Front Desk Officer - Africa World Airlines Limited

 Qualifications, Experience & Skill

Competence (Knowledge/Skills/Abilities)

1. Strong customer service orientation with a professional, approachable, and disciplined demeanor
2. Ability to provide high-level administrative and coordination support to executive management, including diary management, meeting preparation, and confidential correspondence temporarily
3. Advanced Excel skills for attendance tracking, data analysis, and report generation.
4. Proficiency in multiple languages especially French is an added advantage.
5. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
6. Strong time management skills with the ability to manage complex and competing priorities.
7. High level of integrity, discretion, and confidentiality
8. Strong interpersonal and communication skills
9. Self-motivated, proactive, and able to work with minimal supervision
10. Detail-oriented and results-driven
11. Strong data collection, interpretation, and reporting capabilities 
12. Ability to identify trends, patterns, and operational risks from administrative, HR and front office data 

Qualification and Experience

1. Minimum of a First Degree in Hospitality Management, Business Administration, Human Resource Management or a related discipline from a recognized university
2. Minimum 2-5 years of progressive experience in front desk, administrative or HR support roles
3. Experience in data analysis, reporting records management and executive-level coordination.

Key Tasks

1. Front Desk & Office Coordination
2. Greet and welcome guests promptly, ensuring a professional and positive first impression
3. Receive, screen, and direct visitors, calls, and correspondence efficiently and discreetly
4. Provide accurate information in person, via phone, and email
5. Maintain a tidy, organized, and well-stocked reception area
6. Receive, sort, and distribute mail, parcels, and deliveries

Administrative & HR Support

1. Provide administrative support to HR and management to ensure smooth daily operations
2. Maintain accurate physical and electronic records in line with company standards
3. Draft professional HR correspondence, including introductory letters, warning letters, and internal communications
4. Support scheduling of interviews, trainings, appraisals, and HR meetings
5. Assist with onboarding documentation and employee records management
6. Maintain strict confidentiality of employee and company information

Executive Management Support 

Provide proactive administrative and coordination support to executive management, including managing calendars, preparing briefing notes, and assisting with meetings and follow-ups

Data, Reporting & Analytical Support

1. Generate daily, weekly, and monthly staff attendance reports
2. Track and analyse visitor traffic, front office activities, and operational metrics
3. Prepare administrative and HR-related reports to support decision-making
4. Identify trends, gaps, or anomalies in attendance and front office data and escalate appropriately.
5. Support internal and external audits by ensuring availability and accuracy of records

Security, Compliance & Process Improvement

1. Maintain office security by enforcing access control procedures, issuing visitor badges, and using visitor management systems
2. Ensure compliance with safety, security, and front office procedures
3. Identify opportunities to improve reception, administrative, and HR support processes
4. Support implementation of new tools, systems, or procedures as assigned

General Duties

1. Perform clerical receptionist duties including filing, photocopying, scanning, and transcription
2. Perform any other duties reasonably assigned by management in line with the role

SUBMIT APPLICATION HERE