📍 Location: Accra, Ghana

🕒 Full Time | Hybrid

Are you passionate about people, problem-solving, and personal growth?

Join Edves — and become one of the voices that support schools across Africa and beyond.

We are hiring Customer Service Executives to join our dynamic Team

Key Responsibilities:

1. Serve as the first point of contact for client inquiries, providing prompt and accurate information.
2. Deliver exceptional customer service via phone, email, chat, and virtual meetings.
3. Troubleshoot issues and provide quick resolutions while escalating complex matters when necessary.•
4. Educate customers on Edves products, services, and updates to maximize user experience.
5. Document customer feedback and work with internal teams to improve service delivery.
6. Maintain detailed and accurate records of customer interactions using CRM tools.
7. Monitor and track customer satisfaction metrics to ensure continuous improvement.
8. Work collaboratively across departments to meet company-wide goals.

⸻

Requirements:

1. B.Sc / HND in Business Administration, Mass Communication, or any relevant field.
2. 1–3 years of solid experience in customer service or client support roles.
3. Top-tier proficiency in written and spoken English.
4. Strong interpersonal and communication skills.
5. Tech-savvy, with the ability to quickly understand and explain digital platforms.
6. High emotional intelligence and a problem-solving mindset.

📩 To apply, 

send your CV to hr@edves.net

Location: Kumasi, Ghana

Experience Required: Minimum 5 years

Job Description- 

Planning & Scheduling

1. Develop and monitor detailed master schedules (CPM-based)
2. Identify critical paths, track progress, and forecast risks
3. Coordinate timelines with engineering, procurement, and site teams
4. Provide accurate reporting and progress updates to management

1. Manage procurement of materials, equipment, and subcontracted services
2. Conduct vendor evaluations and negotiate pricing and terms
3. Ensure compliance with delivery schedules and quality standards
4. Monitor stock levels and issue timely purchase orders

This is a strategic, hands-on position that contributes directly to project success and operational efficiency.

Fluency in English is required; Italian language proficiency is a strong advantage.

Interested applicants should contact Davide Alieno at: d.alieno@consarltd.com

Overall Job Purpose

Carries out all work, in areas of competence, in a safe and efficient manner in accordance with the Facility’s HSEQ Management System.

Assists in the loading and discharge of supply vessels and the operation, deployment and recovery of work boat.

Operates, where qualified, cranes and lifting appliances onboard the facility and ensures operation within its safe working limits and in accordance with the Facility’s HSEQ Management System.

Core Responsibilities

• Maintains an efficient fire or deck watch as required.
• Ensures all decks and store rooms are maintained in a safe and secure condition at all times.
• Ensures the cleanliness of all accommodation and work areas and that all work is performed and all equipment operated in a safe and efficient manner.
• Assists in the maintenance of lifting appliances, cranes, running gear, slings, shackles etc.as directed by the Deck Foreman.
• Ensures that all tank work is carried out in a safe and professional manner.
• Assists in the mooring and unmooring of offtake tankers.
• Ensures that the FPSO Waste Management Policy is followed
• Assists with all aspects of cargo handling i.e. assisting in loading/ discharging of Crude Oil including safety watch keeping during offloading operations, Crude Oil Washing, tank cleaning and the associated maintenance of cargo equipment.
• Carries out maintenance tasks, as directed by the Deck Foreman, in all areas including:
• Corrosion control including needle gunning, sand and water blasting, spray painting etc.
• Tank operations including tank entry, cleaning, removal of scale, valves, pipework etc.
• Pumproom work including removal/installation of valves, blanks, pumps repairs, overhauls.
• Process Plant including assisting with repairs and maintenance as required under direct supervision of Mechanical Supervisor.
• Attends and assists in helicopter landing and take-offs as required.
• Carries out all workboat, mooring operations and other tasks associated with offtake tanker operation including floating hose assembly, disassembly and testing.
• Part of the fast rescue craft crew either onboard or FPSO deployment crew.
• Erects and dismantles scaffolding as required, if qualified to do so.
• Operates the cranes as required, if qualified to do so.

