Key Responsibilities:
• Handle customer inquiries via phone, email, and in-person.
• Provide accurate information about products and services.
• Resolve complaints professionally and escalate complex cases when needed.
• Maintain customer records and update databases.
• Collaborate with team members to improve service delivery.
• Ensure high levels of customer satisfaction and retention.
Qualifications & Skills:
• Minimum Diploma/Degree
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Previous customer service experience preferred.
To Apply:
Send your CV to recruitment.melc@gmail.com with the subject “Customer Service Rep Application”.