Description 

Job Description

The Customer Service Agent is the first point of contact for Teledata ICT’s customers. This entry-level position involves handling inbound calls, chats, and tickets; providing basic information about services; escalating technical or billing issues; and ensuring customers receive timely, accurate, and professional responses. This role is not remote and requires commuting to our office daily.

Responsibilities

Responsibilities

• Handle incoming customer inquiries via phone, chat, email, and ticketing system
• Provide accurate information about internet packages, service status, billing, and general account matters
• Log customer interactions in the CRM (Splynx) accurately and in a timely manner
• Escalate unresolved technical or billing issues to the relevant internal teams
• Follow up with customers as needed to ensure resolution and satisfaction
• Maintain high standards of professionalism, courtesy, and patience at all times
• Inform customers about service upgrades, scheduled outages, or policy changes
• Support CS team in achieving customer satisfaction and resolution time KPIs
• Participate in team meetings, training sessions, and feedback reviews

Requirements

Requirements

• SHS or tertiary-level education (Diploma, HND, or Degree in any field preferred)
• 1–2 years of experience in a customer-facing role (internships count)
• Strong communication skills in English (verbal and written)
• Good listening skills and customer empathy
• Able to follow scripts, procedures, and escalation paths
• Tech-savvy: Able to use CRM systems, messaging apps, email, and VoIP tools
• Punctual, reliable, and able to commute daily to the office
• Preferred: Lives within 45 minutes of the office by public transport
• Bonus: Experience with internet service providers or call centers

Location: Accra, GA, Ghana, 8839AN 

APPLY HERE

About Us

At Stellar Support Services, we provide expert administrative and operational support for professionals, entrepreneurs, and organizations. We believe that stellar businesses deserve stellar support and that begins with a sharp, reliable, and well-equipped team.

Role Overview

We are seeking a Tech-Savvy Executive Administrative Assistant who is not just organized and efficient but also presentable, articulate, and adaptable. This role goes beyond traditional admin work. We want someone who represents our brand with excellence, communicates effectively with clients, and can assist in day-to-day operations and executive support duties.

Key Responsibilities

• Administrative support for the Stellar Support
• Services team and clients.
• Calendar & meeting management using Google Suite, Zoom, Microsoft Teams.
• Prepare minutes for internal and client-facing meetings.
• Data entry, document management, file organization.
• Use Asana or other task management platforms to track workflows.
• Basic content creation & document design using Canva (presentations, social media posts, simple reports).
• Act as a liaison between Stellar Support Services and clients maintain a polished, professional demeanour in all communications.
• Assist in business operations and be flexible to take on executive assistant/PA responsibilities as required.

Requirements

• Proficient with Google Workspace (Docs, Sheets,
  Slides, Drive)
• Comfortable with Zoom & Microsoft Teams
• Working knowledge of Asana or willingness to learn quickly
• Strong communication & interpersonal skills (spoken and written)
• Experience with minute-taking and summarizing key points professionally
• Proficiency in Canva or other basic design platforms
• Strong attention to detail and excellent organizational skills
• Presentable, sharp, and client-facing, you'll be part of our brand image
• Adaptive, resourceful, proactive, you don't wait to be told what to do, you see what's needed and step in.

Nice to Have

• Experience supporting founders, executives, or working in consultancy settings
• Prior PA/Executive Assistant experience
• Customer service or client-facing roles in your background
• Based in Accra? Even better if you're near Osu!

The Kind of Star We're Looking For

• You're not just an assistant; you're a problem solver.
• You love systems, structure, and making things flow smoothly.
• You're confident enough to interact with executives and approachable enough to assist a junior team member.
• You're sharp, energetic, and understand the importance of presentation - you look the part and play the part.
• You want to grow with a rising administrative support consultancy.

How to Apply

Send your CV, portfolio (if applicable, especially for Canva work) to our email - stellarvipservices@gmail.com

Position: Quality Control Officer/Microbiologist

Location: Larkpleku, Ningo-Prampram

Employment Type: Full Time

Atlantic Lifesciences Ltd, a leading pharmaceutical manufacturing company is seeking to recruit Quality Control Officers /Microbiologists to join our dynamic Team.

The Quality Control Officer/Microbiologist is responsible for conducting rigorous testing and analysis of raw materials, in-process samples and finished products to ensure compliance with specifications and regulatory requirements.

SKILLS AND QUALIFICATIONS:

• Minimum of Bachelor's degree in Chemistry, Biochemistry, Laboratory Technology,
• Biological Sciences, Microbiology or closely related discipline.
• 1+ year work experience in a similar role, preferably in a pharmaceutical manufacturing sector will be an advantage.
• Applicants must live within Com. 25,Tsopoli, Dawhenya, Larkpleku and its environs

HOW TO APPLY

Please send your applications, CV to hr@atlanticlifesciences-gh.com

Indicate the position in the subject area of the e-mail

Closing date: 29th August 2025

NB; Only shortlisted applicants would be contacted

Position: Warehouse Officer

Location: Larkpleku, Ningo-Prampram

Employment Type: Full Time

Atlantic Lifesciences Ltd, a leading pharmaceutical manufacturing company is seeking to recruit a Warehouse Officer to join our dynamic Team.

JOB SUMMARY

The Warehouse Officer would be responsible for the efficient management of pharmaceutical products within the warehouse, ensuring compliance with regulatory requirements.

