(Location: Sunyani and Takoradi)
PassionAir is seeking a dedicated and customer-focused individual to join our team as a Ticketing and Reservations Officer. If you have a passion for delivering exceptional service, a background in ticketing and reservations, and strong communication skills, we'd love to hear from you. Join us in ensuring smooth travel experiences for our valued customers!
Duties and Responsibilities
- Deliver the highest standard of customer service at the ticketing office.
- Efficiently address all customer-related issues at the front desk to ensure customer satisfaction.
- Ensure that customer turn-around time is within company standards.
- Promote and sell the company's services, including introducing new offerings to customers.
- Uphold high levels of professionalism by adhering to the company's grooming standards, ethics, etiquette, and policies.
- Resolve issues related to payments, ticketing, and reservations.
- Accurately address customer complaints and queries regarding services and procedures.
- Manage assigned corporate accounts and travel agents in collaboration with the Sales Officer.
- Process, pay, and report refunds as instructed by the Ticketing Supervisor.
- Handle the issuance of all non-revenue/staff tickets as directed by the Ticketing Supervisor.
- Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
- Prepare daily, weekly, monthly, and annual sales reports.
- Assist with call-outs and customer service management during service disruptions.
- Support the Marketing Manager in executing special events and activities.
Skills and Attributes Required
- Proficient in MS Office Suite, particularly Excel.
- Excellent written and verbal communication skills.
- Strong customer service abilities.
- Ability to handle complex customer inquiries and complaints.
- Excellent customer service capabilities.
Minimum Qualifications
- HND in Sales or Marketing or related fields.
- IATA Certificate in Reservation and Ticketing.
- Fluency in both spoken and written English, as well as at least one local language
- A minimum of 2 years' experience in ticketing and reservation.
- Knowledge of passenger handling is an advantage.
Apply Now!
SEND US YOUR CV:
admin@flypassionair.com
Closing Date: 04 June 2025