Office Administrator / Client Services Officer - MEADA Micro-Credit Enterprise

JOB VACANCY: OFFICE ADMINISTRATOR / CLIENT SERVICES OFFICER 

MEADA Micro-Credit Enterprise (MCE) is seeking a proactive, highly organized, and trustworthy individual to join our team as an Office Administrator / Client Services Officer.  This role is ideal for a self-motivated professional who can take initiative, work independently when required, and contribute positively to a growing financial services organization. 

Location: Dansoman, Accra (Applicants residing in or around Dansoman are strongly preferred) 

Employment Type: Full-Time 

Start Date: Immediate 

KEY RESPONSIBILITIES 

1. Manage daily office administration and operations. 
2. Maintain accurate filing systems (physical and electronic records). 
3. Assist with client onboarding and relationship management. 
4. Support the processing and documentation of loan applications. 
5. Follow up on loan repayments and assist with debt recovery activities. 
6. Maintain client records and ensure documentation is up to date. 
7. Prepare reports, letters, and other business documents. 
8. Provide administrative support to management and field officers. 
9. Ensure the office environment remains organized, functional, and professional. 
10. Handle correspondence, calls, appointments, and general office communications. 
11. Assist in implementing operational improvements and efficiency initiatives. 

REQUIREMENTS 

1. Minimum of a Diploma or HND in Business Administration, Accounting, Management, or a related field. 
2. At least 1 year of relevant work experience. 
3. Previous experience in a microfinance institution or other financial institution will be a strong advantage. 
4. Strong proficiency in Microsoft Excel and Microsoft Word. 
5. Ability to use AI tools such as ChatGPT, Microsoft Copilot, or similar productivity applications.
6. Excellent communication and interpersonal skills. 
7. Strong organizational and record-keeping abilities. 
8. High attention to detail and accuracy. 

PERSONAL QUALITIES 

1. A person of unquestionable integrity and honesty. 
2. Highly proactive with a strong sense of ownership and initiative. 
3. Energetic, active, and willing to learn. 
4. Professional in appearance and conduct. 
5. A strong team player. 
6. Customer-focused and respectful in dealing with clients. 
7. Able to handle confidential information responsibly. 

REMUNERATION 

Competitive salary based on qualifications and experience. 

HOW TO APPLY 

Interested applicants should submit: 

• A detailed CV 

• A brief cover letter explaining why they are suitable for the role 

Applications should be sent to: meadamicro@gmail.com 

Application Deadline: 5th June, 2026 

NOTE: ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.