RECEPTIONIST / CASHIER
REPORTS TO : House Manager, Front Office Manager
REQUIREMENTS:
- Minimum of Higher National Diplomal BSc. Hospitality Management.
- Minimum of 2 years' experience in a 4* to 5* hotel in a
Front Office Position. - Ability to analyze information and using logic to address work-related issues and problems.
- Ability to maintain a high sense of integrity, being honest and ethical.
- Ability to work extra hours, extra shifts and be willing to cover for a gap in the schedule.
- Ability to speak French, an added advantage.
- Ability to use the applications of Microsoft office, including word, excel and Opera.
SPECIFIC RESPONSIBILITIES:
- Handles guest check-ins and check outs effectively.
- Administers all reservations, cancellations and no-shows, in line with company policy.
- Allocate rooms for crew and ensure that the crew list has the Terms & Conditions of the hotel.
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email.
- Be abreast with current promotions and hotel pricing in order to provide information to guests when requested while maximizing bedroom sales opportunities.
- Deals with credit card and cashiering transactions.
- Performs daily pit- checks.
- Prepares full credit limit report, send letters to guest and follow up on payments.
- Prepare end of shift summary report.
- Evacuates guests in cases of emergency, and acts as first point of contact.
- Assist in keeping the hotel reception area clean and tidy at all times.
- Delivers excellent customer service at all times.
- Ensures that all guests complaints are handled appropriately, efficiently and most importantly are resolved.
CLOSING DATE: 5th September 2025
How To Apply
Kindly send your CV's, certificates and contact phone numbers to Email: labadihrmanager@labadibeachhotelgh.com