Snr Account Manager Role at The Ninani Group
Job Summary:
We're seeking an experienced Senior Account Manager to lead our client relationships across various sectors, including advertising, digital, and marketing. As a seasoned professional, you will oversee a portfolio of key accounts, develop and execute strategic account management plans, and collaborate with internal teams to deliver tailored solutions that exceed client expectations. Your expertise will drive account growth, foster strong client relationships, and position our company as a trusted partner in the industry.
Responsibilities include:
Business Development
• Identifies new business opportunities within accounts and manages sales objectives
• Develop existing accounts and extract maximum value from accounts by delivering excellent services
• Tracks jobs delivered on a monthly and/or ad hoc basis and ensures invoices are delivered timeously
• Deliver the agreed actions and taking ownership for the client revenue targets agreed for each client
• Manages debt schedule for assigned accounts.
Customer Care
• Provides professional, planned and responsive account direction.
• Develops annual and adhoc client service plans and programs.
• Facilitate regular communication and liaison with clients at an operational and strategic level
• Generates accurate periodic reports and status notifications
• Forge emotional bonds and create client loyalty and attract new business via positive word-of-mouth for referral business
Creative Solution Management
• Document client needs and assist creative team in solution development
• Pitches fresh and innovative ideas to clients
• Deliver fantastic, award-winning and agency revenue generating projects for clients (with the help of creative and account service team)
• Actively participate in client presentations of finished creative strategies and executions
• Uses knowledge and skills to push clients, the team and the agency in the most productive direction
• Align agencies’ people, processes with customer needs
• Understand the Client’s industry context and operating environment to make meaningful input into Client’s strategy.
Programme Management
• Develop project plans to ensure timely delivery of client campaigns together with the traffic manager
• Completes projects to a specific schedule and within an agreed budget
• Day-to-day management of clients’ marketing and advertising campaigns
• Organizes client feedback to creative team
Qualification:
A good first degree + CIM certification and experience, a masters degree in marketing would be an added advantage and/or MBA plus 3years experience in product marketing and sales role, 4+ year’ proven track record in client service management role. Proven ability to develop larger client relationships and accounts across multiple sectors.