We’re seeking a proactive Deputy HR Manager to manage HR operations in our Ghana office and provide remote HR support to our sister company.
The role involves managing recruitment, time management, onboarding, performance management, administrative task, employee relations and compliance while supervising the customer service team to ensure excellent service delivery and customer satisfaction.
Key Responsibilities:
• Support implementation of HR strategies, policies, and procedures across both entities.
• Coordinate end-to-end recruitment, onboarding, and exit processes.
• Maintain accurate employee records and ensure compliance with Ghanaian labor laws.
• Manage staff welfare, performance appraisals, and disciplinary procedures.
• Provide remote HR support to the sister company, ensuring consistency in HR standards and communication.
• Supervise the customer service team, ensuring service targets, quality control, and customer satisfaction.
• Prepare HR and customer service reports for management decision-making.
• Foster a positive and professional work culture through engagement initiatives and team development.
Requirements:
• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• Minimum of 3–5 years of progressive HR experience, with exposure to remote or multi-location management.
• Strong knowledge of Ghana Labor Law, US Labor law and HR best practices.
• Proven leadership or supervisory experience in customer service.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in HR software and Microsoft Office tools.
• Professional HR certification (PHRI, IHRMP, SHRM, or CIPD) is an added advantage.
Location:Accra, Ghana (with remote support for a sister company)
Kindly send cvs to dephr.5starpackaginglimited@gmail.com