Company Description
Enlace Education Services provides expert support in writing services, application assistance, education consultancy, student mentorship, and academic event facilitation. Our mission is to guide students through their academic and professional development with comprehensive and personalized support. We focus on delivering high-quality consultancy and support services to ensure student success and satisfaction.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Accra. The Customer Service Representative will handle various customer service tasks, including providing support and assistance to customers, resolving customer issues, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks will involve answering inquiries, managing complaints, and maintaining records of interactions.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and multitasking abilities
- Experience in the education sector and sales
- High school diploma or equivalent; a degree in a related field is beneficial
How to Apply
Interested candidates should submit their CV and a cover letter to info@enlaceeduservices.com with the subject “Application – Customer Service Representative”