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Customer Relations Associate - PREBBiE Properties

September 30, 2025

 


Job Title: Customer Relations Associate

Job Category: Level II - Technical/ Professional

Subsidiary Company: PREBBiE Properties

Job Location: Dansoman, Accra (On-site)

Job ID: PP/10/2025/S005

Job Posted: September 29, 2025

Application Due Date: October 08, 2025

Monthly Wage: GH₵ 3,615.21


Job Summary

The Customer Relations Officer will serve as the first point of contact for clients, visitors, and stakeholders, ensuring a professional, welcoming, and efficient front desk experience. The role is responsible for addressing and resolving customer enquiries and concerns promptly, maintaining accurate client records, and supporting internal teams with administrative coordination. The job holder will work to strengthen customer satisfaction, foster positive relationships, and support initiatives that enhance the overall client experience across the Group.


Key Responsibilities

  1. Serve as the first point of contact at the front desk, welcoming visitors, clients, and partners with professionalism and warmth.
  2. Manage all incoming calls, emails, and enquiries, routing them appropriately to respective offices.
  3. Maintain positive and professional relationships with clients and stakeholders by providing timely support and information.
  4. Resolve client concerns and complaints courteously and efficiently, escalating matters when necessary.
  5. Keep clients informed about relevant company updates, services, or programmes that enhance their experience.
  6. Coordinate with managers and internal teams to ensure smooth communication flow and service delivery.
  7. Understand client needs and address them promptly to ensure satisfaction and retention.
  8. Maintain accurate visitor logs, appointment schedules, and correspondence records.
  9. Support with administrative and finance-related tasks as assigned by the supervisor or senior managers
  10. .Prepare and update client-related reports and maintain organised records for reference.
  11. Manage front desk operations to uphold a professional image and seamless client experience.
  12. Schedule regular courtesy follow-ups with clients to ensure satisfaction with services provided.
  13. Act as the liaison between clients and internal units to address inquiries and service requests.
  14. Assist with the coordination of events, meetings, and client-facing activities as required.
  15. Perform other administrative tasks as required by the Line Manager or GCEO.


Key Performance Indicators

Call & Inquiry Response Time

  • Target: 90% of calls/emails responded to within 5 minutes during working hours
  • Metric: Average time taken to respond to incoming enquiries


Visitor Reception Efficiency

  • Target: 90%
  • Metric: Percentage of visitors rating front desk reception as professional and welcoming.


Client Data & Record Accuracy

  • Target: 90%
  • Metric: Accuracy of logs, schedules, reports, and correspondence records.


Complaint Resolution Rate

  • 85%
  • Percentage of client concerns/complaints resolved without escalation.


Administrative Task Completion

  • Target: 95%
  • Metric: Percentage of assigned admin/finance tasks completed within agreed timelines.


Internal Coordination Effectiveness

  • Target: 90%
  • Metric: Feedback score on quality of communication and support provided to internal teams.


Incident Resolution Rate

  • Target: 90%
  • Metric: Percentage of events set up and cleaned up within the required timeframe.


Front Desk Professionalism

  • Target: 100%
  • Metric: Compliance with front desk protocols (dress code, communication standards, confidentiality).


Client Follow-Up Timeliness

  • Target: 90% of scheduled follow-ups conducted on time
  • Metric: Percentage of courtesy calls/emails completed as planned.


Event & Meeting Support

  • 100% readiness
  • Percentage of events/meetings with front desk support delivered without delay or issue.


Compliance Rate

  • Target: 100%
  • Metric: Percentage of compliance with safety protocols, regulatory requirements, and company policies.


Other Conditions of Assessment

All talents are expected to demonstrate adherence to PREBBiE Properties’s core values, code of conduct, and the Group’s policies. This includes maintaining confidentiality, respecting intellectual property, and upholding professional standards. Talents will be evaluated on their teamwork and collaboration, communication skills, adaptability to change, and willingness to learn and develop new skills.


