VACANCY: CUSTOMER SERVICE OFFICER
Location: Achimota
We are seeking a proactive and customer-focused individual to join our organization in the renewable energy/clean cooking sector as a Customer Service Representative. If you have a passion for providing excellent service and resolving issues efficiently, we invite you to help us enhance customer satisfaction and loyalty.
About the Role
As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your goal is to ensure every customer interaction is positive, professional, and results in a resolution that exceeds expectations.
Key Responsibilities:
- Respond promptly to customer inquiries across multiple channels (phone, email, chat, in-person).
- Manage and resolve complaints effectively, maintaining a calm and professional demeanor.
- Provide detailed and accurate information about products and services.
- Maintain accurate records of all customer interactions and transactions using CRM systems.
- Collaborate with sales, operations, and technical teams to ensure seamless customer experiences.
- Meet or exceed key performance targets (e.g., response time, satisfaction rating).
- Share feedback on client engagements to continuously improve service delivery.
Qualifications & Skills
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service or related role.
- Strong communication and interpersonal skills.
- Ability to handle difficult situations calmly and professionally.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite and CRM systems.
- Multitasking and time-management skills.
- Positive attitude and a strong work ethic.