Location: Achimota 

We are seeking a proactive and customer-focused individual to join our organization in the renewable energy/clean cooking sector as a Customer Service Representative. If you have a passion for providing excellent service and resolving issues efficiently, we invite you to help us enhance customer satisfaction and loyalty.

About the Role

As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your goal is to ensure every customer interaction is positive, professional, and results in a resolution that exceeds expectations.

Key Responsibilities:

1. Respond promptly to customer inquiries across multiple channels (phone, email, chat, in-person).
2. Manage and resolve complaints effectively, maintaining a calm and professional demeanor.
3. Provide detailed and accurate information about products and services.
4. Maintain accurate records of all customer interactions and transactions using CRM systems.
5. Collaborate with sales, operations, and technical teams to ensure seamless customer experiences.
6. Meet or exceed key performance targets (e.g., response time, satisfaction rating).
7. Share feedback on client engagements to continuously improve service delivery.

Qualifications & Skills

1. High school diploma or equivalent (Bachelor’s degree preferred).
2. Proven experience in customer service or related role.
3. Strong communication and interpersonal skills.
4. Ability to handle difficult situations calmly and professionally.
5. Good problem-solving and conflict-resolution abilities.
6. Proficiency in Microsoft Office Suite and CRM systems.
7. Multitasking and time-management skills.
8. Positive attitude and a strong work ethic.

JOB PURPOSE

The Administrative Assistant will provide essential administrative and technical support to the architectural team, ensuring smooth daily operations in the office and on-site. This role combines clerical, logistical, and light technical responsibilities suited for a hardworking, organized, and practically skilled individual who is pursuing or has completed an architectural education.

The role requires someone who can multitask effectively, handle basic field and office duties, assist with physical tasks (such as moving materials or setting up presentation equipment), and support documentation, scheduling, and communication.

MAJORACTIVITIES

Key Performance Areas

• Office Administration

• Documentation and Filing Fieldwork and Logistics Support

• Logistics Support 

• Client and Supplier Coordination

• Technical Assistance and Data Entry

• Team and Workspace Support

Key Responsibilities 

a) Provide day-to-day administrative support including scheduling meetings, preparing documents, and maintaining records.

b) Assist with the preparation of architectural drawings, reports, and presentations.

c) Manage inventory of office and studio supplies; coordinate orders and deliveries.

d) Support project teams during site visits — including logistics, photography, measurements, and note-taking.

e) Assist with lifting, organizing, and setting up equipment, models, or exhibition materials.

f) Maintain an organized filing system (digital and physical) for project documents and drawings. Handle basic correspondence with clients, contractors, and vendors under supervision.

g) Support procurement and delivery coordination for project materials.

h) Ensure smooth operation of the workspace — cleanliness, orderliness, and readiness for visitors or presentations.

i) Support the project team in research, data entry, and report formatting.

j) Perform other administrative or practical duties as assigned by the supervisor.

QUALIFICATIONSREQUIRED 

EXPERIENCE/EDUCATION:

a) A Degree/Diploma in Administration or any related field.

b) 1–2 years of experience in administrative or project support roles preferred.

c) Familiarity with basic architectural terminology, tools, and workflow is an advantage.

d) Must be physically able to lift moderate-weight items (e.g., models, materials, equipment).

Knowledge, Skills and Behaviours

a) Hardworking, proactive, and reliable with a strong sense of responsibility.

b) Good organizational and time management skills.

c) Excellent communication and interpersonal skills.

d) Basic computer literacy: MS Office (Word, Excel, PowerPoint); AutoCAD or Revit knowledge is a plus.

e) Detail-oriented with a positive, can-do attitude.

f) Ability to work independently and as part of a small, dynamic team.

g) Professional appearance and conduct at all times.

HowtoApply:

CV to: mitchelle.Erhabor@hrfocusafrica.com

Cc: Richmond.yeboah@hrfocusafrica.com

Job description for Quality Control officer 

1. Monitor operations to ensure that they meet production standards.
2. Recommend adjustments to the assembly or production process.
3. Inspect, test, or measure materials.
4. Operate electronic inspection equipment and software
5. Supervise the production process.

Qualifications

1. Bachelor’s degree in any recognized institution or equivalent to the role 
2. A minimum of 2 years experience in a similar role.
3. Certification in Quality Control is a plus 
4. Excellent knowledge of Ms Office.
5. Good math and technical skills.
6. Strong understanding of quality control standards and testing techniques.

📍Location

Achimota ABC Matraco Building 

📞 How to Apply

Send your CV to: printmanhr@PGLGh.com

Ankh Research & Discovery (ARD) is a multidisciplinary organization dedicated to advancing research, innovation, and technology. We specialize in research, software engineering, and data science, applying our expertise to develop data-driven solutions and insights that inspire progress.

 At ARD, we foster a collaborative and forward-thinking environment where creativity and curiosity drive meaningful impact.

Role Description

We are seeking a full-time, on-site Office Administrator to join our growing team in Kumasi. The Administrator will play a key role in ensuring smooth office operations and supporting cross-departmental activities. This position involves coordinating projects, managing schedules, handling documentation, and facilitating communication between internal teams and external partners.

If you’re organized, detail-oriented, and passionate about supporting research and innovation, we’d love to hear from you.

Location: Kumasi (On-site)

Application Deadline: November 15, 2025

Key Responsibilities

1. Provide administrative and operational support across departments.
2. Coordinate projects and maintain efficient workflow management.
3. Facilitate internal and external communications.
4. Manage scheduling, documentation, and general office operations.
5. Support team initiatives and contribute to organizational efficiency.