Additionally, talents are expected to comply with all applicable laws, regulations, and best practices, and to report any potential conflicts of interest or ethical concerns. Talents will also be assessed on their attendance, punctuality, and overall commitment to the company's goals and objectives.


Furthermore, talents are expected to maintain a safe and healthy work environment, report any incidents or hazards, and participate in training and development programs as required. Overall, talents will be evaluated on their ability to contribute to a positive and productive work environment, and to embody the values and principles of PREBBiE Properties and the Group Culture.


Minimum Requirements

  • A minimum qualification of a HND or Bachelors in Administration, Marketing, Communications, or a related field.
  • One to three (1–3) years of proven experience in customer service, sales support, or client relations.
  • Demonstrated proficiency using Google Drive Suite (Docs, Sheets and Slides)
  • National Service Personnel are encouraged to apply.


Key Competencies

  • Excellent communication skills
  • Great interpersonal skills
  • Strong attention to detail
  • Ability to balance the needs of customers with the best interests of the company
  • High standard of ethics in responding to and analyzing customer complaints
  • High sense of Integrity and Confidentiality


Conditions of Service

PREBBiE Properties shall be responsible for the provision of material requirements to facilitate the work of the Customer Relations Associate. The job holder shall be assessed based on the KPIs. Other conditions of service can be found in the Talent Handbook.


At PREBBiE Group, we are committed to Diversity, Equity & Inclusion. United by our strong Group values and the LEARN culture, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #BetterTogether #ExcellingTogether


What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive team environment.
  • Professional development and growth opportunities.


All applications submitted via email at cra@grouperp-prebbie.odoo.com should indicate the Job ID and Job Title in the subject of the email. No application will be considered after the closing date. Applicants are advised to attach a recent CV/Resume in a PDF version to their email. Only shortlisted applicants will be contacted.

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Finance Manager - Amplify Resourcing Limited

September 30, 2025


✓Job Description: Finance Manager


✓ Location: Tema Free Zones


✓ About the Company

We are a garments

 manufacturing company specializing in bulk production of uniforms for schools, agencies, and organizations. The company is entering a restructuring and growth phase and seeks a hands-on Financial Manager to establish robust financial systems, drive cost efficiency, and support business recovery and profitability.


✓ Role Overview

The Financial Manager will oversee all financial operations of the company, including budgeting, forecasting, reporting, cost control, and compliance. This role requires a practical, solutions-oriented professional with the ability to set up systems from scratch, enforce financial discipline, and provide insights that improve decision-making and profitability.


✓ Key Responsibilities

- Financial Planning & Control

- Develop and implement financial strategies, budgets, and forecasts.

- Establish strong financial controls, policies, and reporting structures.

- Monitor cash flow, working capital, and financial risks.


✓Accounting & Reporting

- Oversee daily accounting and bookkeeping activities.

- Prepare monthly, quarterly, and annual financial reports for management and the board.

- Ensure compliance with statutory and tax regulations.


✓ Cost & Business Management

- Track production costs, analyze variances, and recommend cost-saving measures.

- Support procurement and supply chain teams with cost control and vendor management.

- Evaluate investment opportunities and provide financial insights to guide decisions 


✓ Audit & Compliance

- Ensure accurate record-keeping and audit readiness.

- Maintain compliance with tax, labor, and business regulations.

- Liaise with auditors, banks, and regulatory bodies.


✓ Qualifications & Experience

- Bachelor’s degree in Accounting, Finance, or related field (professional certification such as ACCA, CA, or CIMA is a strong advantage).

- Minimum 5 years’ experience in financial management, ideally in manufacturing or FMCG.

- Proven track record of setting up or improving financial systems and controls.

- Strong understanding of cost accounting and business profitability.

- Proficiency in accounting software and Microsoft Excel.


✓ Key Competencies

- Hands-on, detail-oriented, and proactive.

