Office Administrator & Receptionist - African Aspirations

Office Administrator & Receptionist

Role Overview

The Office Administrator & Receptionist serves as the first point of contact for visitors, clients, and stakeholders while supporting the smooth day-to-day operation of the office. This role is responsible for managing front desk activities, coordinating meetings, maintaining office administration, supporting office logistics, and ensuring a professional and organized working environment.

Key Responsibilities

Reception & Client Management

1. Welcome and assist visitors, clients, and guests in a professional manner.
2. Manage incoming calls, emails, and general inquiries.
3. Maintain a clean, organized, and professional reception area.
4. Coordinate visitor access, meeting room readiness, and incoming correspondence.

Office Administration & Coordination

1. Provide administrative support to management and staff.
2. Schedule meetings, appointments, and conference calls.
3. Prepare meeting invitations and coordinate meeting logistics.
4. Maintain physical and electronic filing systems, office records, and administrative documents.
5. Support internal communication and general office coordination.

Office Logistics & Facilities Support

1. Monitor and replenish office supplies and stationery.
2. Coordinate office purchases, deliveries, and courier services.
3. Liaise with vendors, maintenance personnel, and service providers.
4. Support office events, staff activities, and onboarding logistics.
5. Ensure office facilities remain organized, functional, and professional.

Qualifications & Skills

1. Bachelor's Degree, HND, Diploma, or equivalent qualification in Business Administration, Management, Communications, or a related field.
2. 2+ years of experience in administration, office management, reception, or customer service.
3. Strong organizational, communication, and multitasking skills.
4. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams).
5. Professional appearance, strong attention to detail, and customer-service orientation.

Key Performance Indicators (KPIs)

1. Professional management of reception and visitor experience.
2. Timely response to calls, emails, and inquiries.
3. Accuracy and organization of office records and documentation.
4. Effective coordination of meetings, office logistics, and administrative activities.
5. Reliability and professionalism in supporting office operations.

Work Structure & Location

. Full-time role - Office-based position located in Accra, Ghana.

info@africanaspirations.com

africanaspirations.com