Qualifications & Experience

Educational Qualification:

City & Guilts (C&G), Higher National Diploma (HND)or equivalent background.

Certification(s):

• Certified Roustabout with STCW 2010 including Fast Rescue Craft certification. Other relevant trade qualification such as offshore crane driver, rigger, dogman and scaffolder preferred.

Relevant Experience:

• 5-8 years’ experience
• Experience in tanker operations, small boat handling.
• Experience as operator in an offshore environment preferred.
• Training requirements for the position are as set out in the Safety Training Requirements for Offshore Personnel.
• Certified as helideck crew preferred.

APPLY HERE 

The IT Manager at Mantrac Ghana Limited serves as the senior-most IT professional at the Business Unit (BU) level, responsible for ensuring reliable and secure technology operations across the country. 

This role acts as the key liaison with the Mantrac Group IT Centre of Excellence (CoE), supporting the execution of the Group IT-led digital transformation initiatives and ensuring alignment with enterprise-wide IT standards. The incumbent leads a team of four professionals, overseeing IT support, asset management, and local IT services and system performance.

QUALIFICATIONS:

Education :

• Bachelor’s degree in information technology, Computer Science, or related discipline.

EXPERIENCE:

• Minimum 5 years in IT operations, with at least 2 years in a supervisory or managerial capacity.

• Familiarity with Group IT structures and multi-national environments is a plus.

Desirable:

• Certifications such as ITIL Foundation, Microsoft Certified: Azure Administrator Associate, or Cisco CCNA preferred

Remuneration: An Exciting salary package awaits the successful candidate. Note: only shortlisted applicants will be contacted

APPLY: GHHR@mantracghana.com

E-MAIL SUBJECT: IT MANAGER

DEADLINE: 31st July 2025

ABOUT ROLE: Hiretic, a CX outsourcing firm, is hiring customer service professionals to provide remote support to clients in developed markets.

BASE SALARY: $650 USD Monthly

ELIGIBILITY

1. Must be a minimum of 18 years old by December
2. Demonstrate strong English language proficiency
3. Must have a minimum of a high school certificate
4. Must be a resident of India, Ghana, or the Philippines

DUTIES

1. Handle customer inquiries through real-time chat or scheduled channels like email.
2. Resolve customer complaints and issues promptly with professionalism and accuracy
3. Provide clear and helpful information about products or services
4. Process customer orders, applications, refunds and service requests
5. Maintain accurate records of customer interactions and transactions
6. Follow up with customers to ensure resolution and satisfaction
7. Escalate unresolved or complex issues to senior support or management when necessary
8. Stay up to date with product knowledge, company procedures and policy changes
9. Manage and update customer accounts and personal information
10. Collaborate with internal departments to resolve customer concerns efficiently

HOW TO APPLY: Use the application form via https://hiretic.com/apply

DEADLINE: 19th August 2025

Job Description

The Customer Service Officer is responsible for handling a wide range of customer inquiries while working under general supervision. The role manages high-volume inbound calls while determining the best course of action to ensure positive outcomes. The role involves creating and managing service work orders by capturing and inputting relevant customer information into the system. The role determines case priority and verifies the customer's contract entitlement. The role creates service quotes for non-contract customers and directs non-supported customers to the correct destination.

Your Role:

To support the maintenance department by accurately entering and managing equipment maintenance data, work orders, inventory records, and equipment history logs. 

Ensure that all maintenance-related information is up to date, reliable, and readily accessible to support efficient maintenance planning and compliance with safety and operational standards in a mining environment.

