Customer Service Officer (Location: Accra, Kumasi, Tamale, Sunyani, Takoradi, Wa)

To deliver excellent, empathetic, and proactive customer service to all passengers, ensuring timely issue resolution and a positive travel experience that drives customer loyalty and business growth.

Key Responsibilities

• Provide warm, respectful, and culturally sensitive service at all passenger touchpoints at the designated station.
• Demonstrate active listening, empathy, and patience, especially in high-pressure situations.
• Ensure every passenger interaction reflects service standards.
• Anticipate passenger needs and resolve issues before escalation.
• Take full ownership of customer concerns from first contact to resolution.
• Act quickly and confidently within authority limits to deliver solutions.
• Manage passenger expectations and emotions professionally during service interruptions.
• Support Ground Operations teams to ensure smooth handling of disrupted passengers.
• Communicate clearly and confidently with passengers and stakeholders.
• Prepare weekly and monthly reports on customer service performance.

Preferred Skills and Characteristics

• High level of emotional intelligence, empathy, and cultural awareness.
• Strong problem-solving and conflict resolution skills.

• Strong communication skills (spoken and written English and at least one local language).

* Ability to work under pressure and handle difficult situations calmly.

• Ability to multitask, prioritize, and meet deadlines independently.

Minimum Qualifications & Experience

• Bachelor's Degree.
• Minimum of 5 years' experience in a customer service-related role.
• Previous experience in airline or airport customer service.
• Knowledge of airport operations, gate, and ramp procedures.

Work Environment

• Able to work flexible work shifts, including weekends and holidays.
• Airport-based role involving use of computers and operational systems
• Exposure to airport ramp conditions, including weather and noise.

Apply Now!

SEND US YOUR CV:

admin@flypassionair.com

Closing Date: 17 April 2026

Form Ghana Limited, a leader in sustainable forest plantation management, is seeking a highly skilled and experienced storekeeper to manage the company’s inventory and supplies. This role involves managing and controlling the storage, movement, and record-keeping of goods and materials to ensure the organization’s supplies and stocks are properly handled and available when needed.

Job Title: Storekeeper

Job Grade: B2

Job Location: Berekum-Bono

Job Type- Full Time

Job Summary:

A Storekeeper is responsible for receiving, storing, and issuing materials and supplies while maintaining accurate inventory records and ensuring proper organization and security of all items in the store.

Reporting:

The storekeeper would report directly to the Asset Management Supervisor.

Main Responsibilities:

1. Roll call of the workers every morning at site.
2. Composition of the time sheet of the workers.
3. Tally and registration of the tasks performed (number in units).
4. Keep account of all incoming and outgoing stocks and consumables.
5. Issue request sheet.
6. Monthly report on usage of consumables.
7. Inform management about the upcoming shortage.
8. Responsible for all items kept in stock.
9. Perform any other related duties

Job Essentials

1. A Diploma or HND in Accounting or Logistics and Supply Chain Management.
2. At least 1–2 years’ experience in storekeeping, inventory control, or a similar role, with experience in field operations is an advantage
3. Basic knowledge of Microsoft Excel and Word for record keeping and reporting.
4. Ability to record, count, and track stock and work units accurately.
5. Ability to maintain accurate stock records, time sheets, and task registers.
6. Ability to work in a field environment and handle basic store materials when necessary.
7. Must hold a valid national ID card and Health Insurance
8. Completed National Service with a certificate.

Key competencies:

1. Ability to accurately record stock movement, workers’ attendance, and tasks performed.
2. High level of honesty when handling company materials and records.
3. Ability to keep stock items, records, and documentation well-organized.
4. Ability to communicate clearly with supervisors, workers, and management regarding stock levels and site activities
5. Ability to complete daily records, roll calls, and reports on time.
6. Ability to identify stock shortages early and inform management promptly.
7. Ability to work effectively with supervisors, workers, and other departments.
8. Ability to take responsibility for all items kept in stock and ensure proper usage.

Deadline: 25th March 2026 at 12 noon

Application, CV and other relevant documents could either be sent to: hr@formghana.org or be delivered by hand at Sunyani or Berekum or Akumadan site or posted to:

The Human Resource and Development Manager

Form Ghana Limited

P.O. Box SYI 211

Sunyani-B/R

* Candidates should clearly state the position they are applying for as the heading for the e-mail.