Qualifications

1. Proven ability to manage administrative functions effectively.
2. Strong communication and interpersonal skills.
3. Basic research and IT proficiency.
4. Excellent organizational and multitasking skills.
5. Previous experience in a similar administrative role is an advantage.

📧 Submit your CV: hr@ankhrd.com

 📅 Deadline: November 15, 2025

Melcom Ghana is seeking a proactive and detail-oriented HR Officer to join our dynamic Human Resource team. The ideal candidate will assist in implementing HR strategies, supporting recruitment and employee relations, and ensuring smooth HR operations across our outlets.

Key Responsibilities

• Support the HR Manager in the day-to-day administration of HR policies, procedures, and programs.

• Assist with recruitment, onboarding, and orientation of new employees.

• Maintain accurate employee records and HR databases.

• Coordinate and monitor employee attendance, leave, and performance appraisals.

• Support training and development initiatives.

• Handle employee queries and foster positive workplace relations.

• Ensure compliance with labor laws and company policies.

• Participate in HR projects and initiatives to enhance organizational culture and efficiency.

Qualifications & Requirements

• HND or Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.

• 1–2 years of proven experience in an HR role.

• Prior experience in FMCG or Retail industry is an added advantage.

• Strong understanding of HR principles, labor laws, and administrative processes.

How to Apply

Interested candidates should send their CV and cover letter to:

📧 recruitment.melc@gmail.com

with the subject line “HR Officer – Melcom”

Locations: Kotoka International Airport, Accra, Greater Accra, GH

E. Qualifications, Experience & Skills 

Competence (Knowledge/Skills/Abilities) 

1. Excellent organizational, time-management and delegation skills
2. Effective communication and interpersonal skills 
3. Problem-solving and decision-making skills 
4. Ability to work under pressure 
5. Physical stamina and ability to lift heavy objects
6. Willingness to work a flexible schedule including nights, holidays and weekends, as well as filling in on an emergency basis
7. Attention to detail and accuracy in inventory management
8. Proficiency in using stores management systems and other relevant software

Reports directly to: Front Office Manager

Responsible for: Greeting guests, managing check-ins and check-outs, handling reservations, processing payments, answering phone calls, providing information on hotel services, and resolving guest issues

Location: Tema 

Hours of Work: 0800hrs (Morning shift, Mid-shift, Afternoon shift, Night shift) Rotation of shift depends on the occupancy and busy schedule of the hotel.

Accountability Objective:

A Front Office Executive’s main accountability objectives are ensuring total guest satisfaction by providing excellent service, managing efficient operations like reservations and check-ins/outs, and maintaining smooth inter-departmental communication to resolve issues

Nature and Scope of Work:

Area of Activity (duties and responsibilities)

1) Register guests, assign rooms and accommodates special requests whenever possible.

2) Assists in pre-registration and blocking of rooms for reservations.

3) Thoroughly understand and adhere to proper credit card, cheques, and cash-handling policies and procedures.

4) Understands room status and room status tracking

5) Knows the type of rooms available as well as their location and layout.

6) Knows the selling status, rates, and benefits of all package plans.

7) To ensure a proper use of the telephone etiquette standards.

8) Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

9) Provides information about hotel services to guests.

10) Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

11) Knows all activities and services of the property.

12) Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.

13) Possesses a working knowledge of the reservations department, takes same-day reservations and future reservations when necessary and knows cancellation procedures.

14) Knows how to use front office equipment.

15) Performing cashier-related functions like posting charges, bill/invoice settlement to guest accounts, raising paid out’s, currency exchange.

16) Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.

17) Advise guests of any messages, mail, packages, etc. received for them.

18) Must be polite while answering the phone.

19) Inform guests of the room safe and mini-bar key and room key procedures.

20) Communicate services and amenities of the hotel to guests.

21) Direct Bell Person to escort guests and transport their luggage to the room.

22) Reads and initials the pass-on log daily and is aware of daily activities and meetings taking place in the hotel.

23) Attends department meetings.

24) Must have complete knowledge of emergency procedures.

25) Performs wake-up calls.

26) Reports any unusual occurrences or requests to the manager or assistant manager.

27) Knows all safety and emergency procedures and is aware of accident prevention policies.

28) Knows how to operate PMS and other front office equipment.

29) Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed.

30) Maintains the cleanliness and neatness of the front desk area.

31) Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Job Holder Entry Requirements

Education & Related Experience:

• HND /Degree and might have at least four years’ experience in a hotel industry. 

• Must speak, read, write, and understand the primary language (English) used in the workplace.

Key Skills and Behaviors’ - Special Training or Competence:

• Strong communication skills – active listening, clear speaking

• Customer service

• Problem-solving abilities

• Capability of multitask under pressure

• Attention to detail 

• Proficiency with PMS

Key Relationships: 

Internal 

• Housekeeping Department

• Maintenance Department

• F&B Department

• Security

• Sales & Marketing

External 

• Clients/Guests

NOTE: Applications and CVs must be sent to rosiklimited@gmail.com

IPMC is looking for persons with proficiency in the following:

1. CCTV installations ( both Analogue and IP)

2. Biometric Systems installation ( Time attendance, door access, etc)

3. Basic knowledge in IP network. Advanced is a plus but not required

4. Knowledge in installation of turnstile gates is a plus

Qualifications

1. Minimum of 1 year experience required

2. HND or degree in related field

3. Must easily adapt to new systems

If this is you, kindly send your CVs to hrsupport@ipmcghana.com with the subject- IT TECHNICAL SUPPORT.