Job Purpose
To provide exceptional customer support by managing inquiries, resolving complaints, processing requests, and ensuring a positive customer experience. The role focuses on maintaining customer satisfaction, building long-term relationships, and supporting the company’s service standards and operational goals.
Key Responsibilities
- Serve as the first point of contact for customers and respond promptly to inquiries and requests.
- Handle customer complaints and ensure issues are resolved quickly and professionally.
- Record and update customer interactions, feedback, and resolutions accurately in the system.
- Follow up with customers to ensure satisfaction and maintain positive relationships.
- Work with other departments to resolve customer issues and improve service delivery.
- Provide product or service information to customers as needed.
- Support continuous improvement by sharing customer feedback and suggesting service enhancements.
- Maintain a courteous, professional, and customer-focused attitude at all times.
Qualifications and Experience
- Education: Minimum of a Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Experience: At least 2–3 years of experience in a customer service, or client relations role (preferably in FMCG industry).
- Technical Skills: Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems.
- Language: Proficiency in French is an added advantage.