Position: Operations Manager (Accra)
We are seeking a dynamic, experienced, and self-motivated professional to join our team as an Operations Manager.
Key Responsibilities
- Develop and implement strategic delivery plans to ensure the timely dispatch and delivery of consignments, including time-sensitive shipments.
- Monitor and track return copies for pharmaceutical clients, ensuring all required documentation is submitted and pending items are promptly followed up.
- Implement and enforce operational and security measures to prevent package loss, misrouting, damage, and theft.
- Drive initiatives to improve customer satisfaction by implementing effective feedback mechanisms and continuous service improvement.
- Lead, supervise, and motivate the operations team while promoting a culture of accountability, teamwork, and operational excellence.
- Monitor branch operational performance, analyze key performance indicators (KPIs), and implement initiatives to improve productivity, service quality, and operational efficiency.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent organizational, planning, and problem-solving abilities.
- High attention to detail and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Strong knowledge of route planning and logistics operations.
- Familiarity with GPS tracking and fleet management systems.
- Good knowledge of Accra and its environs.
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
Requirements
- Minimum of six (6) years' experience in logistics, courier, transportation, warehousing, or delivery operations, with at least two (2) years in a managerial role.
- Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field.
- A valid driver's licence is an added advantage.
How to Apply
Interested persons should send their applications and CVs to:
careers@skynetexpressgh.com