CRM Business & Payment Analyst/Officer - XpressGas Limited

Role: CRM Business & Payment Analyst/Officer

Reports to: General Manager and Finance Manager

Job Status: Full Time

Experience level: Middle Management

Location: Ghana (Accra & Kumasi)

About the position

The CRM Business & Payment Analyst/Officer is a critical role responsible for ensuring smooth CRM operations and accurate payment processing. Key functions include handling reconciliation and payment-related transactions on platforms like Zigloi and Mobile Money Portals, monitoring real-time transaction flows, and tracking customer and cylinder movement using tools such as TrackAbout, System Intelligence System (SIS), Zigloi, and Factura. The role involves collecting, manipulating, and interpreting data to create dashboards, forecast models, and KPI reports, while also acting as a liaison between departments (e.g., Finance, IT, and Sales) to achieve operational goals.

Key Responsibilities

1. Handle reconciliation / payment-related transactions on Zigloi, Mobile Money portals to ensure accurate ledgering of funds and address support enquiries from JIT, Territories and the Regions.
2. Making sure that all CRM operations run smoothly and align with quality standards.
3. Monitoring real-time payment/transaction flows, payment/transaction processing activity, highlighting trends or possible issues
4. Monitor the performance of customers (JIT/SCHEDULE), cylinder turnovers, and movement; respond to alerts of non-scanning and defacing; investigate the cause; and communicate your findings to Finance and Accounting and B2C Operations, IT and General Managers.
5. Using the tools available - TrackAbout, System Intelligence System (SIS), Zigloi and Factura - to track customer activity, transactions and movement of cylinders.
6. Collecting and organizing information and data from various sources like computer data and sales histories (cylinders and accessories)
7. Collect, manipulate, and interpret data to create dashboards, forecast models, and reports on key performance indicators (KPIs).
8. Act as a liaison between departments (e.g., Finance, IT and Sales) to ensure operational goals are met.

Job Requirements / Qualifications:

1. Bachelor's degree in Business Administration/Commerce, Applied Marketing, IT Business, Operations, Accounting and Finance Logistics and Supply, or related field
2. Minimum of 2 years of Operations experience within Logistics and Supply, Operations or Manufacturing environment related to Oil and Gas
3. Proficient in all Microsoft Office applications
4. The ability to multitask
5. Outstanding time management skills
6. Attention to detail
7. Excellent analytical and problem-solving skills
8. Strong management and leadership skills
9. Experience in reporting on key production metrics
10. Effective communication skills
11. Experience leading Continuous Improvement initiatives

How Apply

All qualified candidates regardless of age, sex, ethnicity, race and religion are encouraged to apply. Send cv to

HR at careers@xpressgas.com