Job Title: Customer Service Representative
Department: Customer Support / Loan Recovery
Location: New Bortianor
Job Overview
We are seeking a professional and customer-focused Customer Service Representative to support our team. The CSR will be the first point of contact for borrowers, handling inquiries, assisting with payment-related support, resolving account-related issues, and ensuring customers receive accurate information and a positive service experience. This role requires strong communication skills, empathy, tact, and the ability to assist customers in financial difficulty with patience while supporting recovery goals.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries regarding their loan accounts.
- Assist customers with payment-related support, including payment channels, schedules, and confirmations.
- Guide customers on repayment expectations and basic loan terms in line with company policy.
- Provide support to customers experiencing account or system-related access issues.
- Accurately document customer conversations and account updates in the system.
- Address customer complaints, clarify issues, and provide appropriate solutions.
- Escalate overdue or complex cases to the loan recovery team or supervisor.
- Educate customers on repayment obligations and encourage timely payments while maintaining professionalism.
- Protect customer data and maintain confidentiality at all times.
- Maintain high standards of customer service, showing empathy, respect, and patience.
Qualifications & Requirements
- Minimum educational requirement: HND, Degree preferred
- Minimum 1-2 years’ experience in customer service relations, call center, fintech, or banking is an advantage
- Strong communication, negotiation, and conflict-resolution skills
- Ability to handle difficult conversations calmly and professionally
- Good data entry and record-keeping skills
- Computer proficiency (MS Office, CRM systems)
- Patience, emotional intelligence, and professionalism
- High integrity, confidentiality, and accountability
- Ability to meet targets and work well under pressure
How to Apply
Interested candidates should submit their CVs to mentechpridehr@gmail.com no later than January 24, 2026.