Personal Relationship Officer
Role: Personal Relationship Officer
Reports Direct to: Head, Platinum Banking
Location: Accra
Title: Personal Relationship Officer
Department: Platinum Banking
- Role Purpose: The Platinum Banking Relationship Officer
- is responsible for managing and deepening relationships with
- high-net-worth clients by delivering personalized financial solutions
- and exceptional service. The role focuses on understanding client needs,
- offering bespoke wealth management and lending solutions, and ensuring
- seamless access to premium banking services. In addition to maintaining
- strong client relationships, the officer drives business growth by
- identifying opportunities for cross-selling, onboarding new affluent
- clients, and contributing to the overall performance of the Platinum
- Banking segment. The position requires a balance of relationship
- management, financial advisory, and service excellence, while upholding
- compliance, confidentiality, and risk management standards
Key Responsibilities - Client Relationship & Engagement
- · Serve as the dedicated contact for Platinum/High Net-Worth clients, ensuring a personalized banking experience.
- · Build deep, long-term relationships by anticipating client needs and providing proactive financial solutions.
- · Deliver exceptional service standards tailored to affluent client expectations.
- 2. Wealth & Portfolio Advisory ·
- Support clients with wealth management, investment, and portfolio diversification guidance. ·
- Collaborate with internal wealth managers and investment teams to deliver holistic financial solutions.
- Facilitate access to exclusive products, services, and opportunities designed for high-value clients.
- 3. Credit & Lending Solutions
- ·Assess and recommend bespoke credit facilities suited to client profiles.
- Provide guidance on structured lending, mortgages, or business financing for affluent clients. ·
- Monitor client portfolios to proactively address risks or opportunities.
- 4. Business Development and Growth
- Identify and onboard new high-net-worth clients through referrals and targeted initiatives.
- Cross-sell premium banking, investment, insurance, and estate planning services.
- Contribute to the growth of the platinum Banking segment by achieving defined revenue and deposit targets.
- 5. Service Excellence & Client Experience
- Act as a financial concierge, coordinating seamless service delivery across departments.
- Organize exclusive client events, financial clinics, and networking opportunities for affluent clients.
- Qualifications
- A minimum of a bachelor’s degree in business administration, Banking & Finance, Economics, Accounting, or a
- related field from a recognized university.
- A master’s degree in finance, Wealth Management, or related disciplines will be an added advantage
- Professional (Added advantage) ·
- Membership or certification from recognized professional bodies such as: ·Chartered Institute of Bankers (CIB - Ghana or international equivalents) ·
- Certified Wealth Management Professional (CWMP) ·
- Chartered Financial Analyst (CFA) – Level 1 or higher ·
- Certified Financial Planner (CFP) ·
- Investment Foundations Certificate – CFA Institute Anti-Money Laundering (AML) / Compliance certification
- A minimum
- of Five (5) years of relevant experience in retail, private, or
- relationship banking, with demonstrable exposure to high-net-worth or
- affluent client segments.
- At least two
- (2) years in a supervisory, client-facing, or portfolio management capacity,
- preferably within a private or platinum banking environment.