Job Summary
The Front Desk Representative is the first point of contact to patients and visitors. This position is responsible for managing patient flow, ensuring smooth office operations, and delivering exceptional customer service aligned with our patient-centered care approach.
Key Responsibilities
- Welcome patients and assist them through the registration process.
- Manage all phone calls and assist with general inquiries regarding clinic services and any other concerns.
- Schedule and confirm patient appointments, ensuring the clinic’s calendar is well organized and efficient.
- Maintain up-to-date patient records and support documentation needs.
- Record all daily transactions and process billing information.
- Manage office supplies and handle inventory management.
- Handle a range of other administrative tasks.
- Collaborate with clinical and administrative staff to ensure seamless operations.
- Ensure a clean and organized front desk and waiting area as well as office equipment.
- Supervise housekeeping staff and ensure they perform their tasks efficiently.
Qualifications
- Bachelor’s Degree / HND
- 1-2 years working experience in customer service
- Proficiency in Microsoft Office Suite (Excel, word, etc.)
- Good interpersonal skills
- Strong verbal and written communication skills
Location: ACP-Kwabenya
How To Apply
Submit your CV to hrglobalmedrehab@gmail.com not later than 1st December 2025.
NB. Only shortlisted candidates will be contacted.