Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where you come in

We’re looking for an experienced Customer Support Specialist to join our team. In this role, you’ll be the go-to person for complex customer issues, ensuring smooth resolution of escalations while mentoring junior support reps and driving improvements in our support processes.

A significant part of this role involves handling customer, vendor, and rider interactions over the phone. You should be comfortable making and receiving a high volume of calls, speaking confidently with different stakeholders, asking the right questions to understand an issue, and taking ownership of situations until they are resolved.

You’ll combine deep product knowledge with excellent problem-solving and verbal communication skills to deliver delightful and empathetic service to customers, vendors, and riders. Beyond handling escalations, you’ll also play a key role in identifying recurring issues, collaborating with other teams to fix root causes, and raising the bar for what great support looks like at Chowdeck.

This isn’t your typical support job. It’s fast-paced, demanding, and will often mean working late evenings, weekends, or holidays to keep our customers and partners happy. You’ll need to be comfortable switching between chats, calls, emails, and other support channels while managing multiple urgent issues at once.

But if you’re resilient, empathetic, confident on the phone, and eager to grow, this is a chance to build a career in customer experience and operations at scale. You’ll gain exposure to how tech-driven companies run, work closely with seasoned operators, and develop the skills that can propel you into future leadership roles.

This role is perfect for someone who has mastered frontline support and is ready to step up into a more influential position while still staying close to customers.

Your mission, should you choose to accept it

1. Act as the first point of escalation for junior customer support reps when they encounter complex or sensitive issues.
2. Handle a high volume of inbound and outbound calls with customers, vendors, and riders, communicating clearly and professionally while working toward quick and effective resolutions.
3. Resolve customer issues via phone calls, chat, email, and social media, maintaining a friendly, professional, and empathetic tone across every channel.
4. Take ownership of phone-based escalations by investigating issues, coordinating with relevant teams, and following through until resolution.
5. Handle priority customer cases, including high-value vendors, escalated rider/vendor disputes, and time-sensitive delivery issues.
6. Develop expertise across our systems and processes, becoming a subject-matter expert others rely on.
7. Coach, mentor, and support other support agents, including reviewing chats, emails, calls, and giving feedback.
8. Track and analyze customer pain points, flagging patterns and collaborating with product, operations, and vendor teams to design solutions.
9. Ensure CSAT scores remain high by setting the tone for excellent communication and empathy.
10. Contribute to and maintain Chowdeck’s knowledge base and support documentation, keeping resources current and useful.
11. Manage process documentation, onboarding, and regular training to make support more effective.
12. Support Vendor/Rider Operations in meeting vendor/rider partner needs through excellent communication and issue resolution.
13. Escalate complex order issues to the appropriate teams when necessary, ensuring no issue is left unresolved.
14. Contribute to creating a culture of empathy, speed, and ownership in the support team.
15. Take on side projects to improve customer experience, such as testing new support tools or piloting workflow changes.

You’re perfect for the role if you:

1. Have 3–5 years of proven experience in customer support, preferably in e-commerce, logistics, fintech, mobility, or other high-volume customer-facing environments.
2. Are comfortable handling a high volume of phone calls, including both inbound and outbound calls.
3. Communicate clearly, confidently, and empathetically over the phone, especially when dealing with frustrated or difficult customers.
4. Have prior experience with customer support tools and their workflows (e.g., Intercom, Zendesk, or similar).
5. Have a strong track record of handling escalations and difficult customer situations with empathy and professionalism.
6. Are comfortable switching between calls, chats, emails, and other support channels throughout the day.
7. Are a natural coach who enjoys helping others grow and succeed.
8. Are analytical and can spot patterns in customer complaints to suggest operational improvements.
9. Are resilient and able to perform under pressure when dealing with urgent issues.
10. Are detail-oriented but also able to step back and see the bigger picture.
11. Take ownership of customer issues and are willing to make the calls and follow-ups required to get problems resolved.
12. Thrive in a fast-paced, high-growth startup environment where every day brings new challenges.