- Strong analytical and problem-solving skills.

- Ability to enforce discipline while collaborating across teams.

- Excellent communication and stakeholder management skills.

- High integrity, professionalism, and financial prudence.


✓ Job Type: Full Time


📍How to Apply

Interested candidates should send their CVs to hr@amplifyresourcing.com


📍Subject line: Finance Manager Role


📍NB: Only shortlisted applicants will be contacted


Apply Here

Administrative Assistant - Hammond Consult

September 30, 2025


Job Title
: Administrative Assistant


Location: Accra (Applicants residing in Adenta, East Legon, and surrounding areas are encouraged to apply)


Position Summary:

We are seeking a highly competent and motivated Administrative Assistant to provide comprehensive administrative and clerical support to the organization. The role requires an individual with excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a professional and confidential manner.


Key Responsibilities:

  1. Manage all incoming and outgoing correspondence, including telephone calls, emails, and official documentation.
  2. Maintain accurate filing systems and ensure proper record management (both electronic and hard copy).
  3. Coordinate meetings, appointments, and travel arrangements, including preparation of required documentation.
  4. Assist in the drafting, formatting, and preparation of reports, presentations, and internal communications.
  5. Provide administrative support to management and staff as required to facilitate efficient office operations.
  6. Monitor and manage office supplies, ensuring timely requisition and availability.


Qualifications and Experience:

  1. Minimum of a degree in Business Administration, Secretarial Studies, or a related discipline.
  2. At least 2 years of proven experience in an administrative or similar role.
  3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  4. Strong written and verbal communication skills.
  5. Demonstrated ability to maintain confidentiality, exercise discretion, and exhibit professionalism at all times.
  6. Ability to work independently, manage competing priorities, and deliver results within deadlines.


Additional Consideration:

Preference will be given to applicants residing in Adenta, East Legon, and nearby environs for ease of commute.


Application Process:

Interested candidates should submit their application, including a detailed CV and cover letter, to people@hammondconsultgh.com with the subject line: “Application for Administrative Assistant”.


Application Deadline: October 15, 2025.

Apply Here

Business Operations Manager - AGE N CEE Travels

September 29, 2025

 


Company Description

AGE N CEE TRAVELS is redefining the travel and tour industry in Ghana. We combine technology, strong partnerships, and customer-focused service to deliver exceptional travel experiences.


We’re looking for an experienced Business Operations Manager to lead our operations, oversee daily service delivery, manage finances and marketing, and drive the successful launch and growth of our platform.


Role Description

This is a full-time on-site role for a Business Operations Manager. The Business Operations Manager will oversee the company's daily operations, ensuring optimal efficiency and productivity, managing various projects, and handling financial tasks. The role includes implementing operational policies, analyzing business metrics, and providing strategic recommendations to improve overall business performance.


Key Responsibilities

  1. Lead and coordinate cross-functional teams while overseeing day-to-day operations to ensure seamless service delivery.
  2. Recruit, train, and mentor operations and customer service staff, fostering a positive, high-performance culture and motivating teams to reach targets.
  3. Prepare and manage budgets, monitor expenses and revenues, and refine operational strategies to meet financial goals.
  4. Build and nurture strong client relationships to boost loyalty and repeat business.
  5. Design and execute marketing strategies to attract new clients and retain existing ones, including partnerships with transport operators and local businesses.
  6. Manage the agency’s brand presence across social media, digital, and offline channels.
  7. Set and track short- and long-term growth goals, monitor KPIs, and adjust strategies to uncover new business opportunities, partnerships, and service innovations.
  8. Ensure full compliance with travel and data-protection regulations, manage contracts and negotiations with partners, and proactively monitor and mitigate operational risks.


Qualifications

Bachelor’s degree in Business, Operations, or related field.

5+ years in operations, business management, or hospitality.

Proven track record launching or scaling a service/product in Ghana or similar markets.

Strong financial acumen with experience in budgeting, reporting, and sales analysis.

