WE ARE HIRING!Front Desk & Client Experience Officer/Receptionist
Recruiting Organisation: ARX CONSULT
Client Organisation: Beauty in Bits Aesthetics
Industry: Beauty & Aesthetics
Location: Osu, Accra, Ghana
Employment Type: Full-time
Application Deadline: November 15, 2025
About Beauty in Bits Aesthetics Beauty in Bits Aesthetics is a beauty and aesthetics clinic committed to providing professional beauty and aesthetic services in a welcoming, comfortable and client-focused environment. The clinic places emphasis on quality service delivery, client satisfaction and creating a positive and healthy experience for everyone who walks through its doors.
About the Role
ARX CONSULT, on behalf of Beauty in Bits Aesthetics, is seeking a courteous, articulate, organised and service-oriented individual to join the team as a Front Desk & Client Experience Officer/Receptionist. The successful candidate will serve as the first point of contact for clients and visitors, helping to create a welcoming, professional and seamless front-office experience. We are looking for an individual with excellent interpersonal skills, good computer literacy, strong administrative abilities and a genuine passion for hospitality and customer service.
Key Responsibilities1. Front Desk & Hospitality
1Welcome and attend to clients and visitors in a warm, courteous and professional manner.
- Ensure clients feel comfortable and well attended to upon arrival.
- Attend to walk-in clients and direct them appropriately.
- Answer incoming telephone calls and respond to general enquiries.
- Maintain a welcoming, clean and organised reception environment.
2. Client Relations & Customer Service
- Provide clients with general information about the clinic's services, treatments and approved pricing.
- Respond to client enquiries professionally and promptly.
- Demonstrate excellent telephone and in-person communication etiquette.
- Handle client concerns and complaints tactfully, escalating matters where necessary.
- Support client satisfaction and maintain positive client relationships.
- Collect client feedback where required.
3. Administrative & Computer Operations
- Maintain accurate client records and administrative documentation.
- Handle emails, correspondence and general office documentation.
- Perform data entry and basic record keeping.
- Prepare basic administrative reports when required.
- Utilise Microsoft Office applications, particularly Word and Excel.
- Assist with maintaining organised physical and electronic filing systems.
4. Payment & Reception Administration
- Support the recording of client payments and issuance of receipts.
- Assist with basic cash, Mobile Money and POS transaction documentation.
- Maintain accurate records of daily reception transactions.
- Refer payment discrepancies to the appropriate supervisor.
5. General Operational Support
- Coordinate with aestheticians, specialists and other members of the clinic team to ensure a positive client experience.
- Monitor and communicate reception supply requirements.
- Uphold professional standards, workplace discipline and client confidentiality.
- Provide general administrative and front-office support as required.
Qualifications & RequirementsApplicants should possess:
- A minimum of an SHS certificate. A diploma or degree in Hospitality Management, Business Administration, Office Management or a related discipline is an advantage.
- Previous experience in reception, hospitality, customer service or administrative support.
- Good computer literacy and proficiency in Microsoft Word, Excel and email.
- Excellent verbal and written communication skills.
- Strong interpersonal and organisational abilities.
- Professional telephone etiquette and client-handling skills.
- Good attention to detail and the ability to multitask.
- A courteous, hospitable, approachable and professional disposition.
- The ability to work independently and collaboratively within a team.
- A strong sense of responsibility, discretion and confidentiality.
Additional Advantages
Previous experience in a beauty clinic, aesthetic centre, spa, salon or healthcare facility.
Familiarity with Mobile Money and POS transactions.
Knowledge of WhatsApp Business and basic digital communication tools.
Basic proficiency in Canva and other productivity applications.
How to ApplyInterested and qualified applicants should submit the following:
An updated Curriculum Vitae (CV).
A brief cover letter outlining their suitability for the position.
Their current location and earliest possible availability.
Applications should be submitted to arxglobal.consult@gmail.com, with the subject line:APPLICATION – FRONT DESK & CLIENT EXPERIENCE OFFICERApplication Deadline: November 15, 2026
Recruitment is being coordinated by ARX CONSULT on behalf of Beauty in Bits Aesthetics.
NB: Only shortlisted applicants will be contacted.
We look forward to receiving applications from suitably qualified and motivated individuals.








