Company Description
AGE N CEE TRAVELS is redefining the travel and tour industry in Ghana. We combine technology, strong partnerships, and customer-focused service to deliver exceptional travel experiences.
We’re looking for an experienced Business Operations Manager to lead our operations, oversee daily service delivery, manage finances and marketing, and drive the successful launch and growth of our platform.
Role Description
This is a full-time on-site role for a Business Operations Manager. The Business Operations Manager will oversee the company's daily operations, ensuring optimal efficiency and productivity, managing various projects, and handling financial tasks. The role includes implementing operational policies, analyzing business metrics, and providing strategic recommendations to improve overall business performance.
Key Responsibilities
- Lead and coordinate cross-functional teams while overseeing day-to-day operations to ensure seamless service delivery.
- Recruit, train, and mentor operations and customer service staff, fostering a positive, high-performance culture and motivating teams to reach targets.
- Prepare and manage budgets, monitor expenses and revenues, and refine operational strategies to meet financial goals.
- Build and nurture strong client relationships to boost loyalty and repeat business.
- Design and execute marketing strategies to attract new clients and retain existing ones, including partnerships with transport operators and local businesses.
- Manage the agency’s brand presence across social media, digital, and offline channels.
- Set and track short- and long-term growth goals, monitor KPIs, and adjust strategies to uncover new business opportunities, partnerships, and service innovations.
- Ensure full compliance with travel and data-protection regulations, manage contracts and negotiations with partners, and proactively monitor and mitigate operational risks.
Qualifications
Bachelor’s degree in Business, Operations, or related field.
5+ years in operations, business management, or hospitality.
Proven track record launching or scaling a service/product in Ghana or similar markets.
Strong financial acumen with experience in budgeting, reporting, and sales analysis.
Excellent leadership, stakeholder management, and communication skills.
Understanding of Ghana’s travel/transport ecosystem, consumer behaviour, and regulatory environment.
How to Apply
Send your CV and cover letter to benedicta@agenceetravels.com.
Application deadline: 31/10/2025