Position: Junior IT & Facilities Support Officer
Location: Kumasi
The Role
The Junior IT & Facilities Support Officer is an entry-level, combined support role established to support DCL's Kumasi branch. The role will assist with day-to-day IT support, branch infrastructure checks, and coordination of technical maintenance activities across IT, CCTV, facilities, and biomedical equipment.
The officer will act as the primary on-site support contact for basic technology and technical issues, escalating more complex matters to the IT Manager, Branch Operations Manager, and relevant vendors where required.
Key Responsibilities
IT Support & Helpdesk: Provide first-line IT support to branch staff, including basic troubleshooting of hardware, software, network, printer, and peripheral issues.
Network & Infrastructure Support: Assist with routine checks and basic support for the branch
LAN/WAN, Wi-Fi, VLANs, structured cabling, and related infrastructure under the guidance of the IT Manager.
Medical Systems & Clinical Application Support: Support basic troubleshooting and escalation of
PACS/DICOM imaging workflows, clinical applications, and laboratory system interfaces at the branch.
CCTV & Physical Security Systems: Support basic CCTV/NVR/DVR checks, access-log monitoring, and escalation of faults or issues under the guidance of the IT Manager.
Facilities & Maintenance Checks: Conduct routine checks on electrical, HVAC, plumbing, and mechanical systems, report issues promptly, and support follow-up repairs in line with standard operating procedures.
Communication & Reporting: Prepare basic work schedules, maintenance updates, and issue reports for management, highlighting key risks, recurring issues, and equipment or facilities needs.
Biomedical Equipment Support: Serve as the on-site liaison for biomedical equipment vendors and service engineers during installations, routine maintenance, and equipment breakdowns.
Qualifications & Requirements
Minimum of HND or Bachelor's degree in Information Technology, Computer Science, Electrical/Mechanical Engineering, Facilities Management, or a related field.
0-2 years of experience in IT support, facilities maintenance, or a technical services role. Internship or National Service experience is acceptable.
Practical exposure to building systems, medical equipment, laboratory equipment, or healthcare environments is an advantage.
Basic familiarity with firewall systems, preferably FortiGate, and CCTV/IP camera systems, preferably Hikvision.
Practical understanding of electrical systems, HVAC maintenance, plumbing, and general mechanical maintenance checks.
Basic understanding of PACS/DICOM workflows and laboratory instrument interfaces is a plus.
Strong attention to detail, reliability, and willingness to follow standard operating procedures.
Good communication skills and the confidence to escalate issues promptly when required.
Ready to Apply?
Please submit your CV, a short cover letter highlighting the three skills that make you most suitable for this role, and references to:
hr@dclgh.com
Application deadline: 31 July 2026