Excellent leadership, stakeholder management, and communication skills.

Understanding of Ghana’s travel/transport ecosystem, consumer behaviour, and regulatory environment.


How to Apply

Send your CV and cover letter to benedicta@agenceetravels.com.


Application deadline: 31/10/2025

Apply Here

Business Development Officer - Lean Icon Technology & Training Ltd.

September 29, 2025


Business Development Officer


Lean Icon Technology and Training is seeking an experienced Business Development Officer to drive growth in our training, consultancy, and software development services.


📍 Location: Accra, Kotobabi GA-023-2626


Key Responsibilities:

 • Identify and secure new business opportunities

 • Develop strategies to increase subscriptions, consultancy, and contracts

 • Build lasting relationships with clients and partners

 • Represent LITT at professional events and conferences

 • Analyze market trends and track performance


Qualifications:

 • Bachelor’s degree in Business, Marketing, ICT, or related field (Master’s preferred)

 • 3+ years’ relevant experience in business development, sales, or client engagement

 • Excellent communication, networking, and negotiation skills

 • Proven ability to meet sales targets

 • Professional, confident, and results-oriented


Why Join LITT?

🌍 A forward-thinking organization shaping the future of training and technology

📈 Competitive salary + performance-based incentives

🎓 Professional growth opportunities

🤝 Collaborative workplace culture


📩 Apply by sending your CV and cover letter to hr@leanicontechnology.com with the subject line: Application – Business Development Officer


📅 Deadline: October 31, 2025

Apply Here

Digital Marketing Manager - Daddy Ash Limited

September 29, 2025

 



Company Description

 

Daddy Ash Limited is a trusted distributor, wholesaler, and retailer of cosmetics, beauty, personal care, and household products with key locations across Ghana, including Accra, Kumasi, and Takoradi. We connect both emerging and established brands with consumers, retailers, and resellers through reliable, scalable supply chain solutions. Our commitment to integrity and innovation has built our reputation in product accessibility and market reach. Our dedicated workforce and effective systems ensure we deliver products that enhance daily living.

 Role Description

 

This is a full-time on-site role for a Digital Marketing Manager located in Accra. The Digital Marketing Manager will be responsible for developing and executing digital marketing strategies, managing social media marketing campaigns, overseeing lead generation efforts, and utilizing web analytics to monitor and improve performance. The role involves collaborating with various departments to ensure marketing goals are met and identifying new opportunities for brand growth and engagement.

 Qualifications

 

  1. Proficiency in Digital Marketing, Lead Generation, and Marketing
  2. Experience with Social Media Marketing and Web Analytics
  3. Strong understanding of online marketing tools and best practices
  4. Excellent communication and project management skills
  5. Ability to work collaboratively with cross-functional teams
  6. Experience in the beauty and personal care industry is a plus
  7. Bachelor's degree in Marketing, Business Administration, or a related field








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Human Resources Administrative Officer - Prosupport Services Company Limited

September 29, 2025


We are looking for an HR Administrator/Officer with 3+ years of experience to join our team. The HR Administrator will be responsible for supporting all human resource functions and ensuring the smooth operation of HR activities. This role involves administrative tasks, assisting with recruitment, onboarding, employee relations, and compliance, as well as maintaining accurate employee records and documentation


Salary: GHS 4,000-5,000 (gross) for this position. 