We’ll be extra impressed if you have:

1. A background in tech startups or similar fast-growing companies where processes evolve quickly.
2. Experience working in food delivery, logistics, or other on-demand service industries.
3. Experience in a high-volume phone-based customer support or contact centre environment.
4. Experience handling complex customer issues primarily through phone conversations.
5. Experience contributing to or maintaining a knowledge base or support documentation.
6. A track record of mentoring or coaching junior support agents.

Beyond the paycheck, Chowdeck employees get:

1. Full medical coverage
2. MacBook Pro for your work
3. Career development opportunities, including mentorship and potential progression into leadership roles
4. Smart, kind colleagues invested in your growth
5. Lunch allowance
6. Housing Assistance

APPLY HERE

Timezone / Hours: Flexible, significant overlap with US business hours

Engagement Type: Full-Time Independent Contractor

The Vision: Building the Operating System for Product Creation

Since 2013, THE/STUDIO has been building the definitive operating system for product creation. We are combining modern SaaS technology with custom manufacturing to make producing physical goods as seamless, fast, and scalable as launching software.

We operate two core platforms: Customize Now (our best-in-class, on-demand manufacturing platform) and Source Anything (our new SaaS product that enables customers to seamlessly work with global factories beyond our own network).

We are a profitable, previously Silicon Valley-backed, fully remote company, and we are not just looking to improve manufacturing, we are looking for a visionary operator to help us truly revolutionize the global supply chain.

💻 The Opportunity

We are seeking an elite, systems-thinking Head of Operations. You will sit at the absolute intersection of bits and atoms, directly overseeing Manufacturing, our Global Factory Network, Customer Service, and Customer Success.

We don't need a traditional manager; we need an operational architect. You will treat operations like an engineering problem, using leverage, AI, and automation to scale throughput. If you are

🎯 What You’ll Do

Revolutionize the Supply Chain: Build and optimize a factory network and manufacturing process that redefines industry standards. You will uphold our core manufacturing principles: radical customer-centricity, ultra-low MOQs, unparalleled quality, and lightning speed.

Be the Cross-Functional Engine: Act as the ultimate enabler for the business. You will work in lockstep with Product, Engineering, Marketing, and Sales to build workflows that allow every department to move faster and execute flawlessly.

Leverage Data & AI: We need someone "super cracked" at using modern tools. You will evaluate, implement, and leverage AI, automation, and deep data analytics to drive operational efficiencies and track meaningful KPIs across all your departments.

Architect the Customer Experience: Map, break down, and rebuild the entire user journey from the first quote to final delivery. You will obsess over UX, ensuring that the customer is the absolute hero of their manufacturing journey.

Lead Global Teams: Build, mentor, and scale high-performing, distributed teams across manufacturing, customer service, and success, creating a culture of excellence and high-velocity output.

Who You Are

The Tech-Enabled Operator: You have built your career at the intersection of complex physical operations (supply chain, manufacturing, or logistics) and modern technology/SaaS.

A Systems Thinker: You don't just throw bodies at a problem. You solve bottlenecks with better software, better data, and better processes.

Highly Analytical: You are incredibly fluent with data. You know how to extract insights, define complex KPIs, and use those metrics to drive organizational change.

A Cross-Functional Powerhouse: You know how to speak the language of engineers, marketers, and factory managers, bringing diverse teams together to execute a unified vision.

Experienced & Autonomous: You have 6+ years of operational leadership experience, specifically within high-growth startups, e-commerce platforms, or tech-forward supply chain companies. You thrive in a fast-paced, remote-first environment.

💡 The Profile We’re Looking For (Our Core Pillars)

Our CEO defines our top performers by three distinct traits. If this describes how you operate, you will thrive here:

Raw Intelligence & Problem-Solving: High processing power, business acumen, and logical reasoning. You can think on your feet, connect complex ideas, and break down ambiguous problems quickly.

"Give a Shit" Energy (Extreme Ownership): You take 100% accountability for your domain and outcomes. You don't make excuses or blame external factors. You look inward, find solutions, and push across the finish line.

Rapid Adaptation & Radical Candor: You embrace blunt, constructive feedback and pivot instantly without ego. You excel in a fast-moving environment where you need to act with urgency without waiting for hand-holding.

