Customer Service - Hiretic (Remote)

JOB TITLE: Remote Customer Service Support 

ABOUT ROLE: Hiretic, a CX outsourcing firm, is hiring customer service professionals to provide remote support to clients in developed markets.

BASE SALARY: $650 USD Monthly

ELIGIBILITY

1. Must be a minimum of 18 years old by December
2. Demonstrate strong English language proficiency
3. Must have a minimum of a high school certificate
4. Must be a resident of India, Ghana, or the Philippines

DUTIES

1. Handle customer inquiries through real-time chat or scheduled channels like email.
2. Resolve customer complaints and issues promptly with professionalism and accuracy
3. Provide clear and helpful information about products or services
4. Process customer orders, applications, refunds and service requests
5. Maintain accurate records of customer interactions and transactions
6. Follow up with customers to ensure resolution and satisfaction
7. Escalate unresolved or complex issues to senior support or management when necessary
8. Stay up to date with product knowledge, company procedures and policy changes
9. Manage and update customer accounts and personal information
10. Collaborate with internal departments to resolve customer concerns efficiently

HOW TO APPLY: Use the application form via https://hiretic.com/apply

DEADLINE: 19th August 2025