Station Managers - PETROSOL

ROLE: STATION MANAGER

JOB GRADE: OFFICER

JOB LEVEL: L4 N2

DEPARTMENT/DIVISION: MARKETING & STRATEGY

REPORTS TO: TERRITORY MANAGER (TM)

ESCALATING AUTHORITY: Escalate all complaints, grievances and issues to the HEAD, MARKETING &

STRATEGY (HMS)

DIRECT REPORTS: N/A

EXTERNAL & INTERNAL

RELATIONSHIPS:

External:

Dealers

Customers

Regulators (NPA, GSA, EPA)

Ghana Police Service

Community and Opinion Leaders

Other Service Providers

Internal:

All staff members within the territory and across the business

LOCATION: ASSIGNED STATION

TRAVEL: 

Mostly resident at the station, with occasional visits to towns/vicinities within the trade area.

JOB SUMMARY: 

The Station Manager shall be responsible for all operational activities at the station, including meeting sales targets for fuel and lubricants, delivering excellent customer service, safely managing product discharge, effectively handling stock to ensure profitability, maintaining accurate records, motivating the team, and responsibly managing credit sales.

The role will also involve responsibly managing the assets assigned to the station, which includes dispensers, generators, and other equipment. It is essential to adhere to Health, Safety, and Environment (HSE) guidelines as well as company policies. Additionally, the position requires maintaining accurate records of white products and lubricant stocks, as well as actively seeking to acquire new customers, among other responsibilities.

KEY PERFORMANCE AREAS: 

▪ Sales Volume (Fuels & Lubricants)

▪ Stock Gains/Loss

▪ Staff Performance

▪ Compliance Penalties

▪ Stock-Out

▪ Reports & Records

▪ Customer Retention

▪ Credit Limits & Days

▪ Asset Breakdown Frequency

▪ Profitability

JOB SPECIFICATION 

LEADERSHIP:

1. Shall lead by modelling the company’s values of Service, Empathy, Leadership, Professionalism, Integrity and Sustainability, and acting as an exemplary brand ambassador to inspire others and to live the values and hold them accountable if they are not.
2. Shall support the Territory Manager in providing effective leadership to` deliver on the territory’s volume, cost, profit, people and HSE targets

SALES & BUSINESS DEVELOPMENT:

1. ▪ Shall prospect in the trade area to acquire new customers, and retain them through good service delivery to achieve or exceed the given target.
2. ▪ Shall mine the CRM data to target high net worth as well as consistent clients to increase repeat business and open up new referral opportunities
3. ▪ Shall monitor competitor activities within the trade area and recommend actionable interventions to the TM/HMS on improving sales volumes.

STOCK MANAGEMENT AND ACCOUNTING:

1. Shall discharge white product following all approved laid-down operational procedures to avoid stock losses and rather, deliver gains.
2. Shall monitor levels and volumes of white products and lubricants stocks respectively to avoid the station running out of stock.
3. Shall account fully for products (fuel and lubes) delivered to the station, always and maintain all such relevant records for purposes of audit and regulatory compliance.
4. Shall note all under-deliveries by assigned BRV drivers and report the same to the Liaison Officer for such drivers to be surcharged.
5. Shall also engage in daily or weekly reconciliation with the AOs to ensure that

CASH & FINANCIAL MANAGEMENT:

▪ Shall ensure all attendants account fully for cash sales and all such

monies paid into the company’s authorized accounts.

▪ Shall report all deposited funds on accredited platforms for the

attention of relevant internal stakeholders

▪ Shall keep track and provide daily report on station expenses as

required by the Finance Department.

▪ Shall project monthly expenses and provide the Finance Department with

a budgeted estimate and afterwards, submit actual expense reports for

reconciliation and reimbursement.

▪ Shall oversee and streamline station operating expenses without

compromising quality and spotless station outlook to achieve the

profitability target.

ASSET MANAGEMENT:

▪ Shall ensure that all station assets – dispensers, generators, etc., are

properly taken care of and do not break down unnecessarily.

▪ Shall promptly report maintenance issues at the station to the Senior

Maintenance Officer (SMO) for expeditious resolution to reduce asset

downtime, further damages or losses to the company.

CREDIT ADMINISTRATION:

▪ Shall adhere fully to credit sales policies and terms administered to

clients, specifically credit days and limits as approved by

management.

TEAM DEVELOPMENT & MANAGEMENT:

▪ Shall organize weekly toolbox sessions for staff to educate, inform,

inspire and motivate attendants to achieve station’s sales targets and

keep record of minutes.

▪ Shall manage attendants’ performance by reviewing weekly

performance with attendants and taking corrective actions to

improve performance gaps, and same filed on their personnel

records.

▪ Shall recruit and train new attendants in consultation with the HR

Department and the Territory Manager.

▪ Shall recommend job-specific and relevant training and development

interventions for attendants through the HRBP, Retail to be factored into

Annual Training Plans.

OPERATIONS & HSSEQ:

▪ Shall ensure prompt daily shift changeover to maintain seamless

operations and delightful service at the forecourt.

▪ Shall maintain timely and accurate records of all operations at the station

for purposes of regulatory compliance and operational audits.

▪ Shall prepare and submit timely and accurate operational reports,

including but not limited to Station Monthly Reports, Ledger Reports,

People Reports.

▪ Complying with HSSEQ and NPA's regulatory policies and addressing any

issues at the station.

STAKEHOLDER MANAGEMENT:

▪ Shall maintain excellent and win-win relationships with all relevant

stakeholders

▪ Any other official responsibilities that may be assigned to you by your

superiors.

QUALIFICATION & EXPERIENCE

1. A Bachelor’s degree in Business Administration, Marketing, Accounting or any related field.
2. Must have completed mandatory national service
3. Prior experience as a service attendant is an advantage

KNOWLEDGE, SKILLS & BEHAVIOUR

KNOWLEDGE:

1. Excellent knowledge of station management SOPs
2. Good knowledge of basic accounting and bookkeeping
3. Good knowledge of basic marketing and sales
4. Good knowledge of products (Fuel and Lubricants)

SKILLS:

1. Strong leadership and supervisory skills to manage station staff effectively.
2. Computer literacy skills (MS Office Suite, especially Microsoft excel)
3. Good verbal and written communication skills
4. Ability to work as part of a team and handle changes in the work environment and operational requirements.
5. Strong analytical and critical thinking skills
6. Strong leadership and team management skills

BEHAVIOUR:

1. Must possess a friendly, positive and professional attitude in dealing with clients and co-workers
2. Must be a person of high integrity and exhibit a high sense of confidentiality
3. Must be a proactive and results-oriented person
4. Must be a very organized and detail-oriented person
5. Must be willing to go the extra mile, sometimes
6. Must be aligned with the PETROSOL’s values of Integrity, Empathy, Professionalism, Leadership, Service and Sustainability.

Kindly submit your updated CV and application letter to recruitment@petrosol.com.gh with the subject line, STATION MANAGER - (INTERESTED LOCATION). Only successful applicants

will be contacted 2 weeks after the deadline.