WE ARE HIRING!
CUSTOMER SERVICE EXECUTIVE
Join our luxury hospitality team and create exceptional guest experiences in a premium serviced residence.
JOB TYPE
Full-Time (Probational Period)
AVAILABILITY
Immediate Employment
WORK LOCATION
Trasacco, East Legon, Accra Environ
KEY REQUIREMENTS
1. Minimum HND in any relevant field.
2. Minimum 1 year experience in customer service within hospitality industry.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving and organisational skills.
5. Proficiency in Microsoft Office and Google Workspace.
6. Willingness to work day/night shifts, weekends and public holidays.
7. High integrity, attention to detail and a passion for excellent guest service.
KEY RESPONSIBILITIES
1. Manage guest enquiries via phone, email, chat and social media.
2. Handle reservations, booking confirmations and payment verifications.
3. Coordinate guest check-ins and check-outs, including concierge services.
4. Maintain accurate booking records and OTA calendars.
5. Monitor guest reviews and resolve concerns professionally.
6. Provide information on facilities, local attractions and airport transfers.
7. Ensure the highest level of guest satisfaction at all times.
8. Oversee housekeeping routines to ensure cleanliness and presentation standards are met.
APPLICATION DEADLINE
11TH NOVEMBER 2026
Only shortlisted applicants will be contacted.
READY TO JOIN OUR TEAM?
Send your CV and a cover note to:
myhome@squaremilehomes.com
FOR ENQUIRIES, CALL OR WHATSAPP:
024 601 5416