💰 Compensation & Terms

Flexible & Competitive: We don't let rigid corporate salary bands get in the way of hiring elite, high-ownership talent. We offer competitive, outcome-driven compensation packages tailored to the candidate's level of impact. / or indicate OTE for sales roles

Engagement Type: Full-time, exclusive independent contractor role.

🔎 Our Hiring Process

Submit Application: IMPORTANT! Please submit your resume/CV in English

Initial Screen: Brief intro chat to evaluate mutual fit, communications, and expectations.

Hiring Manager / Team Interview: Deep dive into your hard skills, past track record, and problem-solving approach.

Assessment / Case Study: (If applicable for the role) Practical demonstration of your capabilities.

Final Executive Interview: Conversation with key team members.

Reference Checks: Verification of past performance with former leaders and CEOs.

Note that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications.

THE/STUDIO is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, high-performance culture free from discrimination.

APPLY HERE

A reputable pharmaceutical company in Spintex, Accra is looking for a reliable, professional, and experienced Driver to join its team.

The successful candidate will be assigned to Managers for official transportation and business activities.

What we’re looking for:

✅ Valid Ghana Driver’s Licence

✅ Minimum 3 years’ driving experience

✅ Good knowledge of Accra and major routes

✅ Professional, punctual, trustworthy and safety-conscious

✅ Corporate driving experience is an advantage

📍 Location: Spintex, Accra

📩 Apply: hr1@asterisklife.com

📞 0209420516

Subject: Application – Driver

Know someone who would be a great fit? Please share this opportunity with them.

As a Construction Planning Controller, you will play a crucial role in ensuring the smooth execution of construction projects. Your primary responsibilities will include:

1. Developing and maintaining detailed project schedules 
2.  Coordinating with various teams to track progress and resource allocation 
3.  Identifying potential risks and developing mitigation strategies 
4.  Preparing and presenting progress reports to stakeholders 
5.  Ensuring compliance with safety regulations and standards 
6.  Managing documentation and change orders 

Your expertise will help keep projects on track, within budget, and aligned with the quality standards expected in the construction industry.

Minimum Requirements

To be successful in this role, candidates must meet the following minimum requirements:

1.  Bachelor’s degree in Project Management, Construction Management, or related field 
2.  Minimum of 5 years of experience in construction planning or project control 
3.  Strong knowledge of scheduling software (e.g., Primavera, MS Project) 
4.  Excellent communication and interpersonal skills 
5.  Able to work under pressure and manage multiple tasks simultaneously 
6.  Certification in Project Management (PMP or similar) is a plus 

At OBT Group, the Logistics Coordinator plays a key role in supporting the efficient operations and continued growth of the group. 

Primary purpose of the role – The Logistics Coordinator will act as the key link between clients, internal departments, customs and regulatory authorities, shipping lines, terminal operators, transporters and other logistics service providers, ensuring that all operational requirements are properly coordinated and completed within agreed timelines while ensuring alignment with company procedures, compliance requirements, and service standards.

The successful candidate will demonstrate strong coordination and communication skills, attention to detail, a hands-on and solutions-oriented approach, and the ability to manage multiple priorities in a fast-paced logistics environment, while contributing to the company’s operational excellence and customer satisfaction.

Job Requirements

1. Solid understanding of customs procedures, port handling processes, and trucking coordination
2. Knowledge of sea, air or land import/export documentation (MBL/HBL, delivery orders, gate-in/gate-out procedures)
3. Good knowledge of cross-border and temporary importation with proven tracking experience
4. Good understanding of local customs legislation and knowledge of customs systems
5. Ability to work effectively in a fast-paced operational environment, including on-site supervision at port/terminal
6. Strong communication and coordination skills with multiple stakeholders
7. Strong attention to detail, problem-solving skills, and a proactive approach to operational challenges
8. Bachelor’s degree/ master’s degree in logistics and other related fields
9. 3-5+ years of experience in sea and air freight, port operations, or related logistics ground operations
10. Logistics supervisor/coordinator/managerial role
11. Proficiency in Microsoft Office (Excel, Outlook, Word) and multiple transport management systems is an advantage.
12. English is necessary, and French is a plus

Job Responsibilities

1. Coordination of Logistics Operations 
2. Customer Management 
3. Quotations & Cost Control 
4. Customs & Regulatory Compliance
5. Job File & Documentation Management 
6. Transport Coordination 
7. Stakeholder & Regulatory Relationships 
8. Perform other duties as required

Job Benefits

1. Competitive Salary 
2. Comprehensive Medical Insurance 
3. All necessary business tools, including a Laptop, Company Phone and SIM Card 
4. Opportunity to work with a well-established pan-African maritime & logistics company with strong regional presence.
5. Paid Annual Leave as per country’s Law

Location: Ashaiman.

