Customer Service Representative - Ilotbet

 WE ARE HIRING!

Customer Service Representative

Are you passionate about helping people and providing exceptional customer experiences? We are looking for a proactive, friendly, and customer-focused Customer Service Representative to join our growing team.

Key Responsibilities

1. Respond promptly to customer inquiries via phone, WhatsApp, email, and social media.
2. Resolve customer complaints professionally and escalate complex issues when necessary.
3. Assist customers with account-related issues, deposits, withdrawals, and general platform navigation.
4. Maintain accurate records of customer interactions and resolutions.
5. Follow up on unresolved issues to ensure customer satisfaction.
6. Provide customers with accurate information about company products, services, and promotions.
7. Work closely with other departments to resolve customer concerns efficiently.
8. Meet customer service performance targets and maintain high service standards.

Requirements

1. HND or Bachelor's degree in any relevant field.
2. Minimum of one (1) year of customer service experience (experience in the betting or fintech industry is an advantage).
3. Excellent verbal and written communication skills.
4. Strong problem-solving and interpersonal skills.
5. Good computer skills and familiarity with Microsoft Office.
6. Ability to work under pressure and handle multiple customer requests.
7. Positive attitude, patience, and attention to detail.
8. Willingness to work shifts, weekends, and public holidays when required.

What We Offer

1. Competitive salary.
2. Opportunities for career growth and development.
3. Supportive and collaborative work environment.
4. Training and continuous learning opportunities.

How to Apply

Interested candidates should send their CV to hr-gh@ilotbet.com with the subject line:

Customer Service Representative Application

Application Deadline: [11th August 2026]