Job Title: Operations Lead, Ghana
Reporting To: Chief Executive Officer
Location: Remote/Hybrid
Commitment: Full time
Salary: GHS 6,500 – 10,000 monthly, subject to revision, benefits, and equity compensation if converted to full-time.
Ladder is an innovative tech startup that leverages AI to automate and simplify financial management. Our platform helps users manage their savings, investments, and expenses with support from their personalized AI financial assistant, LADY.
LADY is a multi-modal agent system specialized to analyze user’s financial data and provide them with step by step guidance to efficiently manage their money and achieve their financial goals. If you’re passionate, forward-thinking, biased for execution and impact, we’d love to have you.**
About this role
The Operations Lead is responsible for overseeing and executing the day-to-day company and people operations function of our Ghanaian entity. You will report directly to and work closely with the senior management team.
At Ladder, we believe in cross-functional rockstars that are adaptive and always up for a challenge. Your tasks will vary across a broad range, and will require you to be flexible, proactive, strategic, and efficient. You will be expected to:
- - Partner closely with senior management to drive the strategic planning, execution and oversight of key business projects and initiatives
- - Develop, codify, implement and update internal policies, process flows and standard operating procedures in alignment with relevant regulations and executive leadership, streamlining and documenting business operations for efficiency and scalability
- - Manage relationships with partners and liaise with external service providers such as legal counsel, tax advisors, B2B SaaS providers
- - Manage an active company calendar, coordinate internal and external meetings, prepare agendas, take notes, and track follow-up action items
- - Manage the operational cadence of the business including, but not limited to facilitating weekly, monthly, and quarterly leadership meeting agendas and content, developing and aligning teams into our internal OKR tracking system; ensuring alignment of departmental goals with the company's strategic objectives
- - Manage people ops including: recruiting, payroll, contract management, benefits administration, performance and feedback management, employee databases, team building, workflow and productivity optimization
- - Monitor and report on key business metrics, and day to day patterns, identifying areas of opportunity and concern
- - Maintain data dashboards, graphs and visualizations, contextualizing within company objectives and key results, key performance indicators, and all other relevant metrics
- - Act as a liaison between the CEO's office and internal departments, ensuring clarity and cohesiveness
- - Maintain current knowledge of relevant regulatory and compliance requirements to internal policies and process flows
- - Liaise with regulatory and compliance representatives, gathering documentation, filing applications, tracking and meeting deadlines and representing the company as required
- - Develop, codify, implement and update internal policies, process flows and standard operating procedures in alignment with executive leadership
- - Develop, implement and oversee business development and partner success strategies in collaboration with executive leadership
- - Oversee internal ledger operations
- - Run and oversee day to day operations to ensure all aspects of business operations are executed smoothly and efficiently.
- - Administrate office facilities and logistics for day to day, events, programming, activations and ad hoc tasks as required
- - Facilitate communication between departments, ensuring alignment and fostering a collaborative work environment
About You
- - Detail and action-oriented individual with an owners’ mindset
- - Comfortable working as an individual contributor in a fast-paced, dynamic, high-energy environment
- - Leadership ability to work across multiple operational and administrative departments to accomplish the objectives of the organization
- - A high level of professional and personal integrity
- - Organizational skills both to function independently and to work closely with other professionals using a team approach
- - Judgment skills to make appropriate decisions
- - A high degree of confidentiality in dealing with sensitive matters
- - Ability to handle multiple demands and to respond rapidly to changing priorities.
- - Demonstrated problem-solving, research, analytical, presentation, facilitation, organizational, consultation, negotiation, influence, and training skills
- - Effective verbal and written communication skills
- - Effective mathematical and computer skills
- - You are flexible, always seek to learn and grow, and aren't afraid to pivot
- - Take a collaborative approach to leadership and you love working with others
Nice to haves
- - 3+ years working in operations or operational leadership or a related role, preferably at a high-growth tech startup
- - Background in accounting, financial operations, or business management, or demonstrated comfort with quantitative tasks
- - Passionate with a desire to join and build a world-class organization
- - Demonstrably highly organized and self-motivated
- - An excellent influencer (verbally and written), capable of inspiring colleagues and clients
- - Open to constructive criticism from your team to benefit project development
- - Always eager to learn and share knowledge
- - Comfortable with pressure and deadlines and can work in a fast-paced environment
Working at Ladder
This role is expected to put in a total of 40 hours of quality work weekly. We work [remotely](https://www.remoteyear.com/blog/what-is-remote-work) and mostly [async](https://fellow.app/blog/remote/synchronous-vs-asynchronous-communication-guide-for-managers/), with an expectation of online availability between **10 AM** to **6 PM GMT**.
We operate in small, focused teams, with no time tracking and minimum bureaucracy. Only results matter. We will provide you with anything you need to learn, grow, and be more productive.
What’s in it for you
- You’ll be one of our earliest hires, bearing a lot of ownership and responsibility in a high impact position that influences our culture, processes, and business execution. As we grow, so do you. All roles at Ladder are structured to help our employees evolve as career rockstars. We will support you with the resources you need to succeed.
- You’re joining a rocket ship — here at Ladder, you’ll be joining a truly world class team with tremendous growth potential.
- You’ll have a blast — this is a fun, inclusive, collaborative, and kind group of people, excited about building a product that matters.
How To Apply
If you are ready to climb with us and make an impact, we’d love to hear from you.
Interested candidates should send their CVs to careers@myladder.africa
Please note that only shortlisted candidates will be contacted.