 

Start Date: November 1, 2025 

 

Core Responsibilities:

  1. HR administration: contracts/letters, personnel files, leave management, policy implementation & compliance
  2. Recruitment coordination: job postings, interview scheduling, reference checks, onboarding paperwork & orientation
  3. Payroll support: basic inputs prep, coordination with Finance (accuracy & confidentiality)
  4. Benefits & statutory compliance: SSNIT, PAYE, health insurance, renewals, basic reporting
  5. HRIS & records: maintain accurate employee data, trackers, and weekly/monthly HR reports
  6. Employee relations admin: log issues, draft memos, schedule reviews, document outcomes
  7. Office HR ops: maintain org charts, training calendars, attendance, and basic HR communications

 

Candidate Profile:

  1. 3+ years in a hands-on HR admin/coordinator role (SME/operations/logistics background is a plus)
  2. Strong working knowledge of Ghana labour practices and standard HR documentation
  3. Excellent organization & follow-through; high ownership and confidentiality
  4. Strong written/verbal communication
  5. Engaging personality, someone who is warm, approachable, and people-oriented, and who will play an active role in building a positive culture and ensuring team morale stays high
  6. Comfortable giving honest, constructive feedback to management – someone confident enough to speak up when issues arise, raise concerns tactfully, and act as a bridge between staff and leadership
  7. Must live within an hour of our office in Tema Comm 2 and be able to reliably commute to the office daily (this is an on-site role)
  8. Stable work history (no short unexplained stints)



Send cv: info@prosupportservicesgh.com






Apply Here

Customer Service Representative

September 29, 2025

 


CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES

  1. Respond to calls, messages & emails about orders and deliveries.
  2. Keep customers informed about their package status and any updates.
  3. Handle complaints and delays quickly, professionally, and with care.
  4. Assist with orders - help place, modify, or explain delivery options.
  5. Coordinate with dispatch & warehouse teams to ensure smooth deliveries.
  6. Use digital tools to log issues and follow up with customers until resolved
  7. must be tech-savvy and comfortable working with basic systems.
REQUIREMENTS
  1. A recent graduate 
  2. Bachelors degree in communication, Administration or related field 
  3. 1-2 years of relevant work experience in related field
  4. Excellent customer service orientation 
  5. Very good Interpersonal skills

Salary: Ghc1,300

Send CV & Application Letters to: SUBMNIT APPLICATION








Apply Here

Project Manager - MiningPro

September 28, 2025

 


Project Manager - MiningPro


MiningPro is an engineering and construction services provider in Ghana and West Africa with specialties in metallurgy, studies, engineering, construction and projects. 

MiningPro is seeking qualified and experienced personnel to be part of our dedicated team as a Project Manager. The role is responsible for leading, coordinating and managing projects from initiation to close-out, ensuring that the projects are efficiently and effectively managed, resulting in successful completion to the satisfaction of the Client. The selected candidate will work closely with the Project Director and independently with minimal supervision.


Industry Experience and Knowledge

1. Strong focus on site Safety, Health and Environment (SHE) with strict adherence to policies and procedures.

2. Project studies, engineering, and construction execution.

3. Practical expertise in mineral processing, mining operations, and engineering design.


Key Tasks and Responsibilities

 The successful candidate will:

1. Ensure standards and quality are maintained across all projects.

2. Manage project phases, pre-feasibility, feasibility, design, and construction on time and to quality.

3. Provide plans and documentation to track deliverables and milestones.

4. Engage teams to align with project strategy and requirements.

5. Manage schedules, costs, forecasts, and monthly reporting.

6. Develop technical reports (design, feasibility, etc.) and project documentation (scope, standards, methodology, budget, schedules) for implementation and tendering.

7. Lead project, engineering, and construction teams, defining work, ensuring deadlines, and articulating objectives.

8. Identify and mitigate project and technical risks to secure successful outcomes.


Key Competencies

Deliver against key performance indicators.

Strong organizational skills, results-driven, with ability to meet strict deadlines.


Minimum Requirements

1. Degree in Metallurgical, Mechanical, Civil, Electrical Engineering, or Construction Tech & Management.

2. Professional Engineer registration or Project Management certification.

3. 10+ years’ experience in mining or EPCM design and construction environments.

4. 5+ years managing mining/infrastructure projects from initiation to close-out.

5. Proven record in delivering medium- to large-scale projects.


Interested Candidates must send their CVs to info@mppegh.com










Apply Here

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