Key Responsibilities

• Enter daily maintenance activities, including inspections, repairs, and service records into the Computerized Maintenance Management System (CMMS), such as Pronto, SAP,  Infor EAM, or similar.
• Update equipment logs, downtime records, and maintenance histories for all mining machinery and plant assets.
• Assist in creating and closing workorders based on technician reports and supervisor instructions.
• Track spare parts usage and update inventory levels in the maintenance system.
• Review and verify maintenance data for accuracy and completeness.
• Compile reports on maintenance KPIs (e.g., MTTR, MTBF, equipment availability).
• Scan and archive paper maintenance records into digital filing systems.
• Coordinate with maintenance supervisors, planners, and stores personnel to resolve data gaps or inconsistencies.
• Ensure data is recorded in compliance with company procedures, safety standards, and audit requirements.
• Perform other administrative tasks as required to support the maintenance team. 

Education, Work Experience & Key Competencies

• Bachelor's degree in Mechanical or Electrical Engineering or a related field of study from a recognized institution.
• Prior experience in mining or heavy industry maintenance support is an advantage.
• Familiarity with CMMS platforms like SAP PM, Pronto, Oracle, or JDE is preferred.
• Fast and accurate data entry skills with strong attention to detail.
• Proficiency in Microsoft Excel, Word, and database systems.
• Basic understanding of mining equipment (e.g., haul trucks, loaders, drills, pumps, etc.) and maintenance terminology.
• Ability to work under pressure and meet deadlines.
• Strong organizational and problem-solving skills.
• Reliability and teamwork in a high-risk environment.

The role is responsible for coordinating and overseeing the day-to-day activities of project teams to ensure that work is carried out safely, on time, within scope, and in accordance with specifications. The role acts as the link between management and the workforce, ensuring smooth project execution and quality results.

Key Responsibilities

• Supervise and coordinate on-site project activities and workforce.
• Monitor project progress and ensure milestones and deadlines are met.
• Allocate resources efficiently including labor, equipment, and materials.
• Enforce adherence to project specifications, safety standards, and quality requirements.
• Conduct regular site inspections and verify work against technical drawings and scopes.
• Report on daily progress, challenges, incidents, and resource needs to the Project superintendent.
• Resolve on-site conflicts and troubleshoot issues to avoid project delays.
• Ensure compliance with safety protocols and conduct safety briefings/toolbox talks.
• Collaborate with contractors, suppliers, and other departments to ensure smooth operations.
• Assist with scheduling, cost tracking, and documentation during all project phases.
• Participate in project handovers, testing, and commissioning where required

Education, Work Experience & Key Competencies

• Bachelor's Degree in Project Management, Engineering, Construction Management, or a relevant field.
• Certification in site supervision, safety (e.g., OSHA), or project management (PMP, PRINCE2) is a plus.
• Must have [3–5] years of supervisory experience in project-based environments (e.g., construction, infrastructure, or industrial mining).
• Proven ability to lead teams and deliver projects successfully.
• Strong leadership and coordination skills with the ability to guide teams effectively and work collaboratively.
• Good understanding of project management processes, methodologies and life cycles.
• Ability to read and interpret technical drawings, relevant data and technical documentation.
• Competence in Microsoft Office and project tracking software (e.g., MS Project, Primavera).
• Excellent communication and interpersonal skills, time management, and problem-solving abilities.
• Attention to detail.
• Safety and quality consciousness.

WE ARE HIRING!!!

Position: Programmer / Planner

Location: Kumasi, Ghana

Experience: Minimum 5 years

Consar Ltd is seeking a highly skilled and experienced Programmer/Planner to join our dynamic team in Kumasi. This is an exciting opportunity to work with one of West Africa’s leading construction companies, contributing to impactful projects across the region.

🔹 Strong background in project scheduling and planning

🔹 Ability to coordinate effectively with project teams and stakeholders

🔹 Strong analytical and communication skills

📍 This role is based full-time in Kumasi.

If you meet the criteria and are ready to take the next step in your career, we’d love to hear from you.

📩 Contact Davide Alieno at:

 📧 d.alieno@consarltd.com