SKILLS AND QUALIFICATIONS:

• HND/1st Degree in Procurement & Supply Chain, Warehousing or closely related discipline.
• 2+ year work experience in a Warehouse operation, preferably in a pharmaceutical manufacturing sector.
• Applicants must live within Tsopoli, Dawhenya, Larkpleku and its environs

HOW TO APPLY

Please send your applications, CV to hr@atlanticlifesciences-gh.com

Indicate the position in the subject area of the e-mail

Closing date: 29th August 2025

NB; Only shortlisted applicants would be contacted

Position: Quality Assurance (QA) Officer 

Location: Larkpleku, Ningo-Prampram

Employment Type: Full Time

Atlantic Lifesciences Ltd, a leading pharmaceutical manufacturing company is seeking to recruit a Quality Assurance (QA) Officer to join our dynamic Team.

JOB SUMMARY

The QA Officer would be responsible for the execution of QA activities that ensure all products and processes within the facility adhere to the highest standard of quality and regulatory compliance. The QA Officer plays a pivotal role in ensuring compliance with GMP standards and implementation of the Quality management system of the company.

SKILLS AND QUALIFICATIONS:

• Minimum of Bachelor's degree in Pharmacy, Chemistry, Biochemistry, Biological Sciences, or closely related discipline.
• 2+ year work experience in a similar role, preferably in a pharmaceutical manufacturing sector.
• Applicants must live within Tsopoli, Dawhenya, Larkpleku and its environs

HOW TO APPLY

Please send your applications, CV to hr@atlanticlifesciences-gh.com Indicate the position in the subject area of the e-mail

Closing date: 29th August 2025

NB; Only shortlisted applicants would be contacted

REQUIREMENTS

• PROVEN EXPERIENCE AS A
  FOREMAN
• STRONG LEADERSHIP AND TEAM MANAGEMENT SKILLS.
• ABILITY TO READ AND INTERPRET CONSTRUCTION
  PLANS AND SPECIFICATIONS.

RESPONSIBILITIES

• PROMOTE A STRONG SAFETY
  CULTURE
• ENFORCE QUALITY STANDARDS
• RESOLVE ON-SITE CHALLENGES
  PROMPTLY

REQUIREMENTS

• BACHELOR OF CIVIL
• ENGINEERING WITH 5 YEARS EXPERIENCE
• ABILITY TO COLLABORATE WITH STAKEHOLDERS TO CLEARLY DEFINE PROJECT GOALS, SCOPE, AND EXPECTED OUTCOMES.

RESPONSIBILITIES

• PLAN PROJECT TIMELINES, BUDGETS, AND RESOURCES.
• MANAGE BUDGETS AND TRACK EXPENSES TO MEET FINANCIAL GOALS

HOW TO APPLY 

Interested and qualified candidates should send CV to: info@fabricobuilders.com

Human Resource & Administrative Manager (2 Years Contract)

Job Summary: 

We are seeking an experienced and motivated Human Resource and Administrative Manager (preferably, male) to join our team on a 2-year fixed-term contract. The successful candidate will coordinate and supervise all human resource and administrative activities for the Southern Sector of the company to achieve optimum utilization of human potential.

DUTIES

A. Human Resource

• Implements Human Resource Policies
• Handles recruitment, selection, and orientation/induction
• Administers employees' performance measurement
• Generates and maintains employees' records
• Administers wages and salaries - compensation & total reward
• Effectively handles employees' grievances and deviances to avoid or control industrial unrest to ensure industrial peace
• Interacts with heads of departments to ensure that their human capital needs are timely
• Assesses employees' performance to identify opportunities for coaching and guidance to ensure maximum efficiency
• Prescribes and executes disciplinary measures in line with the Labor Act 2003 (ACT 651)
• Processes workmen's compensation claims
• Liaises between the Company and HR related stakeholder organization such as the Labor Department, Factory Inspectorate, CHRAJ, SSNIT, etc.
• Prepares monthly reports

B. Administration

• Plans and coordinates administrative procedures and systems and devise ways to streamline processes
• Ensures that management policy issues and guidelines are well communicated to H.O.Ds and the entire staff through memos, circulars and notices on notice boards, and further ensuring their implementation
• Plans, schedules, and promotes office events, including monthly meetings, conferences, interviews, orientations, and training sessions.
• Interfaces between the Company on meetings as and when assigned
• Eases smooth daily operation of the company by liaising with departments to ensure that their operational needs are met
• Ensures the office is stocked with necessary supplies and that all equipment are working and properly maintained.
• Evaluates the administrative department regularly and implements improvements
• Keeps abreast with all organizational changes and business developments
• Responsible for all administrative issues and other specific assignments

C. Academic Requirements:

1. A first degree in Human Resource Management from a recognized institution.
2. A post graduate qualification in Human Resource Management will be an advantage.
3. Must have a professional certificate in Human Resource Management (CIPD, IHRMP, SHRM, PHR etc).

D. Working Experience:

1. Five (5) to eight (8) years working experience in HR roles.
2. Previous experience from the manufacturing Sector will be an added advantage

E. Desired qualities:

1. Have analytical and problem solving skills.
2. Have good computing skills; familiar with Excel, word and Power Point.
3. Have a good understanding of the Ghana Labour Act (651).
4. Should be able to stand work pressure.
5. Confidentiality
6. Intelligent and very Proactive

How to Apply:

Applications should be sent to recruitment.hgoperations@gmail.com on or before June 27, 2025.