*Females are encouraged to apply for this position.

*Note: Only selected applicants will be contacted by  31st March 2026  for further processing of the recruitment.

(AUTOMOTIVE)

Report To: Finance Manager

Job Brief:

The accountant is responsible for managing and preparing financial reports, tracking the organization's assets, liabilities, profit and loss, and tax obligations. The accountant will also ensure the efficiency of company operations by analysing financial records, tax returns, budgets, and accounting documents.

Duties and Responsibilities:

1. Prepare financial statements, schedules, and other relevant reports.
2. Execute weekly, quarterly, and yearly accounting operations, including tax reporting.
3. Reconcile General Ledger (GL) accounts.
4. Review and manage employee vendor accounts and travel expenses.
5. Assist in the preparation of budgets and REs, focusing on SGA, CAPEX, and cash flow.
6. Reconcile vendor accounts and manage the Goods Receipt/Invoice Receipt (GRIR) account.
7. Maintain and update the fixed asset register.
8. Conduct bank reconciliations.
9. Support the year-end statutory audit process.
10. Oversee the preparation of monthly statutory payments, including VAT, PAYE, WHT, and other taxes.
11. Ensure the accuracy and currency of customer account details and records.
12. Reconcile and document outstanding sales balances.
13. Supervise the Accounts Officer.
14. Address and resolve customer queries and issues in line with company policies.
15. Assist in the collection of overdue accounts through various communication channels.
16. Generate and distribute invoices; follow up on payments and allocate them accordingly.
17. Monitor customer accounts for non-payments, delayed payments, and discrepancies.
18. Investigate and resolve payment discrepancies.
19. Review and generate Accounts Receivable (AR) aging reports to ensure compliance.
20. Assist with month-end closing activities.
21. Compile data and prepare monthly AR metrics.
22. Support payroll management processes.

JOB GRADE: MANAGER

JOB LEVEL: L3 N1

DEPARTMENT/DIVISION: COMMERCIAL BUSINESS

REPORTS TO: CHIEF EXECUTIVE OFFICER

ESCALATING AUTHORITY: Escalate all unresolved and dissatisfied complaints, grievances and matters to the CHAIRMAN, BOARD OF DIRECTORS

DIRECT REPORTS: COMMERCIAL SALES LEAD

EXTERNAL & INTERNAL RELATIONSHIPS:

External:

Commercial Customers for liquid fuel, LPG and Lubricants

Premix Landing Beaches

Commercial Sales Agents/Partners.

Regulators (NPA, EPA, etc.)

Internal:

All staff members across the company.

LOCATION: HEAD OFFICE

TRAVEL: Mostly resident at the Head Office with frequent visits to commercial customer offices and sites across the country.

JOB SUMMARY: The Commercial Business Manager shall be responsible for executing the company's strategy to significantly increase its market share in the fuel and lubricants sector within the commercial or B2B segment. This role will particularly focus on attracting blue-chip and creditworthy companies in industries such as mining, shipping, manufacturing, and telecommunications, among others.

The role involves leading, supervising, monitoring, coordinating, and evaluating the work of the team in the Commercial Business Unit. Additionally, it requires taking necessary actions to ensure that both individual performance targets and the overall goals and targets of the unit are achieved.

KEY PERFORMANCE INDICATORS (KPIs):

• Market Share Expansion
• Contract Win Rate
• Credit Receivables and Management
• Demand Forecast Accuracy
• Client Retention Rate
• Contribution Margin Growth
• Team Performance Delivery
• Commercial Revenue Growth

JOB SPECIFICATION LEADERSHIP:

1. Shall lead by modelling the company’s values of Service, Empathy, Leadership, Professionalism, Integrity, and Sustainability, and acting as an exemplary brand ambassador so as to inspire others, and to live the values and hold team members to such values.
2. Shall identify respective strengths and weaknesses (challenges) of each team member and coach them as well as assign them appropriately to deliver the desired performance outcomes.
3. Shall lead by example, ensuring your words and actions reflect the company's values for your team to emulate.
4. Shall promptly recognize value-adding contributions and enforce discipline fairly and consistently with the team.
5. Shall display good judgment in decision making and exercise discretionary authority fairly and consistently to engender trust and confidence from Team members.
6. Shall be disciplined by working within the role’s limit of authority and proactively seek approval whenever the need arises.
7. Shall build the capabilities of team members to ensure seamless succession as and when the need arises.

