GHANA UNION ASSURANCE LTD (GUA), A LEADING NON- LIFE INSURANCE COMPANY, INVITES APPLICATIONS FROM EXPERIENCED PROFESSIONALS FOR THE ROLE OF HEAD OF CUSTOMER SERVICE.
Job Responsibilities:
- Lead and implement customer service strategies aligned with the Company's growth objectives.
- Oversee customer engagement across all channels, ensuring prompt and professional response to enquiries and complaints.
- Monitor service quality, turnaround times, and customer satisfaction metrics.
- Collaborate with Underwriting, Claims, Marketing, IT, and Branch teams to ensure seamless service delivery.
- Ensure compliance with regulatory standards and internal policies on customer management.
- Analyse feedback and service data to drive innovation and service improvement.
- Lead, coach, and develop the Customer Service team to maintain high performance standards.
Requirements:
Minimum bachelor's degree in business administration, Marketing, Communication, or a related field.
Master's Degree or customer experience certification will be an advantage.
Minimum of 7-10 years' relevant experience, with at least 3 years in a leadership role.
Excellent leadership, communication, and problem-solving skills.
APPLY NOW
Email: eunice.akornor@ghanaunionassurance.com
APPLICATION DEADLINE: 15 JUNE 2026