OPERATIONS MANAGER
JOB OPENING
Posting Title: OPERATIONS MANAGER
Department/Office: AbtonCrafters – Travel Operations Directorate
Duty Station: Hybrid – Remote and On-site (AbtonCrafters HQ – 8th Fl, One Airport Square, Airport City, Accra, GH)
Contract Type: Full-Time, 9-Month Probation Leading to Fixed-Term
Organizational Setting and Reporting
The Operations Manager is located within the Travel Operations Directorate and reports directly to the CEO. The role oversees planning, coordination, and flawless execution of all group trips, corporate delegations, and operational activities.
Company Description
AbtonCrafters is a leading African travel solutions company delivering corporate, government, and leisure travel experiences across multiple destinations. We are expanding rapidly and building a high-performance team driven by excellence, accountability, results, and innovation.
Role Description
The Operations Manager is responsible for end-to-end operational delivery. This includes vendor coordination, ground logistics, airport operations, risk management, and customer experience. The individual will ensure that all trips are executed efficiently, safely, within budget, and to the highest service standards.
Key Responsibilities
• Plan and coordinate all group and corporate trips from briefing to return.
• Liaise with airlines, hotels, transport providers, and tour operators.
• Oversee pre-departure briefings, travel documentation, and checklists.
• Supervise airport operations (departures and arrivals) for groups.
• Implement risk management and contingency plans.
• Monitor service quality and quickly resolve issues or complaints.
• Prepare post-trip reports and recommendations.
• Work closely with Sales, Reservations, Visa, and Marketing to ensure alignment.
Competencies
• Strong organisational and project management skills.
• Ability to manage pressure and multi-destination operations.
• Excellent problem-solving and decision-making ability.
• Strong communication and people management skills.
• High sense of responsibility, reliability, and attention to detail.
Education & Experience
• Bachelor’s degree (Tourism, Business Management, Operations, or related field).
• 4+ years’ experience in travel operations, events, project management, or logistics.
• Experience handling group or corporate travel is a strong advantage.
Performance Targets
• Zero major operational failures per trip.
• Maintain operational cost of minimum 5% savings
• At least 10% cost savings through vendor negotiations annually.
• Average customer satisfaction score of 4.5/5 or higher.
• Timely delivery of all trips scheduled for the month.
• Contribute to overall revenue by ensuring 100% successful execution of all trips booked monthly.
Salary
• GHS 4,000/month (Possible increase after probation period based on performance)
• Performance-based bonuses tied to successful task and trip executions.
How to Apply
Send CV + Cover Letter to:
careers@abtoncrafters.com
Subject: Operations Manager Application