AGE N CEE TRAVELS is redefining the travel and tour industry in Ghana. We combine technology, strong partnerships, and customer-focused service to deliver exceptional travel experiences.

We’re looking for an experienced Business Operations Manager to lead our operations, oversee daily service delivery, manage finances and marketing, and drive the successful launch and growth of our platform.

Role Description

This is a full-time on-site role for a Business Operations Manager. The Business Operations Manager will oversee the company's daily operations, ensuring optimal efficiency and productivity, managing various projects, and handling financial tasks. The role includes implementing operational policies, analyzing business metrics, and providing strategic recommendations to improve overall business performance.

Key Responsibilities

1. Lead and coordinate cross-functional teams while overseeing day-to-day operations to ensure seamless service delivery.
2. Recruit, train, and mentor operations and customer service staff, fostering a positive, high-performance culture and motivating teams to reach targets.
3. Prepare and manage budgets, monitor expenses and revenues, and refine operational strategies to meet financial goals.
4. Build and nurture strong client relationships to boost loyalty and repeat business.
5. Design and execute marketing strategies to attract new clients and retain existing ones, including partnerships with transport operators and local businesses.
6. Manage the agency’s brand presence across social media, digital, and offline channels.
7. Set and track short- and long-term growth goals, monitor KPIs, and adjust strategies to uncover new business opportunities, partnerships, and service innovations.
8. Ensure full compliance with travel and data-protection regulations, manage contracts and negotiations with partners, and proactively monitor and mitigate operational risks.

Qualifications

Bachelor’s degree in Business, Operations, or related field.

5+ years in operations, business management, or hospitality.

Proven track record launching or scaling a service/product in Ghana or similar markets.

Strong financial acumen with experience in budgeting, reporting, and sales analysis.

Excellent leadership, stakeholder management, and communication skills.

Understanding of Ghana’s travel/transport ecosystem, consumer behaviour, and regulatory environment.

How to Apply

Send your CV and cover letter to benedicta@agenceetravels.com.

Application deadline: 31/10/2025

Reporting To: Chief Executive Officer

Location: Remote/Hybrid

Commitment: Full time 

Salary: GHS 6,500 – 10,000 monthly, subject to revision, benefits, and equity compensation if converted to full-time.

Ladder is an innovative tech startup that leverages AI to automate and simplify financial management. Our platform helps users manage their savings, investments, and expenses with support from their personalized AI financial assistant, LADY.

LADY is a multi-modal agent system specialized to analyze user’s financial data and provide them with step by step guidance to efficiently manage their money and achieve their financial goals. If you’re passionate, forward-thinking, biased for execution and impact, we’d love to have you.**

About this role

The Operations Lead is responsible for overseeing and executing the day-to-day company and people operations function of our Ghanaian entity. You will report directly to and work closely with the senior management team. 

At Ladder, we believe in cross-functional rockstars that are adaptive and always up for a challenge. Your tasks will vary across a broad range, and will require you to be flexible, proactive, strategic, and efficient. You will be expected to:

1. - Partner closely with senior management to drive the strategic planning, execution and oversight of key business projects and initiatives
2. - Develop, codify, implement and update internal policies, process flows and standard operating procedures in alignment with relevant regulations and executive leadership, streamlining and documenting business operations for efficiency and scalability
3. - Manage relationships with partners and liaise with external service providers such as legal counsel, tax advisors, B2B SaaS providers
4. - Manage an active company calendar, coordinate internal and external meetings, prepare agendas, take notes, and track follow-up action items
5. - Manage the operational cadence of the business including, but not limited to facilitating weekly, monthly, and quarterly leadership meeting agendas and content, developing and aligning teams into our internal OKR tracking system; ensuring alignment of departmental goals with the company's strategic objectives
6. - Manage people ops including: recruiting, payroll, contract management, benefits administration, performance and feedback management, employee databases, team building, workflow and productivity optimization
7. - Monitor and report on key business metrics, and day to day patterns, identifying areas of opportunity and concern
8. - Maintain data dashboards, graphs and visualizations, contextualizing within company objectives and key results, key performance indicators, and all other relevant metrics
9. - Act as a liaison between the CEO's office and internal departments, ensuring clarity and cohesiveness
10. - Maintain current knowledge of relevant regulatory and compliance requirements to internal policies and process flows
11. - Liaise with regulatory and compliance representatives, gathering documentation, filing applications, tracking and meeting deadlines and representing the company as required
12. - Develop, codify, implement and update internal policies, process flows and standard operating procedures in alignment with executive leadership
13. - Develop, implement and oversee business development and partner success strategies in collaboration with executive leadership
14. - Oversee internal ledger operations
15. - Run and oversee day to day operations to ensure all aspects of business operations are executed smoothly and efficiently.
16. - Administrate office facilities and logistics for day to day, events, programming, activations and ad hoc tasks as required
17. - Facilitate communication between departments, ensuring alignment and fostering a collaborative work environment

