Operations Officer - Melcom Group

Job Title: Operations Officer

Location: Accra, Ghana.

Job Summary

The Operations Officer is responsible for supporting the day-to-day operational activities of the retail business to ensure efficiency, compliance, and smooth store operations.

Key Responsibilities

Operational Support

1. Coordinate daily operational activities across stores to ensure smooth business flow
2. Monitor store compliance with operational policies, procedures, and standards
3. Support implementation of operational processes and improvements

Inventory & Stock Control

1. Monitor stock levels, discrepancies, damages, expiries and support stock replenishment processes
2. Coordinate stock transfers between stores and warehouses
3. Assist with periodic stock counts and reconciliations

Reporting & Documentation

1. Prepare and submit daily, weekly, and monthly operational reports
2. Maintain accurate records on inventory, sales support, and store operations

Store & Team Coordination

1. Liaise with store managers to resolve operational challenges
2. Assist in scheduling operational activities and logistics

Vendor & Logistics Coordination|

1. Coordinate with suppliers and logistics partners for timely deliveries
2. Track deliveries and follow up on delays or discrepancies
3. Support returns, exchanges, and supplier-related documentation

Compliance & Process Improvement

1. Ensure adherence to health, safety, and company operational standards
2. Identify process gaps and recommend efficiency improvements
3. Support audits and internal controls as required

Qualifications & Experience

1. Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field
2. 2-4 years' experience in retail operations, logistics, or a similar role
3. Experience working with inventory management systems is an advantage

How To Apply

Mail to: recruitment.melc@gmail.com