Client Services and Listings Officer - Akka Kappa Ltd

Description 

This role combines front-facing client interaction with practical administrative and CRM responsibilities. The successful candidate will be the first point of contact for walk-in clients, handle phone and email enquiries, support negotiations for our services, and ensure accurate property listings are maintained on Propertybase CRM.

This is a hands-on role that requires confidence with clients, strong communication skills, and attention to detail. It suits someone who is comfortable switching between reception duties, client follow-ups, and system-based work.

Responsibilities

Key Responsibilities

Client Interaction & Communication

1. Receive and attend to walk-in clients professionally at the reception
2. Handle inbound and outbound phone calls, emails, and WhatsApp enquiries
3. Explain Akka Kappa’s services clearly and confidently to prospective clients
4. Follow up with leads and support the negotiation and onboarding process
5. Maintain a professional and consistent client experience at all times

Negotiation & Service Onboarding

1. Engage potential clients and convert enquiries into signed service agreements
2. Coordinate with management during pricing discussions and negotiations
3. Ensure clients understand service terms and next steps
4. Property Listings & CRM Management

List properties accurately on Propertybase CRM

1. Update property details, pricing, availability, and images
2. Maintain clean and up-to-date client and property records
3. Support internal teams with CRM data and reporting where required

Reception & Administrative Support

1. Manage front desk operations and meeting coordination
2. Schedule appointments and property viewings
3. Assist with basic administrative tasks related to client files and documentation

Requirements

Required Skills & Experience

1. Strong verbal and written communication skills
2. Confidence dealing with clients in person and over the phone
3. Basic negotiation and persuasion skills
4. Good organisational skills and attention to detail
5. Comfortable working with CRM systems (Propertybase experience is an advantage)
6. Professional appearance and demeanour
7. Ability to multitask and work independently

Preferred Background

1. Experience in real estate, hospitality, client services, or a front-office role
2. Familiarity with property listings, client follow-ups, or sales support
3. Comfortable working in a structured, professional environment

What This Role Is Not

This is not a purely administrative or purely sales role. It requires balance: client-facing confidence, discipline in systems and data, and the maturity to represent Akka Kappa professionally at all times.

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