Job Purpose
The Field Operations Officer is responsible for ensuring the effective management, compliance,
productivity, and growth of all outsourced workforce operations across client locations. The role
ensures adherence to regulatory requirements, client service standards, and company policies
while maintaining accurate employee documentation and workforce records.
The officer will drive operational excellence, identify process improvement opportunities, and
support client retention and satisfaction, and implement strategies to achieve organic growth
within existing client accounts. Additionally, the role is responsible for monitoring competitor
activities and recommending strategies that strengthen SBP Africa's market position and service
delivery.
Key Responsibilities
Operational Leadership & Workforce Management
Lead the achievement of departmental operational targets and implement strategies to
meet and exceed set objectives.
Manage outsourced workforce operations across all assigned client locations.
Ensure clients maintain optimal workforce capacity and operational efficiency.
Monitor employee attendance, productivity, discipline, and overall performance.
Conduct regular site visits to assess operational effectiveness and client satisfaction.
Ensure complete and accurate documentation of all existing and newly recruited
outsourced staff.
Client Relationship Management & Business Growth
Build and maintain strong relationships with clients to ensure service excellence and
contract retention.
Lead initiatives aimed at achieving a minimum of 20% organic growth in outsourced
staff numbers within existing client accounts every quarter.
Identify opportunities for additional service offerings and workforce expansion.
Lead and support client engagements that identify, design, and implement innovative
workforce solutions.
Process Improvement & Quality Assurance
Conduct periodic process gap analyses for client operations and internal processes.
Develop and implement corrective actions to address identified gaps.
Introduce and implement process improvement initiatives to enhance efficiency and
service quality.
Customize operational processes to meet client-specific requirements.
Develop scalable operational systems and best-practice processes.
Compliance, Risk & Audit Management
Monitor compliance with labor laws, industry regulations, company policies, and client
requirements.
Conduct regular operational audits and risk assessments.
Develop and implement compliance monitoring programs.
Ensure all outsourced staff records, statutory documentation, and employment files are
accurate and up to date.
Provide guidance and support to staff on compliance-related matters.
Training & Staff Development
Identify skills and competency gaps within the workforce.
Coordinate training and development programs to improve employee performance.
Conduct operational briefings and orientation programs for newly deployed employees.
Promote a culture of continuous improvement and professional development.
Competitor & Market Intelligence
Monitor competitor activities, market trends, and industry developments.
Conduct market research and provide recommendations on strategies to maintain
competitive advantage.
Submit weekly reports on competitor activities and emerging opportunities.
Performance Management & Reporting
Conduct regular operational review meetings with clients and internal teams.
Monitor service delivery performance and implement corrective actions where necessary.
Prepare weekly, monthly, and quarterly operational reports.
Analyze workforce and operational data to identify trends and improvement
opportunities.
Submit comprehensive performance and compliance reports to Management and the
CEO.
Financial & Resource Management
Support the preparation and management of departmental budgets.
Monitor operational expenditures and recommend cost-control measures.
Analyze operational variances and implement corrective actions to achieve financial
objectives.
Ensure efficient utilization of company resources.
General Responsibilities
Maintain professional and technical knowledge through continuous learning and industry
engagement.
Manage conflict resolution, stakeholder engagement, negotiations, and decision-making
processes effectively.
Perform any other duties assigned by Management.
Qualifications & Experience
Bachelor's Degree in Human Resource Management, Business Administration,
Operations Management, or a related field.
Minimum of 3 years' experience in operations, outsourcing, workforce management,
compliance, or HR management.
Experience in labor outsourcing, recruitment, or workforce management is highly
desirable.
Skills & Competencies
Strong operational and workforce management skills.
Knowledge of labor laws, compliance requirements, and industry regulations.
Excellent documentation and records management skills.
Strong analytical and problem-solving abilities.
Excellent communication, negotiation, and interpersonal skills.
Strong leadership and team management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Ability to prepare detailed reports and presentations.
Strong organizational and planning skills.
Results-oriented and target-driven.
Must possess a valid driver's license and be willing to travel extensively.
Ability to work under pressure and manage multiple client locations simultaneously.
Experience within the outsourcing, recruitment, or HR services industry will be an added
advantage.
How to Apply:
Interested candidates should submit their CV via email to recruitment@sbpafrica.group or send their
application via WhatsApp to 0547125675.