Salary: GHS 1,200 (Probation Salary)

After 6 Months' Probation GH300 will be added to your Salary to make it GH1,500

Weekly Allowance (T&T):  GH150

Monthly Communication Allowance: GH40

QUALIFICATION

SHS / H.N.D + at least 1 Year Working Experience 📌

Duties and Responsibilities of a loan officer.

Evaluate the credit worthiness of loan applications and recommend for approval.

Collection of loan repayment and recovery of arrears and overdue loans.

Prospecting and marketing for loan clients.

Compiling of loan repayments records when collection is done.

Compiling of arrears and recovery reports on weekly basis.

Monitoring of running loan facilities to ascertain the current client's business.

Handle customer complaints and take appropriate action to resolve them.

Negotiate payment arrangements with customers who are delinquent.

SUBMIT APPLICATION HERE

If you’re organized, proactive, detail-oriented, and have strong administrative and operational skills, we’d love to hear from you.

📌 Position: Office Administrator & Operations

📍 Accra - Tema Beach RD 

Full job description and application details will be provided upon request.

If you’re interested, please get in touch with us.

Send your CV to:

olivia@carlynkexports.com

director@carlynkexports.com

Location: Accra, Ghana

Working Hours: Monday – Friday | 1:30 PM – 10:00 PM

Immediate Start Required

About the Role

We are seeking motivated and energetic individuals to join our growing team as Call Center Representatives. This is an excellent opportunity for candidates with strong communication skills who are eager to build a rewarding career in customer service, sales, and marketing.

Requirements

1. Fluent in English with excellent verbal communication skills.
2. Bachelor's Degree, HND, Diploma, or WASSCE Certificate.
3. Age between 25 and 39 years.
4. Ability to work effectively in a fast-paced environment.
5. Ready to start work immediately.

What We Offer

1. Comprehensive Sales and Marketing Training.
2. Professional Growth and Career Development Opportunities.
3. Supportive and Dynamic Work Environment.
4. Competitive Compensation Package.

How to Apply

Send your CV to:

jobs@abpo.org

Join Us Now!

We're looking for motivated individuals who are ready to take on new challenges, develop their skills, and grow with us.

ADMINISTRATOR

Experience Required: 2-3 Years

Job Summary

The Training Centre Administrator will be responsible for the day-to-day administration, coordination, and growth of the Sinetheta Engineering Group Ltd. Training Centre. The role will ensure the smooth delivery of training programmes while actively driving student recruitment, enquiries, registrations, and partnerships.

The ideal candidate must be organised, customer-focused, commercially minded, and able to contribute directly to increasing student enrolment and revenue for the Training Centre.

Key Responsibilities

1. Training Centre Administration
2. Manage the day-to-day operations of the Training Centre.
3. Coordinate training schedules, classrooms, instructors, and training materials.
4. Manage student registration, attendance, records, certificates, and communication.
5. Serve as the first point of contact for prospective and existing students.

Student Recruitment and Growth

1. Actively promote Sinetheta Engineering Group Ltd.'s training programmes to attract new students.
2. Follow up on enquiries and convert prospective students into registered participants.
3. Develop and maintain relationships with schools, universities, companies, professional groups, and other potential referral partners.
4. Support marketing campaigns, events, open days, exhibitions, and other student recruitment activities.

Requirements

1. Bachelor's Degree or Diploma in Business Administration, Marketing, Education, Communications, or a related field.
2. Minimum of *2-3 years of experience* in administration, customer service, sales, education, training, or business development.
3. Experience in student recruitment, sales, or customer acquisition will be an advantage.
4. Strong communication and interpersonal skills.

Send your resume and cover letter to careers@thesinegroup.com