. 

5.Ensures compliance, accountability, and trust in all customer engagements. 

6.Engages diverse customers and stakeholders effectively, resolving issues with clarity and empathy. 

7.Proficient in MS Office (Excel, Access, Word, PowerPoint) and experienced in using CRM platforms to manage customer interactions and reporting. 

8.High ethical standards and integrity, ensuring compliance, accountability, and trust in all customer engagements. 

Work Conditions & Requirements 

* Access to CRM (3CX/Zoho) 

* Computers 

* Phone line 

* Access to Smart Life 

Education/Training/Experience 

* 1-2 years relevant experience in Life Insurance Business, Marketing, etc. 

* Exposure to sales and cross-selling techniques, with the ability to identify opportunities for product adoption and revenue growth. 

* Diploma in Insurance is an added advantage.

How To Apply

Interested candidates should send their CV to: hr@glicogroup.com

Deadline: Friday, 20th February 2026

Location: East Legon

The Role

This role will play an integral part in the running of our front desk and patient experience. Reporting directly to the Executive Director, this role combines leadership, operational oversight, and hands-on problem solving to ensure patients receive the highest standard of service from the moment they walk through our doors to the time they receive their reports. The ideal candidate is a mentor, motivator, and service champion who sets the tone for professionalism across the team. This position is critical in upholding DCL's reputation as Ghana's most trusted diagnostic provider while supporting our growth and innovation agenda.

Key Responsibilities

1. Front Desk Leadership: Oversee all customer service operations to ensure seamless, patient-friendly service delivery daily.
2. Customer Experience: Handle escalated patient concerns, resolve issues promptly, and ensure feedback is acted upon to continually improve service quality.
3. Data & Records Management: Ensure accurate entry of patient information in our software, including insurance claims, referral forms, and medical reports.
4. Confidential Reporting: Manage the secure, timely dispatch of patient reports in compliance with privacy standards.
5. Process Compliance: Enforce adherence to DCL policies, service standards, and ethical guidelines across the front desk team.
6. Medical Knowledge Application: Use a strong understanding of medical terminology, imaging, and laboratory services to provide accurate guidance to patients.

What We're Looking For

1. Minimum of 5-7 years' experience in customer service, with at least 3 years in a senior or managerial role.
2. Proven leadership and team development skills.
3. Strong written and verbal communication, with the ability to train, coach, and motivate staff.
4. Excellent conflict resolution, decision-making, and problem-solving abilities.
5. Proficiency in medical administration software and handling of patient records, referrals, and insurance claims.
6. Advanced administrative skills, including computer literacy, high typing speed and accuracy.
7. Familiarity with medical terminology and diagnostic procedures (laboratory and imaging).
8. Ability to work independently, show initiative, and escalate issues appropriately when required.
9. A collaborative team player who actively supports and mentors junior colleagues.

Ready to Apply?

Please submit your CV, a cover letter outlining your three most important skills that make you most suitable for the role, and references to: hr@dclgh.com

You will be the voice of Pram Express. We need a friendly communicator who understands how to build our brand reputation through every digital interaction, ensuring that every client we help feels supported, valued, and heard.

Key Responsibilities:

Brand Engagement: Respond to customer inquiries via email and social media with a tone that reflects our brand values.

Problem Solving: Resolve order and service issues promptly to turn challenges into positive experiences.

Feedback Loop: Monitor digital channels for customer feedback to help us improve our service.

Should be willing to work on Saturdays

Requirements

Bchelors Degree / HND / Diploma in

• Marketting
• Business Administration
• Social Sciences And any related field

Preferred Skills

Digital Fluency: Strong proficiency with digital tools (Google Workspace/Office) and comfortable navigating social platforms.

Brand Awareness: Understanding how to maintain a professional brand image through digital content.

Communication: Excellent written and verbal English with an eye for grammar and tone.

Organization: A proactive approach to managing tasks and an obsession with accuracy.

How to Apply

Submit your CV and short cover note to: info@pramexpress.com

Applications reviewed as received.

We're excited to hear from you!

Employment Type: Full-Time

Job Summary

We are seeking dedicated and customer-oriented Customer Service Personnel to ensure an exceptional client experience before, during, and after property purchases. The role involves managing enquiries, resolving complaints, and providing consistent support to clients throughout their journey with the company.

