We're hiring in Accra
Location: Accra, on-site
TYPE: Full-time
SALARY: GHS 3,000-4,000/mo
ABPO is expanding its travel sales operation alongside our international contact-centre business. You'll own everything that happens after the sale - issuing the ticket, getting it right, and keeping it right when the airline changes its mind.
What you'll do
Issue tickets and confirm PNRs on approved supplier platforms, including ancillary services.
Check fare rules, baggage, change and refund conditions and passenger data before issuance.
Handle schedule changes, reissues, cancellations, refunds and supplier exceptions.
Support closers on complex itineraries - multi-city routes, premium cabins, group and family bookings, and special service requests.
Train sales closers on travel fundamentals so nothing gets promised that can't be ticketed.
What you'll bring
3+ years in airline reservations, agency ticketing, consolidator operations or OTA fulfilment.
Hands-on experience with at least one booking system - GDS, airline portals, OTA platforms or modern API-based travel tools.
Real command of fare rules, reissue and refund mechanics, baggage allowances and itinerary servicing.
Excellent written and spoken English, and accuracy that holds up under time pressure.
How to apply
Email your CV to jobs@abpo.org with the subject line Ticketing Specialist - Your Name. In the body, tell us which system you've issued on and whether you've worked under an IATA-accredited agency.








