Job Title: Customer Service Coordinator
Location: Kokomlemle - Head Office
Responsibilities
- Lead, coach, and supervise a team of customer service representatives, ensuring that all team members perform to meet service standards.
- Plan and allocate daily workloads, set performance targets, and conduct regular team meetings and training sessions.
- Ensure customers receive timely, professional, and accurate responses to all inquiries and concerns.
- Oversee the management of key customer accounts, ensuring clients receive personalized service and consistent follow-up.
- Collaborate with Operations and IT teams to ensure realtime updates on parcel movement, delivery exceptions, and route issues.
- Monitor the end-to-end customer experience from pickup to delivery, identifying points where communication or service can be improved
- Track and analyze service performance metrics including call response times, resolution times, and customer satisfaction ratings.
- Prepare weekly and monthly reports detailing performance trends, recurring issues, and improvement initiatives.
Qualifications and Experience
- Bachelor's Degree in Business Administration, Marketing, Communications, or Logistics Management.
- Minimum of 5 years' experience in customer service, with at least 2-3 years' experience in a leadership role (preferably in logistics, transport, or courier services).
- Age: 35+
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- High level of professionalism, empathy, and customer orientation.
- Ability to work under pressure and manage multiple priorities.
- Strong leadership, coaching, and team management skills.
- Analytical and report-writing skills.
Apply via:
careers@skynetexpressgh.com
Send your Cover Letter & CV
Note: Applicants should indicate Customer Service Coordinator in the subject of their e-mail.
-Female (Preferred)
Deadline: May 30, 2026.