Sales Administrative Officer - Nutrifoods Ghana Limited

 

We're Hiring Sales Administrative Officer

LOCATION : Tema-Greater Accra Region

Job Type: Permanent

Position will remain open till filled

(WOMEN ARE ENCOURAGED TO APPLY)

Duties/Responsibilities

1. Order Management: Process sales orders, verify pricing and availability, coordinate order confirmations, and follow up on delivery schedules.
2. Customer Support: Respond to customer inquiries via phone, email, and chat; resolve routine issues; escalate complex cases to sales or technical teams.
3. Sales Administration: Prepare quotes, invoices, contracts, and sales reports; maintain accurate records in CRM and shared drives.
4. SAP Maintenance: Enter and update customer data, track leads and opportunities, log interactions, and generate SAP- based reports for the sales team.
5. Coordination: Liaise with logistics, finance, and product teams to ensure timely fulfillment and accurate billing.
6. Performance Tracking: Monitor order status, returns, and customer satisfaction metrics; support sales forecasting and pipeline hygiene.
7. Process Improvement: Identify recurring issues and propose improvements to workflows, templates, and customer communications.
8. Compliance: Ensure documentation and processes comply with company policies and regulatory requirements.

Skills/Experience

1. Education: Bachelor's degree or equivalent in Business Administration, Sales, Marketing, or
2. related field; or relevant vocational qualification.
3. Experience: 2+ years in sales support, customer service, or administrative roles; experience with B2B sales is an advantage.
4. Technical Skills: Familiar with SAP systems, MS Office (Excel, Word, Outlook)

Core Competencies

1. Communication: Clear, professional verbal and written communication. Customer Focus: Empathetic, solution-oriented approach to customer needs.
2. Organization: Strong attention to detail and ability to manage multiple tasks and deadlines.
3. Problem Solving: Able to diagnose issues quickly and coordinate effective resolutions.
4. Teamwork: Collaborative mindset; comfortable working across departments.
5. Numeracy: Comfortable handling pricing, discounts, and basic sales calculations.
6. Adaptability: Able to work in a fast-paced, changing environment.

Sparked your interest?

Email your CV to:

Use job title as the subject

ghanapfb.career@olamnet.com