MANAGEMENT OF EXISTING BUSINESSES:

1. Shall be responsible for managing existing clients to ensure that their needs are met expeditiously and that PETROSOL’s services delight them.
2. Shall ensure accurate demand forecasting and timely placement of customer orders to guarantee a prompt and reliable supply.
3. Shall be in charge of optimizing the relationships by ensuring that PETROSOL controls all or a significant percentage of the clients’ petroleum products requirements.
4. Shall ensure that clients adhere strictly to agreed terms of trade, especially in terms of credit days and credit limits.
5. Shall be responsible for building the capacity of the staff of our clients’ fuel storage depots in the areas of petroleum products discharging, inventory management and Health, Safety, Security, Environment and Quality Management (HSSEQ)
6. Shall offer tailor-made cost-saving energy consumption solutions to improve clients’ businesses for their long-term survival and eventually guarantee our long-term relationship.
7. Shall manage the supply of premix fuel to various landing beach committees of fishers.
8. Shall put in place an effective and efficient Customer Relationship Management system aimed at building strong brand loyalty.
9. Shall develop an after-sales service system that ensures that customers are constantly engaged to proactively address any concerns arising from the use of our products.

BUSINESS DEVELOPMENT:

1. Shall aggressively grow the Business to Business (B2B) business by signing on credible new clients with huge demand for fuel and lubricants, with particular focus on companies in the mining, shipping, telecom, manufacturing, and multinational construction firms, among others.
2. Shall gather data on existing fuel and lubricants supply contracts competitors have with the mines and other blue-chip clients and monitor their expiration dates to initiate early pitching to win such contracts for PETROSOL.
3.  Shall monitor publications on tenders for petroleum products and take immediate steps to ensure that PETROSOL submits its bids in line with the requirements in good time
4. Shall closely monitor the performance of the mining and shipping industries so as to identify credible players to do business with and proactively present proposals to them.
5. Shall work closely with business associations and investment regulatory bodies, in which PETROSOL is registered, to identify new credible companies entering the market that require petroleum products for their operations and proactively send proposals.
6. Shall participate in business events and conferences, trade shows to exhibit or market PETROSOL’s products and services to firms.
7. Shall look out for transnational business opportunities (within the Ecowas sub-region, at least) that have the potential to support the exponential growth and profitability agenda of PETROSOL with minimal risk.

Penia Engineering is looking for an Experienced Driver to join our team in Kwadaso, Kumasi.

Role: Company Driver

Location: Kwadaso, Kumasi

Closing Date: April 8th, 2026

If you are an experienced driver and have the right skills, we want to hear from you!

If you are an experienced driver and have the right skills, we want to hear from you!

👉 How to Apply:

Submit your CV and qualifications to hr@peniaengineering.com

or Call : 05457 44420

before the deadline.

Only shortlisted applicants will be contacted.

Location: Abuja and Accra, Ghana

Job Summary: Our client is seeking a skilled and experienced COO who will be responsible for overseeing the day-to-day operations of the organization, ensuring operational excellence, efficiency, and alignment with strategic objectives.

Qualifications

1. Bachelor's degree in engineering, Operations Management, or related field (Masters preferred).
2. 15 years of experience in operations leadership, preferably in elevator, or engineering sectors.
3. Strong knowledge of African market operations is preferred.
4. Demonstrated leadership, strategic planning, and project management capabilities.

How To Apply

Qualified candidates can apply by sending CV to recruitment.ng@itmafrica.com

LOCATION: REMOTE 

Our client, a leading nonprofit organisation based in Orlando, is hiring an Executive Assistant to support the CEO and Board by managing schedules, coordinating meetings, handling administrative tasks, and ensuring smooth day- to-day operations.

