Call Center Agents - Activa International Insurance, Ghana Ltd.

Job Title: CALL CENTER AGENTS

Locations: North - Ridge Accra, Head office

Company: Activa International Insurance, Ghana Ltd.

Industry: Non-Life Insurance

Employment Type: CONTRACT

About Us

Activa International Insurance Ghana Ltd., a leading non-life insurer committed to delivering innovative and reliable solutions, is seeking dynamic and results-driven Call Center Agents to join our team.

Key Responsibilities

1. Call prospective customers to introduce and promote our products/services.
2. Follow up on assigned leads to build interest and convert them into sales.
3. Maintain accurate and updated records of all interactions using our CRM tools.
4. Meet or exceed daily, weekly, and monthly sales targets.
5. Handle customer inquiries and route complex issues to the appropriate teams.
6. Collaborate with field sales and marketing teams to optimize lead conversion.
7. Provide feedback on customer responses and trends to improve campaign effectiveness.

Key Requirements

1. Minimum of a Diploma or HND (Degree preferred)
2. Prior experience in telemarketing, telesales, or call center operations will be an added advantage.

Required Skills:

1. Excellent communication and persuasive skills in English (local languages a plus). Strong team and interpersonal skills.
2. Confident, friendly, and able to handle rejections positively.
3. Familiarity with CRM systems or call-tracking tools (training will be provided).
4. Ability to work in a fast-paced, target-driven environment.
5. Regulatory and operational compliance

How to Apply

All application should be sent to recruitment@activa-ghana.com

Deadline: 15th September 2025

NB: Applications that do not meet the stated requirements will be disqualified. Only shortlisted

candidates will be contacted.

At ACTIVA, we are a socially responsible group, committed to upholding human rights and promoting

equal opportunities