Customer Success Associate - DLP

  

We’re Hiring: Customer Success Associate

📍 Tse Addo, Accra

📡 Industry: Telecommunications

We are looking for a proactive Customer Success Associate to ensure our customers have a seamless and positive experience with our products and services. This role is ideal for a detail-oriented and empathetic individual who is passionate about customer satisfaction, retention, and long-term relationship building.

Key Responsibilities:

1. Onboard new customers and guide them through product adoption
2. Serve as the primary point of contact for customer inquiries and support
3. Build and maintain strong, long-term client relationships
4. Monitor customer usage and proactively address potential issues
5. Resolve customer complaints efficiently and escalate where necessary
6. Track customer feedback and collaborate with internal teams to improve service delivery
7. Support retention efforts and identify opportunities for upselling or cross-selling

Requirements:

1. Minimum 2–3 years’ experience in customer success, customer service, or account management
2. Strong communication and interpersonal skills
3. Problem-solving mindset with high attention to detail
4. Ability to manage multiple clients and priorities effectively
5. Proficiency in CRM tools and Microsoft Office
6. Experience in telecommunications or tech is an advantage
7. Degree or diploma in Business, Communications, or a related field is a plus

📧 Send your CV to: careers@dlp.africa

🗓 Deadline: Friday, May 22nd, 2026

Only shortlisted candidates will be contacted.