Senior Operations Officer - Offin Security Services Limited

Job Description

Job Title: Senior Operations Officer

Report to: Head, Security Operations

Contract type: Full time

Location: Accra, Ghana

Deadline: 1st June, 2026

OVERVIEW

1. Oversee daily Security Officer deployment and shift management
2. Manage operational schedules and rosters
3. Coordinate Security Officers replacements for absences
4. Monitor Security Officers performance and conduct
5. Handle daily operational issues and escalations
6. Serve as primary contact for client operational matters
7. Conduct regular site visits and client check-ins
8. Ensure service delivery meets client requirements
9. Prepare and present operational reports to clients
10. Conduct regular site inspections and quality checks
11. Implement quality assurance procedures
12. Monitor Security Officers compliance with SOPs
13. Conduct client site risk assessments

REQUIREMENTS AND SKILLS

1. Bachelor's degree in Business Administration, Operations Management, Management or related field.
2. 2-4 years of experience in operations or administrative management.
3. Strong leadership and organizational skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and operational management software.
6. Ability to multitask and work under pressure.

Application mode

Send CVs and cover letters to: recruit@offinsecuritygh.com

with 'SENIOR OPERATIONS OFFICER'

as the subject of the mail.