RESERVATIONS & TICKETING OFFICER
JOB OPENING
Posting Title: RESERVATIONS & TICKETING OFFICER
Department/Office: AbtonCrafters – Travel Operations / Reservations Unit
Duty Station: Hybrid – Remote and On-site (AbtonCrafters HQ – 8th Fl, One Airport Square, Airport City, Accra, GH)
Contract Type: Full-Time, 9-Month Probation Leading to Fixed-Term
Deadline: Feb 28, 2026
Organizational Setting and Reporting
The Reservations & Ticketing Officer is part of the Reservations Unit within the Travel Operations Directorate and reports to the Operations Manager.
Company Description
AbtonCrafters is a leading African travel solutions company delivering corporate, government, and leisure travel experiences across multiple destinations. We are expanding rapidly and building a high-performance team driven by excellence, accountability, results, and innovation.
Role Description
The role involves issuing flight tickets, managing reservations, booking hotels and ground services, and ensuring accuracy and timeliness in all bookings. The individual must be highly detail-oriented and responsive.
Key Responsibilities
• Issue flight tickets, reissues, date changes, and other amendments.
• Reserve and confirm hotels, transfers, tours, and add-on services.
• Provide accurate and competitive fare quotations.
• Maintain daily booking logs and support reconciliation with Accounts.
• Coordinate with Sales and Operations to ensure correct itineraries.
• Prevent errors leading to ADMs and other penalties.
Competencies
• Strong attention to detail and accuracy.
• Good numerical and analytical skills.
• Excellent time management and responsiveness.
• Familiarity with reservation systems (GDS) is a plus.
Education & Experience
• HND/Bachelor’s degree an advantage.
• Prior experience in ticketing/reservations or airline/travel agency is preferred.
Performance Targets
• GHS 80,000 minimum monthly ticketing/booking volume.
• Booking accuracy rate of at least 98%.
• Minimum 30 completed bookings (combined flights and hotels)
Salary
• GHS 2,500/month (Possible increase after probation)
How to Apply
Send CV + Cover Letter to:
careers@abtoncrafters.com
Subject: Reservations & Ticketing Officer Application