Key Responsibilities: 

1. Manage the CEO's calendar, meetings, and communications. 
2. Coordinate board meetings, team calls, and stakeholder engagements. 
3. Support grant research, tracking, and application preparation.
4. Handle basic bookkeeping, procurement, and expense tracking. 
5. Arrange travel logistics and maintain organized records and systems

Requirements: 

1.  Associate's or Bachelor's degree in Business Administration or related field. 
2. Minimum 2+ years' experience in an administrative or executive assistant role.
3. Strong organizational, communication, and time-management skills. 
4. Proficiency in Microsoft Office, Google Workspace, and virtual collaboration tools. 
5. Experience with bookkeeping, calendar management, and travel coordination.

How to Apply:

Send CV and Cover Letter to

jobs@kusiconsulting.com with subject:

Executive Assistant Only shortlisted candidates will be contacted.

Job Location: East Legon, Accra

Responsibilities

1. Oversee day-to-day operations of multiple commercial properties.
2. Ensure facilities, buildings, and common areas are well maintained, safe, and fully functional.
3. Supervise maintenance staff, contractors, and service providers to ensure timely repairs and preventive maintenance.
4. Monitor electrical, plumbing, fire, and security systems and coordinate repairs or upgrades.
5. Plan and supervise renovations, refurbishments, office moves, and property improvement projects.
6. Manage inventories of tools, parts, and equipment and place orders as required.
7. Ensure compliance with health, safety, fire, and security regulations.
8. Coordinate landscaping, cleaning, waste management, and other outsourced property services.
9. Market vacant properties and units, conduct inspections, and manage tenant onboarding.
10. Prepare, administer, and manage lease agreements, renewals, and terminations.
11. Manage rent collection, service charges, arrears follow-ups, and occupancy levels.
12. Handle tenant relations, complaints, and satisfaction initiatives.
13. Implement energy efficiency and sustainability initiatives.
14. Manage budgets, track expenses, and conduct property and equipment audits.
15. Prepare and submit reports on property performance, leasing status, and maintenance activities.
16. Coordinate new building projects, facility expansions, and handovers.
17. Respond to emergencies and provide after-hours support when required.

Requirements

1. Proven leadership experience managing maintenance teams, contractors, and vendors.
2. Strong written and verbal communication skills.
3. Good knowledge of property, health, safety, and regulatory requirements.
4. Strong negotiation skills for leases, contracts, and service agreements.
5. Ability to set targets, manage budgets, and meet deadlines.
6. Proven problem-solving skills and ability to work under pressure.
7. Minimum of HND or equivalent qualification; a degree in Property or Facilities Management is an advantage.
8. Professional certification in property, facilities, or health and safety is an added advantage.
9. Familiarity with property management software and systems.
10. High level of professionalism, integrity, and a service-oriented mindset.

Salary: Negotiable depending on experience

Please apply by completing the form below:

APPLY HERE

A reputable logistics firm based in Medie–Kotoku (Accra)is inviting applications from qualified and experienced professionals for the position of Transport Manager.

Key Responsibilities:

1. Plan, manage, and coordinate all transport operations of the company
2. Ensure efficient scheduling and routing of vehicles for timely delivery
3. Monitor vehicle usage, maintenance, and fuel consumption
4. Supervise drivers and transport staff to ensure high performance and discipline
5. Ensure compliance with road safety regulations and company policies
6. Manage transport costs and implement cost-saving strategies
7. Investigate and resolve transport-related issues and delays
8. Maintain accurate records and prepare transport reports

Requirements:

1. Minimum of 5 years’ proven experience in transport or fleet management
2. HND or Bachelor’s degree
3. Strong leadership and team management skills
4. Good knowledge of transport regulations and fleet operations
5. In-depth knowledge of fleet management and vehicle components (e.g., engines, transmissions, braking systems, and maintenance requirements)
6. Excellent organizational and problem-solving skills
7. Strong communication and interpersonal abilities

Location: Medie–Kotoku 

How to Apply:

Interested and qualified applicants should send their CV to hannahadhinvestment1@gmail.com with the subject line “Application for Transport Manager Role.

Only shortlisted candidates will be contacted.