Key Responsibilities

1. Handle client enquiries promptly and resolve issues professionally
2. Support buyers through documentation, payment, and property handover processes
3. Maintain accurate customer records, feedback logs, and service reports
4. Liaise effectively with sales, legal, and project teams to ensure seamless service delivery
5. Uphold high levels of customer satisfaction and service excellence

Requirements

1. Diploma or degree in Customer Service, Business Administration, or a related field
2. Proven experience in a customer-facing role (real estate experience is an advantage)
3. Strong interpersonal, communication, and problem-solving skills
4. Professional demeanor with a strong customer-focused mindset
5. Excellent record-keeping and organizational abilities

How to Apply

Interested candidates should kindly submit their CV to:

Feliciaaidoo233@gmail.com

Application Deadline: 31st January, 2026

Department: Customer Support / Loan Recovery

Location: New Bortianor

Job Overview

We are seeking a professional and customer-focused Customer Service Representative to support our team. The CSR will be the first point of contact for borrowers, handling inquiries, assisting with payment-related support, resolving account-related issues, and ensuring customers receive accurate information and a positive service experience. This role requires strong communication skills, empathy, tact, and the ability to assist customers in financial difficulty with patience while supporting recovery goals.

Key Responsibilities

1. Answer incoming calls and respond to customer inquiries regarding their loan accounts.
2. Assist customers with payment-related support, including payment channels, schedules, and confirmations.
3. Guide customers on repayment expectations and basic loan terms in line with company policy.
4. Provide support to customers experiencing account or system-related access issues.
5. Accurately document customer conversations and account updates in the system.
6. Address customer complaints, clarify issues, and provide appropriate solutions.
7. Escalate overdue or complex cases to the loan recovery team or supervisor.
8. Educate customers on repayment obligations and encourage timely payments while maintaining professionalism.
9. Protect customer data and maintain confidentiality at all times.
10. Maintain high standards of customer service, showing empathy, respect, and patience.

Qualifications & Requirements

1. Minimum educational requirement: HND, Degree preferred
2. Minimum 1-2 years’ experience in customer service relations, call center, fintech, or banking is an advantage
3. Strong communication, negotiation, and conflict-resolution skills
4. Ability to handle difficult conversations calmly and professionally
5. Good data entry and record-keeping skills
6. Computer proficiency (MS Office, CRM systems)
7. Patience, emotional intelligence, and professionalism
8. High integrity, confidentiality, and accountability
9. Ability to meet targets and work well under pressure

How to Apply

Interested candidates should submit their CVs to mentechpridehr@gmail.com no later than January 24, 2026.

Looking for a high-performing Customer Service professional with practical sales experience.

You must be:

- Proactive and solution-driven

- Always one step ahead of customer needs

- Comfortable engaging customers and driving sales

- Able to take initiative without supervision

Include 3–5 lines describing how you proactively solved a customer issue.

📩 Email CVs to: jerome@thesalesmanglobal.com

 ⏰ Deadline: Monday, 19th January

Only shortlisted candidates will be contacted.

SPINTEX

Qualifications:

• Diploma or Bachelor's degree in Customer Service, Business Administration or a related field
• 1-3 years experience in a similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Problem-solving skills
• Financial management skills
• Creativity & beauty trend awareness
• Intermediate computer literacy

Please send your CV with the job title you're applying for in the subject to eyaexecassist@gmail.com / info@eyanaturals.com

053 572 9209

Ideal candidates should live in or around Spintex Road. Only shorlisted applicants will be contacted

Are you passionate about delivering excellent customer service and building strong customer relationships? 360GV Group is looking for a Customer Service Executive to join our dynamic team.

Key Responsibilities

1. Respond promptly to customer inquiries via phone, WhatsApp, email, and other approved channels
2. Resolve customer complaints and escalate complex issues when necessary
3. Assist customers with product selection, pricing, and order processing
4. Prepare sales invoices and maintain accurate customer records
5. Promote available products and services to customers
6. Support stock management activities, including inventories and stock takes
7. Follow up on customer interactions to ensure customer satisfaction

Requirements

1. 1st Degree in Marketing or a related field
2. Minimum of 4 years of experience in Customer Service and/or Marketing
3. Excellent communication and interpersonal skills
4. Strong attention to detail and ability to multitask
5. Ability to work under pressure
6. Customer-focused with a positive attitude

Interested candidates should send their CVs to:

hr@360gvgroup.com