About You

1. - Detail and action-oriented individual with an owners’ mindset
2. - Comfortable working as an individual contributor in a fast-paced, dynamic, high-energy environment
3. - Leadership ability to work across multiple operational and administrative departments to accomplish the objectives of the organization
4. - A high level of professional and personal integrity
5. - Organizational skills both to function independently and to work closely with other professionals using a team approach
6. - Judgment skills to make appropriate decisions
7. - A high degree of confidentiality in dealing with sensitive matters
8. - Ability to handle multiple demands and to respond rapidly to changing priorities.
9. - Demonstrated problem-solving, research, analytical, presentation, facilitation, organizational, consultation, negotiation, influence, and training skills
10. - Effective verbal and written communication skills
11. - Effective mathematical and computer skills
12. - You are flexible, always seek to learn and grow, and aren't afraid to pivot
13. - Take a collaborative approach to leadership and you love working with others

Nice to haves

1. - 3+ years working in operations or operational leadership or a related role, preferably at a high-growth tech startup
2. - Background in accounting, financial operations, or business management, or demonstrated comfort with quantitative tasks
3. - Passionate with a desire to join and build a world-class organization
4. - Demonstrably highly organized and self-motivated
5. - An excellent influencer (verbally and written), capable of inspiring colleagues and clients
6. - Open to constructive criticism from your team to benefit project development
7. - Always eager to learn and share knowledge
8. - Comfortable with pressure and deadlines and can work in a fast-paced environment

Working at Ladder

This role is expected to put in a total of 40 hours of quality work weekly. We work [remotely](https://www.remoteyear.com/blog/what-is-remote-work) and mostly [async](https://fellow.app/blog/remote/synchronous-vs-asynchronous-communication-guide-for-managers/), with an expectation of online availability between **10 AM** to **6 PM GMT**.

We operate in small, focused teams, with no time tracking and minimum bureaucracy. Only results matter. We will provide you with anything you need to learn, grow, and be more productive. 

What’s in it for you

- You’ll be one of our earliest hires, bearing a lot of ownership and responsibility in a high impact position that influences our culture, processes, and business execution. As we grow, so do you. All roles at Ladder are structured to help our employees evolve as career rockstars. We will support you with the resources you need to succeed.

- You’re joining a rocket ship — here at Ladder, you’ll be joining a truly world class team with tremendous growth potential.

- You’ll have a blast — this is a fun, inclusive, collaborative, and kind group of people, excited about building a product that matters.

How To Apply 

 If you are ready to climb with us and make an impact, we’d love to hear from you.

Interested candidates should send their CVs to careers@myladder.africa

Please note that only shortlisted candidates will be contacted.

Employment Type: Full-time office based

Our client is a vibrant and forward-thinking wellbeing and office space, committed to creating an inspiring environment where members can work, connect, and thrive. The space blends productivity with wellness, ensuring the community feels supported both professionally and personally.

They are recruiting for an experienced Operations Manager to oversee the smooth running of the space, ensure exceptional service standards, and manage the operational efficiency of the facilities.

Key Responsibilities

 Operational Oversight: Manage day-to-day operations of the workspace, ensuring facilities are well-maintained, safe, and welcoming.

 • Team Management: Lead, train, and motivate staff to deliver outstanding member experiences.

 • Process Improvement: Develop and implement operational processes to improve efficiency, productivity, and service quality.

 • Member Experience: Foster a community-focused environment, ensuring member satisfaction and responding promptly to feedback or concerns.

 • Supplier & Vendor Management: Oversee supplier contracts, negotiate agreements, and maintain strong relationships.

 • Budget & Resource Management: Manage operational budgets, monitor expenses, and ensure cost-effective operations.

 • Compliance & Safety: Ensure adherence to health & safety standards and legal requirements.

 • Event Coordination Support: Collaborate with events or marketing teams to host and deliver member-focused activities and wellness programs.

Requirements

 • Experience: 3–5 years in an operations management role, ideally within a coworking space, hospitality, or wellbeing-focused environment.

 • Leadership Skills: Proven ability to lead, inspire, and develop a team.

 • Organisational Skills: Strong attention to detail with excellent time and resource management.

 • Communication: Excellent verbal and written communication skills.

 • Problem-Solving: Ability to think on your feet, resolve issues quickly, and adapt to changing priorities.

 • Tech-Savvy: Comfortable using operational and booking software, with strong general IT literacy.

 • Customer-Centric: A genuine passion for creating exceptional experiences for members and guests.

What’s on Offer

 • A supportive and inspiring work environment.

 • Opportunities for professional development.

 • A role where wellbeing is at the heart of the mission.

 • Competitive salary and benefits package.

How to Apply:

Please send your cover letter and CV to info@thetdgroupltd.com with the subject line:

Operations Manager Application – [Your Name]