JOB PURPOSE: To make reservations and issue tickets whilst providing the highest standard of customer service to both existing and potential customers.

LOCATION: Kumasi & Tamale

REQUIREMENT

TICKETING SUPERVISOR

1. 1st degree from a recognized University.
2. A minimum of six (6) years' working experience.
3. A minimum of two (2) years of experience in the airline industry as a ticketing and reservations supervisor
4. Experience in the use of any trusted PSS/GDS.
5. Experience in Fare Quotes and Reservations.

TICKETING AGENT

1. A minimum of HND from a recognized tertiary institution.
2. At least two (2) years of working experience after National Service
3. Experience in Airline ticketing and reservations is an added advantage
4. Preferably to have experience in PSS/CRS.
5. Legal right to work in Ghana.

HOW TO APPLY

Suitable candidates should send their Cvs and cover letter indicating their preferred work location to recruitment@airghana.com

latest by Friday 5th September 2025

 

Job Description

Qualifications, Experience & Skills

Competence (Knowledge/Skills/Abilities)

1. Understanding of technical details
2. Strong aptitude for Mathematics and mental calculation
3. Good eye-hand coordination
4. Ability to think on your feet
5. Ability to give clear, confident instructions to crew members and passengers
6. Ability to inspire confidence in both passengers and crew
7. Flexibility in working hours
8. Physically fit with excellent vision, including normal colour vision
9. Self-motivated
10. High degree of discipline and teamwork

 Qualification and Experience

1. A minimum total flying time of 250 hours
2. Valid ICAOCPL/ATPL with EMB145 type-rating or Valid Ghana CPL/ATPL 
3. Valid Passport
4. Valid Medical Certificate (Class One)
5. No history of incidents or accidents
6. Letter from current or previous employer or CAA
7. Minimum ICAO Level 4 English proficiency
8. No criminal history

Key Task

1. Be responsible for safety and security of the aircraft, passengers and cargo on board in line with duties of the role
2. Be abreast with Africa World Airlines (AWA)'s Operations Manual in order to fulfill job role professionally and safely
3. Assist the Captain as requested, concerning any administrative duties in relation to the flight
4. Support the Captain in the maintenance of a proper standard of crew discipline, conduct and personal appearance
5. Carry out duties concerning the flight in accordance with AWA's operating policies and procedures as allocated by the Captain
6. Confirm the safe navigation of the aircraft, maintain a continuous and independent check upon the geographical position of the aircraft, and ensure safe terrain and weather clearance for the aircraft
7. Advise, inform and assist the Captain whenever necessary in order to contribute favorably towards the safe and efficient conduct of the flight
8. Maintain a high personal standard of discipline, conduct and appearance as a representative of AWA at all times
9. Carry out pre-light checks of aircraft systems and make sure the aircraft insurance certificates and other legal paperwork are up to date

 

Job Description

Qualifications, Experience & Skill

Competence (Knowledge/Skills/Abilities)

1. Ability to understand technical details
2. Strong aptitude for mathematics and mental calculation
3. Good eye-hand co-ordination to handle the aircraft skillfully
4. Ability to think quickly and make quick decisions and work calmly under pressure
5. Ability to give clear and confident instructions to crew members and passengers
6. Ability to inspire confidence in both passengers and crew
7. Flexibility in working hours
8. Physically fit with excellent vision, including normal colour vision
9. Self-motivation and determination to succeed
10. High degree of discipline and teamwork

Qualification & Experience

1. A minimum of 3000 hours total flying time including 1000 hours Pilot In Command (PIC) and at least 2000 hours flying multi-crew turboprop or jet aircraft
2. Valid ICAO ATPL with EMB145 type-rating or Valid Ghana ATPL
3. Valid passport
4. Valid/current Medical Certificate (Class one)
5. No history of incidents/accidents
6. Must provide a letter from your current/previous employer or CAA
7. Minimum ICAO Level 4 English proficiency
8. No criminal history 
9. Must provide a notarized and authenticated proof of no criminal history document from your home country (Non-Ghanaians)

 Key Tasks

1. Be responsible for the safe operation of the aeroplane and safety of its occupants and cargo during flight.
2. Give necessary commands to secure the safety of the aeroplane and of persons or property carried therein, and all persons carried in the aeroplane shall obey such commands.
3. Ensure that all operational procedures and checklists are complied with, in accordance with the Company’s Operations Manuals.
4. Ensure that the weather forecast and reports for the proposed operating area and flight duration indicate that the flight may be conducted without infringing company operating minima.
5. Take all reasonable steps to ensure that the aeroplane, and any required equipment is serviceable and that relevant emergency equipment is serviceable and ready for use.
6. Take all reasonable steps to ensure that the aeroplane mass and balance are within the calculated limits for the operating conditions.
7. Ensure completion of all pertinent records of the flight and ensure the compliance of checklists.
8. Ensure operations are conducted in accordance with the rules, laws and regulations where flights are conducted.
9. Maintain a high personal standard of discipline, conduct and appearance as a representative of Africa World Airlines at all times.