Job Category: Level II - Technical/ Professional

Subsidiary Company: PREBBiE Properties

Job Location: Dansoman, Accra (On-site)

Job ID: PP/10/2025/S005

Job Posted: September 29, 2025

Application Due Date: October 08, 2025

Monthly Wage: GH₵ 3,615.21

Job Summary

The Customer Relations Officer will serve as the first point of contact for clients, visitors, and stakeholders, ensuring a professional, welcoming, and efficient front desk experience. The role is responsible for addressing and resolving customer enquiries and concerns promptly, maintaining accurate client records, and supporting internal teams with administrative coordination. The job holder will work to strengthen customer satisfaction, foster positive relationships, and support initiatives that enhance the overall client experience across the Group.

Key Responsibilities

Key Performance Indicators

Call & Inquiry Response Time

• Target: 90% of calls/emails responded to within 5 minutes during working hours
• Metric: Average time taken to respond to incoming enquiries

Visitor Reception Efficiency

• Target: 90%
• Metric: Percentage of visitors rating front desk reception as professional and welcoming.

Client Data & Record Accuracy

• Target: 90%
• Metric: Accuracy of logs, schedules, reports, and correspondence records.

Complaint Resolution Rate

• 85%
• Percentage of client concerns/complaints resolved without escalation.

Administrative Task Completion

• Target: 95%
• Metric: Percentage of assigned admin/finance tasks completed within agreed timelines.

Internal Coordination Effectiveness

• Target: 90%
• Metric: Feedback score on quality of communication and support provided to internal teams.

Incident Resolution Rate

• Target: 90%
• Metric: Percentage of events set up and cleaned up within the required timeframe.

Front Desk Professionalism

• Target: 100%
• Metric: Compliance with front desk protocols (dress code, communication standards, confidentiality).

Client Follow-Up Timeliness

• Target: 90% of scheduled follow-ups conducted on time
• Metric: Percentage of courtesy calls/emails completed as planned.

Event & Meeting Support

• 100% readiness
• Percentage of events/meetings with front desk support delivered without delay or issue.

Compliance Rate

• Target: 100%
• Metric: Percentage of compliance with safety protocols, regulatory requirements, and company policies.

Other Conditions of Assessment

All talents are expected to demonstrate adherence to PREBBiE Properties’s core values, code of conduct, and the Group’s policies. This includes maintaining confidentiality, respecting intellectual property, and upholding professional standards. Talents will be evaluated on their teamwork and collaboration, communication skills, adaptability to change, and willingness to learn and develop new skills.

Additionally, talents are expected to comply with all applicable laws, regulations, and best practices, and to report any potential conflicts of interest or ethical concerns. Talents will also be assessed on their attendance, punctuality, and overall commitment to the company's goals and objectives.

Furthermore, talents are expected to maintain a safe and healthy work environment, report any incidents or hazards, and participate in training and development programs as required. Overall, talents will be evaluated on their ability to contribute to a positive and productive work environment, and to embody the values and principles of PREBBiE Properties and the Group Culture.

Minimum Requirements

• A minimum qualification of a HND or Bachelors in Administration, Marketing, Communications, or a related field.
• One to three (1–3) years of proven experience in customer service, sales support, or client relations.
• Demonstrated proficiency using Google Drive Suite (Docs, Sheets and Slides)
• National Service Personnel are encouraged to apply.

Key Competencies

• Excellent communication skills
• Great interpersonal skills
• Strong attention to detail
• Ability to balance the needs of customers with the best interests of the company
• High standard of ethics in responding to and analyzing customer complaints
• High sense of Integrity and Confidentiality

Conditions of Service

PREBBiE Properties shall be responsible for the provision of material requirements to facilitate the work of the Customer Relations Associate. The job holder shall be assessed based on the KPIs. Other conditions of service can be found in the Talent Handbook.

At PREBBiE Group, we are committed to Diversity, Equity & Inclusion. United by our strong Group values and the LEARN culture, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #BetterTogether #ExcellingTogether

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Collaborative and supportive team environment.
• Professional development and growth opportunities.

All applications submitted via email at cra@grouperp-prebbie.odoo.com should indicate the Job ID and Job Title in the subject of the email. No application will be considered after the closing date. Applicants are advised to attach a recent CV/Resume in a PDF version to their email. Only shortlisted applicants will be contacted.